We stayed here for one night with a baby while visiting a friend nearby and getting away for the weekend. The stay was decent and familiar, but the hotel was not one of my favorite Residence Inns. The staff wasn't unfriendly, but they weren't out-of-their-way friendly either. When I dropped off my key on my way out, the manager simply looked at me from behind the counter. When I pointed out a very large spider on the lobby floor, the front desk attendant didn't seem shocked and made no response other than an awkward smile. The hotel didn't seem the absolute cleanest, either. I could tell that our room was cleaned beforehand, but I'm not sure if the carpet was vacuumed or if the kitchenette floor was mopped. While I was having breakfast with my baby, I observed the same manager and a breakfast attendant opening cabinets along the buffet line to get jellies, etc...and I saw visible crumbs along the inside bottom of the cabinets. It ruined my appetite. We also saw the same manager scold a child sitting in the breakfast area for something...seemed like she was flipping the tv channels or sitting at the table too long when others were waiting for tables. I heard him say something about it being busy. I'm not sure, but he was loud and not the kindest. Other than these observations, the hotel did meet our needs, especially with a baby. The pack-n-play was perfect, as was having a refrigerator and freezer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 28, 2013
Thank you so much for taking the time to review our hotel! We appreciate your concerns and have addressed those issues with our Staff. We are certainly glad you have stayed at the Residence Inn by Marriott in Montgomeryville PA and hope that you will stay with us the next time you are in the Montgomeryville area!
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The Residence Inn by Marriott Montgomeryville Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.