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“Crowne Plaza price for Motel 6 atmosphere” 2 of 5 stars
Review of Holiday Inn Express Gibson

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Holiday Inn Express Gibson
2.5 of 5 Hotel   |   1561 Oliver Road, I-81 at Exit 219, New Milford, PA 18834   |  
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Ranked #1 of 2 Hotels in New Milford
Urbana, Illinois
1 review
1 helpful vote 1 helpful vote
“Crowne Plaza price for Motel 6 atmosphere”
2 of 5 stars Reviewed June 10, 2014

Overpriced.

Staff is friendly.

Piles of trash and dirty towels in the hallways every morning and evening, breakfast set out late, coffee dispensers empty at breakfast time, fridge and alarm clock were broken, hallway carpets filthy, someone frying fish in their room and smelled up entire hotel, people smoking in their rooms on non smoking floor, belligerent drunks in hallway trying to start fights with guests. Management needs drastically lower the rate given the direction they have decided to take this property.

  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, June 28, 2014
Dear dickyr85,

Thank you for taking the time to leave us a review with such constructive criticism. I understand how frustrating all of these issues must have been, and I appreciate your bringing it to our attention. I assure you that we are doing our best, after your bringing this to our attention, to remedy some of the issues you brought to light.

Thank you for also mentioning our staff. I feel that they, and the friendly service they provide, is what makes the difference for a lot of people. Thank you again.
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79 reviews from our community

Traveler rating
    25
    39
    11
    3
    1
See reviews for
32
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14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Hauppauge, NY
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2014

Had a large group of guests here staying 2 nights for a country wedding nearby. The staff of this hotel were amazing. The room was clean spacious and comfortable, Really enjoyed the breakfast and the pool.

Room Tip: We stayed on the third floor in non smoking rooms, no problems at all. Fast elevators and nice staff...
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, June 5, 2014
Dear gkny114,

Thank you for taking the time to leave us such a great review! We love working with weddings, and yours was a pleasure to work with. Thank you for recognising our staff as well. We all do our best to go above and beyond for our guests.

Thank you again, and we look forward to seeing you again soon!
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St. John's, Newfoundland, Canada
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 27, 2014

As world travelers, we look for two things: cleanliness and hospitality. Holiday Inn Express Gibson has both. We spent a comfortable and quiet night, and had a relaxing breakfast. Shay and Austin at the front desk were welcoming and very helpful. We can tell this is a well-managed property.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, May 26, 2014
Dear Chacharea,

Thank you for taking the time to leave us a such a great comment! We do our best to give all our guests a great stay, and I am so glad that yours was above and beyond. I will let Shay and Austin know about your comment.

Thank you again, and I look forward to seeing you stay with us again soon.
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Springfield, Missouri
Top Contributor
221 reviews 221 reviews
199 hotel reviews
Reviews in 165 cities Reviews in 165 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed January 26, 2014

I booked online via IHG Rewards Club and Kee had all my paperwork ready to go upon arrival, which made check-in a breeze. Automatic entry doors make it so much easier to bring in luggage :-) Jane with housekeeping thoughtfully checked with me later to see if I needed anything. Room was spacious & spotless with flat screen TV, fridge/micro, free wifi with strong signal. There was plenty of hot water & water pressure ~ after driving on icy roads my neck was in knots! Bed was very comfortable & I appreciated having both soft & firm pillows. Slept very well. Parking lot was well lit and I felt my vehicle was safe. There are less expensive motels in Binghamton but given the winter weather & road conditions, this is about your only choice in the immediate area and it's money well spent. We'd been through here the week before but the motel was full and all they had left was a $199 suite, so if you know you'll be in the area I'd definitely make a reservation!

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, February 17, 2014
Dear LINDA H,

Thank you for taking the time to leave us such a great review, and for acknowledging our stellar staff. We do our best to make sure that every room in the hotel is spotless, and we provide great amenities for a hotel in our area. All of our bedding is the brand standard so you know that you will get the same comfortable pillows that you would find at any Holiday Inn Express across the country.

Thank you again, and we look forward to your staying with us again. I agree with you, though, and make a reservation if you know you're going to be staying in our area.
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1 review
5 of 5 stars Reviewed January 26, 2014

We were on a long road trip with 2 little kids when we realized we were just too exhausted to go any farther and started looking for a place to stay. We were in the middle of nowhere so we were expecting staying in an old dingy motel. This place came up on the phone and while it was a little more expensive than we would have liked we decided to try it out. From the moment we got there we felt we had made the right decision. Everyone was very nice to a worn out traveling family. The room was very comfortable and clean. In the morning we had an excellent breakfast and went swimming in the pool. It felt like an extra bonus vacation. It gave us the strength to carry on comfortably home the next day. When we got home I realized I had misplaced my sketchbook. I didn't know where it was. It turns out I lost it at the hotel. I received an email from the hotel manager and he mailed it back to me on his own dime. I was very appreciative. I would definitely stay there again!

Stayed August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, February 17, 2014
Dear William B,

Thank you for taking the time to leave such a great review of our hotel. We appreciate all of our guests and weary travelling families. We look forward to seeing you again soon!
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San Diego, California
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 25, 2013 via mobile

Our stay at the HI express was fine — the room was clean, the bed comfortable, the breakfast okay. Also the pool was adequate and warm and the staff was polite. At the same time, it did not have the charme of a Holiday Inn but seemed more like the typical roadside hotel à la Best Western oder Comfort Inn: The interior was less modern than that of other HI express hotels, and the artificial smell of cleaning materials was lying in the air. Breakfast was served on those horrible disposable plates with plastic cutlery. Thus, we felt the place did not justify the holiday inn premium price.

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Gibson, responded to this review, December 11, 2013
Dear jacapsicum,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Sincerely,

Anthony M
Case Manager
IHGCare
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Perth, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 10, 2013

We were tired and pulled off highway . We thought we would be in luck as not many cars and not many widows had lights on (early evening). Reception advised only one room left and it was a smoking room. We asked to view. It was smelly but staff advised they would spray it. The stench was right through the whole room including the bedding. There was no ventilation and we felt quite ill. We left feeling we were covered in smoke. Not a good sleep. Breakfast was ok and dining staff friendly.
We wondered if a couple of floors were closed off as it certainly was not busy.
For the price $173 for a double room - terrible
We travel the route a lot but this will be bi passed in future.
When is America going to up date anti smoking in public places ??

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, November 12, 2013
Dear Osprey2013,

I apologize that you had a poor experience at our hotel. Our smoking rooms are used frequently, so they can be quite a shock to a non-smoking guest that stays in one. We appreciate your honest comments, and will learn from them so the next experience is a better one.

I'm glad you enjoyed the breakfast and our breakfast attendant. She, like all our staff members, is what really makes this hotel great. Thank you for recognizing her.

I hope that we can move past this bad experience and you give us the chance to serve you again on your next trip through the area. Give us a call to reserve your room before you get here, and we will do our best to meet your requests. Thank you again, and safe travels.
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Additional Information about Holiday Inn Express Gibson

Address: 1561 Oliver Road, I-81 at Exit 219, New Milford, PA 18834
Phone Number:
Location: United States > Pennsylvania > New Milford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in New Milford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Gibson 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Gibson, recipient of the 2007 Quality of Excellence Award. This beautiful hotel is conveniently located off I-81 at exit 219 Gibson. Centrally located between Binghamton, NY and Scranton, PA the hotel is ideal for business or leisure. The hotel is located in the heart of the Endless Mountains and is only minutes from exciting attractions. The Holiday Inn Express features the most up to date services and facilities and offers an indoor pool, fitness center, business center, refrigerators and microwaves in all rooms, and free high-speed Internet. Stay Smart with the Holiday Inn Express Gibson! Smart business! The Holiday Inn Express Gibson will make your business trip care free. The hotel is located just minutes from Montrose, Conklin Industrial Park, Frito Lay, Kirkwood Industrial Park, Maines Paper & Food, and the Flying J Travel Plaza, just to name a few. Smart getaway! This hotel is the perfect place to get away and visit great local attractions such as Elk Mountain, Harford Fairgrounds, Mormon Monument-Joseph Smith Home, Old Mill Village, Valhala Castle, Nicholson Bridge, Upper Delaware Scenic & Recreational River Center, Pocono Mountains, Pocono Raceway, Jem Car Classic, and many more! Stay Smart and experience this beautiful hotel with outstanding services and amenities. Many beautiful golf courses nearby! ... more   less 
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Also Known As:
Holiday Inn Express Gibson Hotel New Milford
Holiday Inn New Milford
New Milford Holiday Inn

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