This was supposed to be a nice little weekend getaway, a mother/daughter girls weekend. It certainly did not turn out that way.
From the moment my mom and I pulled up to the Wishing Well driveway, a bad taste was put in my mouth. Well, I can say the bad taste began while driving there. Dan kept called my mom to ask when she would be arriving. Please note it was about 7pm and it would take us about an hour to get there. While my mom and I thought it was nice of Dan to be calling us to check in at the time, we later realized that he was calling us to inquire about our arrival just so he would have a better idea of when he could go to the bar across the street from the Wishing Well and start his night out with friends.
Like I said, this was supposed to be a fun, relaxing, girls weekend. First thing Dan did when we arrived was swipe the credit card. I may be mistaken, but doesn't one usually pay when checking out? He couldn't get his hands on our credit card fast enough.
When he showed us to our room, we realized that it was situated right outside the kitchen area where you can hear EVERYTHING AND EVERYONE in the morning. There would be no sleeping in for us. As I pulled back the sheets, i realized there were holes and tears in the sheets. There was also no mattress pad and the blanket was very pilled and needed to be replaced about 5 years ago. To top it off, the toiletries in the bathroom were extremely disappointing and the carpet was dirty.
Let's cut to Saturday morning. We were woken up nice and early by the other guests since the walls in our room were paper thin. We walk outside to get coffee and there's none left. There is also some cold quiche sitting out, very unsanitary. We waited around for about 10 minutes and then decided to make our own coffee since Dan or any of the other inkeepers were nowhere to be found. Twenty minutes later Dan comes back all sweaty from a run and asks, "is there a problem?" Yes, actually there is a problem. If you say you're serving breakfast from 830-1030, i expect there to be coffee and hot food waiting for me. From that moment on, Dan had a major attitude and made himself EXTREMELY awkward to be around. We enjoyed the coffee that we had to brew ourselves and left for the crafts fair, the one nice part of the weekend.
Other negatives about this hotel
--you are provided with one roll of toilet paper and when you ask for an additional roll, you are asked to look on the toilet brush for one--pretty disgusting
--not enough seating in dining area. there are only two small tables that can seat about 2 people each.
-don't expect to watch much tv. you are given a computer monitor, not a real tv screen and it's tiny.
-broken outlets in hotel room so don't expect to blow dry your hair without a hassle
--store bought pastries when all of these reviews talk about homemade desserts
Please do yourself a favor and book a nice bed and breakfast in town. Spend the few extra bucks, it will be worth it in the end.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
As the owner of the Wishing Well I have been so delighted this past year with the many, many outstanding reviews posted by pleased guests--some who have become "friends"--on Trip Advisor and other review sources. We were honored when we received an Award of Excellence from Trip Advisor a few months ago and it is proudly displayed on our front door.
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This is the Inn's 12th year in business, and, although--as a 187 year old farmhouse--there's not much that can change physically, I attribute this year's avalanche of notes on refreshing touches and a new ambience to my current innkeepers, who entered the hospitality field enthusiastically and with an earnest desire to prove themselves and enhance my wonderful Inn by making sure that each guest is treated as "special."
There is not much to say about this review except that it is disappointing and subjective. Obviously whatever these guests were expecting was not fulfilled and I apologize. Unfortunately I was away on business during their stay so did not have the opportunity to get to know them.
While I could defend points, such as a "computer screen instead of a real TV" which is actually a brand new Sony flatscreen with DVD attachment; or the visible extra roll of toilet paper (that was a FIRST complaint about that in all these years--generally a guest will complain that they have to hunt in a closet for it;) or a tiny pinhole in our awesome non-allergic soft cotton blankets (it's been replaced;) I think that we'll just say that the guests were just not happy. I understand the whole deluge happened after they found my innkeeper out for a morning run when they went to get coffee...actually another guest made it for them to appease them and alerted the innkeeper regarding the demeanor of the displeased guests.
I urge readers of this review to consider that everyone in the world cannot be pleased. My profession is psychoanalyst--I can speak to that! There are personality clashes everywhere. But when unhappy, the first line of resolution should always be to speak up and ask at the time of need--not a week later in an ugly bad review.
I have many innkeeper friends and I can assure you that NONE of them set out in the hospitality business to make guests unhappy or uncomforable as their mission in life. When you are at a hotel or Inn and want something---ask for it! Don't make it into an excuse to blog. We are here to please you and I assure you that we will challenge ourselves to make sure that your frown turns into a smile!
And many thanks to the abundance of our guests who have taken the time to write wonderful, magical reviews about my lovely, quaint and historic Inn. It's not a reconstructed or nouveau vintage Inn--it housed soldiers in the Civil War and was once a stage coach stop--it's the real deal. If you are looking for re-enactments, there are plenty of those in New Hope and the area for you to chose from. If you want authentic and personable, I personally invite you to please visit with us at the Wishing Well.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.