Upon arrival the hotel looked very nice, the King Suite looked ok but was not super clean, the Jacuzzi drain was stuck so could not use. After driving for hours we wanted to go to the pool and hot tub to relax. The hot tub was cloudy and when running has about a two inch foam all around the sides plus the fact the place was full of out of control children with parents sitting outside of the pool area not watching what was going on inside, so much of a relaxing evening by the pool. The full breakfast consisted of egg discs and sausage links, also the same for Saturday. Sunday was scrambled eggs, little biscuits & sausage gravy. The coffee was from a instant machine!! We went out for breakfast the entire weekend. On Saturday morning we woke to find "cockroaches" in the bathroom!!! That morning I was at the front desk and we were moved to another room, well this room was less than the one before with dirty floors in the bathroom, no chair and broken furniture and hair in the Jacuzzi that did not come from someones head! Since this was the fourth of July weekend plus the fact that a baseball play off were in town we were stuck at this "far less than best western hotel". Checked out the next morning and will never stay at this hotel and if the Best Western people consider this to be a Best Western Plus hotel I am very concerned about the Best Western Chain of hotel in general.
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- Also Known As:
- Best Western New Cumberland
- New Cumberland Best Western