Nighttime check in staff was very friendly and helpful as was the lady who set up the breakfast. However, when we checked in I noticed there was hair on the toilet seat in the room and the bathroom floor was dingy. The last night of our stay our room wasn't cleaned and I later discovered there were others as well. The staff apologized however, no compensation was given (I thought at the very least the hotel should have given some reward points). Note to Management: The hot and cold water in the shower are reversed and I am sure you are aware of this. You might want to fix this as I am sure there is an attorney out there who would love to take the case once someone is scalded.
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- Also Known As:
- Best Western New Cumberland
- New Cumberland Best Western