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“Family & Pet Friendly” 3 of 5 stars
Review of BEST WESTERN PLUS New Cumberland Inn & Suites

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BEST WESTERN PLUS New Cumberland Inn & Suites
2.5 of 5 Hotel   |   702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070   |  
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Ranked #3 of 13 Hotels in New Cumberland
Nashville, Tennessee
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Family & Pet Friendly”
3 of 5 stars Reviewed October 13, 2013 via mobile

The hotel fit our family of 5 perfectly. Traveling with 2 beagles and 3 pre-teens, we need a room with 2 beds and a pull-out sofa and the Best Western New Cumberland delivered. Savon at the front desk, registered us in quickly and was so sweet. What a welcome face after a day of travel! She supplied extra towels and pillows to make sure we were comfortable.

The room could have used a little better lighting. It was kind of dim with little overhead lights. Our only problem was discovered the next morning when we found the room didn't lock properly. Thomas at the front desk said he would have maintenance address the issue. Since we were already checking out, and had used the interior room lock overnight, it was not a major issue and I definitely got the vibe that it would be fixed promptly before the next guest checked in.

Overall, the room was a good value and we appreciate a hotel that can accommodate us without needing 2 rooms. And pet friendly is a must. Rooms were good, service was great!

Stayed October 2013, traveled with family
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171 reviews from our community

Traveler rating
    63
    51
    20
    15
    22
See reviews for
68
32
7
36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Rochester, New York
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 28, 2013

Nice clean and comfortable room. Very pleasant staff; very friendly. Conveniently located next to highway. Hotel location is not that far from York (Harley Manufacturing Plant). Seems to be centrally located between York and Gettysburg; about 20 minutes. Will definitely stay again when we're down that way. Free breakfast was very convenient and delicious.

Room Tip: Even though two highways intersected nearby, found no road noise in room. Stayed in Room 105. Will...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 22, 2013 via mobile

I come to Hersheypark regularly throughout the season and have stayed for many hotels around that area. This particular hotel is very nice looks clean enough from the outside and the staff is absolutely amazing! I stayed here because I had a gift certificate to utilize however there are certain things about this please do not like. For a example the bathroom has big old discolored grout and my bed post was dirty with something old and sticky. The pool as well seems like it has never been cleaned and the chlorine makes it smell so bad in there, like old cheese. Overall I feel that this type of rooms should not cost more than $79 and the service is what's making a three-star hotel. There was one lady in particular she's very young, that helped us with everything from recommending places to eat what we can save money to even how we can get discounts so Hershey park. Overall I would stay here again if the price is right. On another note, breakfast is not the best but it'll do.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Schuylkill Haven, United States
1 review
4 of 5 stars Reviewed September 16, 2013

I've stayed here a few times on business. The rooms are clean and the staff is friendly. The pool looks nice, although I've never had the opportunity to use it. The fitness equipment is sparse; but I've never had a problem getting a machine. Not a big fan of their breakfast; but there's a great diner nearby.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Best_Western_MGT, Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review, September 19, 2013
Thank you for taking time to share your experience with us. We appreciate your comments and will take them into consideration when we implement our new breakfast program. We look forward to having you as our guest again in the near future!
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Calabash, North Carolina
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 12, 2013

good new property good facilities, large rooms convienent to supply depot, restaurants close by easy access to i-83 i dont have 200 characters to say but this app requires it so now what do I do to fill up space and wasted time

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 12, 2013

After staying at this hotel I thought I had read the reviews of the wrong hotel. This is not a bad hotel but the common areas are dirty. Stainless on elevatoers whiped with a dirty rag. You can tell by the smears. Why wouldn't someone notice this. Room was cleaner than the common areas except for a some of mold in the bathroom. Air noisy and my pet peeve the plastic cutlery placed in the containers so they can only be removed by touching the others. If the person who grabbed a spoon before you did not wash their hands properly you know what your eating. Gross!. I travel with out own plastic cutlery as most of the hotels allow this. All and all I would not return to this hotel. I just felt like I needed a shower after leaving.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_Western_MGT, Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review, September 19, 2013
Thank you for taking the time to express your concerns regarding your stay. I would like to take this opportunity to apologize that you were not completely happy with your experience at our hotel. We are getting ready to implement a new breakfast program and have taken your suggestion of individually wrapped silverware into consideration. We are also taking steps with our cleaning crew to improve our common areas and want to thank you for bringing this to our attention. We hope that with these changes in mind , you will consider being our guest again in the future and allow us the opportunity to "wow" you.
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United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 8, 2013

Very friendly staff. Pool and hot tub are wonderful. Rooms were very clean and beds were comfortable. Internet in room was useful and we enjoyed having all of the HBO channels available rather than just one or none at all. Breakfast was a bonus that most chains do not offer. Refrigerator in room is great to have when traveling and have left overs or snacks for the children. No complaints of any kind. Very satisfied and will return when we travel to the area again!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_Western_MGT, Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review, September 19, 2013
Thank you for your review! We appreciate our guests comments and concerns and are glad you took the time to share your experience with others. The front desk and housekeeping staff always strive to exceed guest expectations and feedback from guests like yourself make that possible. We look forward to having you as a guest again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS New Cumberland Inn & Suites

Address: 702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070
Phone Number:
Location: United States > Pennsylvania > New Cumberland
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in New Cumberland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New Cumberland Inn & Suites 2.5*
Number of rooms: 65
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Also Known As:
Best Western New Cumberland
New Cumberland Best Western

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