The hotel fit our family of 5 perfectly. Traveling with 2 beagles and 3 pre-teens, we need a room with 2 beds and a pull-out sofa and the Best Western New Cumberland delivered. Savon at the front desk, registered us in quickly and was so sweet. What a welcome face after a day of travel! She supplied extra towels and pillows to make sure we were comfortable.
The room could have used a little better lighting. It was kind of dim with little overhead lights. Our only problem was discovered the next morning when we found the room didn't lock properly. Thomas at the front desk said he would have maintenance address the issue. Since we were already checking out, and had used the interior room lock overnight, it was not a major issue and I definitely got the vibe that it would be fixed promptly before the next guest checked in.
Overall, the room was a good value and we appreciate a hotel that can accommodate us without needing 2 rooms. And pet friendly is a must. Rooms were good, service was great!
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- Also Known As:
- Best Western New Cumberland
- New Cumberland Best Western