This place is in the process of renovating. The job being done is an improvement, albeit sloppily constructed renovations really damper the overall product. My complaint is that they have no right to sell the unfinished rooms. They gave up on them and, as a result, they are in terrible conditions... One room 330, that I was switched to because a headboard in the previous room 323 was not on the wall, had a hole in the floor big enough to put two feet in. This is a major hazard. On my final room, the clueless front desk lady put me in room 332, which smelled like an ashtray. I went down and asked to cancel the reservation, and the girl said that the owner will not give me another room to try and that, if I would cancel, I would be charged one night. This is unacceptable. On top of that, I found out that both nights were charged. I am calling choice hotels immediately to fix this. Stay away from here, there are plenty of other hotels with good customer service and great accomodations in the area that will love to have your business.
- Official Description (provided by the hotel):
- Hotel is under construction. We are currently at 95% finished. We look forward to you staying with us and seeing our new look! ... more less
- Reservation Options:
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- Also Known As:
- New Cumberland Comfort Inn