I travel on business frequently and basically live out of hotels. On this trip, I had to travel to New Cumberland, PA for 1 week of training at the DLA base. I am very keen to staying at hotels and where I will or will not stay. Based on the room rate, I was required to stay here.
First the good:
1) CHECK IN:
-Jo at the reception desk was very friendly, accommodating, and helpful. When I asked for a different room, she quickly moved me to a better location. She did the same for one of my other coworkers.
-The Garlic Poet had excellent food and a very friendly, proficient staff. Would definitely return to that pub if it were located in a different area.
-It was within 5-7 minutes from the location of the base we had to go to.
Now the bad (note that I am also speaking for others that were part of my group):
-It appears because of the room rate my company had, we (there were a total of 7 of us) were put at the very back of the hotel on the 1st floor. The entrance we were told to use to get to our rooms was basically blocked by hotel workers. Not exactly sure what all their jobs were, but they were sitting on the sidewalk and step to the door smoking cigarettes and speaking in a different language. They only moved out of the way when I had luggage that would have hit them in my effort to get in the door. There was one young man who offered to help me get my suitcase into the door. I felt VERY uncomfortable and unsafe because my room was right across from the hotel laundry facility and by the entrance where the workers were congregated. The doors to the laundry room were open and it became clear that the workers right outside of the entrance were taking a break from doing hotel laundry or whatever else their jobs may have been. I truly felt unsafe, which was when I went to the front desk and had my room changed to the 2nd floor by the front of the hotel. I thought about telling the front desk about the workers in the back but thought I may have just arrived at a particular time and that this wasn't the norm (as it has been my experience from my extensive travels). Getting a different room was all I could think of.
-The room was as clean as could be expected. There were cobwebs where the wall & ceiling met, accumulation of dust/mold on the air vent, and the shelf in the shower where all the clean towels were put was full of rust. Because of the overall feel of the room, I was uncomfortable and the 2 nights that I stayed there, I slept in one spot on the bed with my hoodie on so my face wouldn't touch the pillow. My firsts night there, I was sure someone was knocking on my door in the middle of the night. I stayed awake for a while trying to think of what I could use as a weapon to defend myself if someone made their way into my room. One of my other coworkers could see large dried blood stains on the mattress pad underneath the thin sheets on the bed.
-Although Jo at the front desk was very quick to change my room, it was only after I asked her if the hotel and area are safe. She stated that it was safe, but didn't hesitate to move me to a different room. I believe she knew why I was asking that question.
-The hallway right outside the elevator on the 2nd floor was dark and unwelcoming.
-The pool was not an option because there seemed to be unsavory type of people hanging out there during the evenings (which was when we would return to the hotel after work)
-The feel of this hotel was one of low end clientele or people who need a good bargain price.
After staying there 2 nights, I couldn't take it anymore and found a different hotel to stay at. The remainder of the week I was able to sleep at night and didn't feel uncomfortable, unsafe, or dirty. Because all the hotels in the area were booked, I had to stay 35 miles away, however, it was worth the drive every morning. Two of my coworkers came to the same hotel I did. The four remaining coworkers that stayed at this hotel came in each morning with different stories about lack of sleep because of noise, or that they couldn't take a shower because the water coming out of the shower was brown (it was believed it was due to a pipe problem). For them, the close proximity of the hotel was worth everything they went through.
I would not recommend this hotel to anyone. I would never take my family there.
I you have no other choice but to stay here, I recommend that you ask for a room on the 2nd floor by...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 3, 2013
Thank you for taking the time to review our hotel. As the newest member of our management team, I want you to know how much I appreciate your valuable input. Please know that I will be making copies of your review and sharing with all of the department heads at our next manager's meeting, so that we can work together to improve the issues you cited in your review.
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I wish to apologize for your problems with your stay, and thank you for your kind words about Jo, one of our Guest Services Representatives.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.