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“Enjoyable stay” 4 of 5 stars
Review of Mount Airy Casino Resort

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Mount Airy Casino Resort
4.0 of 5 Resort   |   312 Woodland Rd., Mount Pocono, PA 18344   |  
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Hotel amenities
Ranked #1 of 7 Hotels in Mount Pocono
Trenton, NJ
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 16 cities Reviews in 16 cities
49 helpful votes 49 helpful votes
“Enjoyable stay”
4 of 5 stars Reviewed October 15, 2009

My partner and I stayed there on a Friday night. The check-in was quick and easy, the room was very nice, and all of the people we encountered were nice. The room and food was comped which was nice, and I won $400 on slots. My only expense was tips. I stay here every time I travel north. I have no complaints.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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748 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • English first
  • German first
  • Any
English first
Pennsylvania
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 7, 2009

I just made a reservation to stay at the hotel/casino in a couple of weeks and I am already wondering if I should cancel it, especially after the experience I just had and then reading some of these other reviews. The person who just took my reservation over the phone was really unfriendly. And I asked for one room with two beds (because I'm traveling with a friend and don't want to share a bed with her) and she told me they can't guarantee room preference. Since when is the number of beds a room "preference"? We will be so disappointed if we drive all the way up there and they make two adult women share a bed. I like my friend but that will be so uncomfortable! And the reservation-taker just couldn't care less about my concern. She was like a robot; She just kept repeating herself and rattling off a list of "we don't do this" and "we can't do that". I have some time to cancel. I have some thinking to do.

  • Stayed October 2009, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
here
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 5, 2009

This past Saturday night, my close friends and I planned to eat at Red, the steakhouse located in the casino. We made a reservation for 4, and changed it a day earlier for 6. The afternoon of our night out, we called to confirm the reservation for 6. When we arrived, they had NO record of our reservation. We waited 20 minutes until we were asked to be seated -only to be led to the neighboring restaurant, the pasta place!

We were seated in the middle of the dining room, and given our menus. Then we waited. And waited. And waited. By the time we ordered drinks and received them, another half an hour had passed by. Mind you - we had to ASK for a drink menu, and weren't even offered a wine list.

Notably, Mr. DeNaples (the owner) and his family were there also, in a back, private dining room, sequestered off by a curtain. Apparently they had a birthday celebration too.

We received our appetizers, and then again - waited, and waited for our dinners. When they did arrive - the food was cold. Apparently, all the waitstaff were required to attend to Mr. DeNaples and his family.... Our empty dinner plates were cleared by a bus person. And then we waited, and waited, and waited. We were not offered a second round of drinks, wine, dessert OR coffee.

This was birthday celebration dinner, and our waiter, Andre was well aware of this. Maurice, his waiter/partner that evening was NEVER seen. We could have spend double what we did, but unfortunately, Mr. DeNaples demands the time and attention of EVERYONE in the restaurant while he is in the building.

The lack of attention was so bad, that I actually had to get up out of my chair and try to find someone to give us the check! I explained the situation to the manager on duty, Michael. He offered me a piece of cake. Mr. DeNaples can keep his cake. He has a nice little chunk of cash from our dinners - mind you, an average dinner plate is about $45! The offering of a piece of cake is not only preposterous, but insulting!

Lastly, when we settled the check, we specified how much was to be charged on a credit card, and how much cash we wanted returned to us. The manager returned all of the cash. Apparently, he wasn't even going to pass our tip on to the server! Despite the lack of service - we always tip!

It's a shame that Mr. DeNaples needs to monopolize his entire wait staff at his own restaurant. Mmmm.... silly me - who was I to think that perhaps this was a BUSINESS, and that the customer ought to receive some service!

I would NEVER go to Red again -nor to any of Mr. DeNaples other restaurants. For a special occasion I highly recommend the Stone Bar, or even Soshi down the road. For the amount of money that you would spend, I can only hope that someone would receive proper service, AND hot food.

Tsk, tsk, tsk Mr. DeNaples!! You should be ashamed of yourself! Especially after just receiving your precious casino back! Btw, happy birthday to your daughter. The cake looked lovely. We were never offered any!!! And we were willing to pay for it!

Stayed October 2009, traveled with friends
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WV
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 13, 2009

We were very pleased with the King room at Mt Airy. It was wonderful; very comfortable bed. The casino on the other hand was very smoky. There was not a smoke free area. I am still recovering from a sinus infection. It's very hard being a non-smoker when there is so much smoke; unhealthy too. We've been to Vegas and didn't face those problems. They had better ventilation systems.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 21, 2009

Don't bother trying to speak with a players club manager if you have an issue at the casino. I tried calling the casino to express my comments regarding rude treatment from casino staff and had great difficulty speaking with anyone! After many tries at calling and emailing, with no response whatsoever, I finally spoke with the general manager of the hotel. He assured me that someone would respond to my comments and concerns but it never happened. I am a frequent player at the casino and although I am not a high roller, it's people like me that keep the place going. I don't expect special treatment but would like the consideration of someone listening to and responding to my concerns. I will not return to Mt. Airy Casino. There are too many other casinos in the area that would gladly welcome my money!

  • Stayed July 2009
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 28, 2009

My boyfriend and I spent a 4 day weekend for my birthday. We were looking forward to getting away and relaxing. The Resort is located in a very peaceful, quiet area. The room was very impressive, well layed out, very clean and the bathroom was spacious and modern. The view from our hotel room was great. The hotel staff was not very helpful, rude and unattentive!! Although when we ordered room service, it arrived on time and was very good. The casino was fine, we're not big gamblers so nothing really to critique on that. We had a couples massage. That was very invigorating and the massage therapists were very friendly and the Spa itself is "top notch"! We had dinner at Red, one of the 4 restaurants. Service was excellent, food was excellent and the price was fair. Our biggest criticism is that the Resort does not have a swimming pool!? They should install one ASAP! Overall we enjoyed our stay, even though the staff were not at all friendly towards us.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2009

My husband and I stay frequently. The rooms are small,but exceptionally well appointed. Beds are fabulous to fall
into at 3 am. When walking down the hall, I always feel thankful that I can stay in such a beautiful plac.e. The entire casino is emaculate, the bathroooms look like the first day of business. I hate the e games and long for tables, but this is an excelllent escape, only beaten by the best in Vegas. Going back tomorrow, whooppee.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mount Airy Casino Resort

Address: 312 Woodland Rd., Mount Pocono, PA 18344
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mount Pocono
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mount Airy Casino Resort 4*
Number of rooms: 188
Official Description (provided by the hotel):
With a stay in one of our lavish Pocono resort rooms, you can play all day...and all night. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, LCD TVs with in-room movies, hi-speed Internet and more. With rooms like these, you'll be doing anything but roughing it this hotel in the Poconos. Mount Airy Casino Resort has been awarded the prestigious AAA Four Diamond Rating. Mount Airy Casino Resort is the first casino resort in Pennsylvania to have earned this prominent award. For your indulgence, we offer two separate levels of resort luxury. Our King and Double Queen guest rooms are an experience well beyond the standard Pocono's vacation. Some of the features you'll enjoy include:•King or double queen beds•Spacious bathrooms•Walk-in showersLooking for the pinnacle of luxury and comfort? Experience euphoria with a grand King Suite. These magnificent Pocono hotel rooms feature all of the lavish amenities of our guest rooms, plus:•Cozy living room•Granite wet bar•Spacious bathroom•Granite surround porcelain tub•Double granite sinks. Some of our suites also offer a separate second bathroom and a spectacular lake view.In addition to an atmosphere of style and refinement, all of our guest rooms feature the finest linens for your comfort, including:•100% goose down comforters•Sheets woven from Egyptian cotton•Chelsea fleece blankets•Pillows crafted from softique microfiber and more. After you've taken in your luxurious surroundings, you'll want to step out and enjoy everything else Mount Airy Casino Resort has to offer. Relax at our Spa or Salon, indulge your cravings at any of our five exclusive restaurants, grab a drink at Gypsies Lounge and Nightclub, start a hot streak on our expansive casino floor, or play a round of golf. With so much to do, the only thing you have to worry about is where to start. ... more   less 
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Also Known As:
Mount Airy Hotel Mount Pocono
Mount Airy Resort

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