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“Pleasantly Surprised” 4 of 5 stars
Review of Mount Airy Casino Resort

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Mount Airy Casino Resort
4.0 of 5 Resort   |   312 Woodland Rd., Mount Pocono, PA 18344   |  
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Ranked #1 of 7 Hotels in Mount Pocono
Plainview, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Pleasantly Surprised”
4 of 5 stars Reviewed February 26, 2014

This hotel was much more up to date and classy than I was expecting. Staff was very friendly, rooms were awesome and modern and breakfast at the diner located inside was very delicious. Very close to camelback where we spent our afternoons. Will definitely be coming back.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, April 15, 2014
Hello Eatingwell1230,

We appreciate you taking the time to share your experience for your most recent trip to Mount Airy Casino Resort. It is great to read that we exceeded your expectations.

Our location and proximity to local attractions makes us the ideal getaway. It is great to hear you enjoyed not only your accommodations and dining but that our staff were friendly and welcoming. As a Four Diamond AAA facility we to strive to provide exceptional service, it is great to see this was extended to you.

Thank you again for sharing your review, we look forward to welcoming you as our guest again soon.
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788 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
Allentown, Pennsylvania
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
231 helpful votes 231 helpful votes
5 of 5 stars Reviewed February 25, 2014

The Mount Airy Hotel is one of the best that I have experienced. Not your typical casino hotel. Strongly suggest a stay at the hotel for a get-away night or weekend. Very nicely appointed rooms. The complex has two first rate restaurants off the casino floor. Red Steakhouse and Le Sorelle the Italian offering. Both are excellent. Check it out.

Room Tip: Ask for a room facing the lake.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, April 15, 2014
Greetings Allentowntraveler1,

Thank you for taking the time to share your review of your most recent visit to Mount Airy Casino Resort. What a fantastic review. It certainly confirms the efforts we put into making every visit enjoyable and memorable do not go unnoticed.

We appreciate you choosing to post your experience for guest to review. It will be our absolute pleasure to welcome you as our guest again soon.

Thank you for choosing Mount Airy Casino Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed February 25, 2014

We stayed here Feb 21-23 for our anniversary weekend to get away from our busy schedules. The rooms seemed to be updated and the spa was nice. Other than that, we were disappointed. First, when booking it seemed they just wanted our money because the reservation specialist failed to mention anything about which restuarants take reservations or how far in advance to book the spa, etc. Luckily I thought enough ahead to call the spa over a week in advance. Even at this rate, we only were able to get massages and not other treatments I wanted to book. We were turned away at the Italian restaurant the second night we stayed as we did not have reservations. Another thing...our package came with a $15 "slot credit". We had to hunt down how to actually obtain it, then when we got to the players club desk we were turned away because they required some sort of slip that should have been given to us when we checked in. Overall, the lack of communication for this facility is disturbing. We will certainly not be returning and wouldn't recommend this facility.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, April 17, 2014
Greetings Brigette123,

Thank you for posting your review of your recent stay at Mt. Airy Casino. As a AAA Four Diamond rated resort, we strive for excellence in customer service and take our guest feedback seriously.

We are troubled by your review as this is not typical of our property. Package details are provided to our guests at the time of booking and check in. We apologize for any confusion. We hope our guests advise us of any issues as the time of their stay so that we can promptly address any concerns or assist immediately. Nevertheless, your comments will be communicated with the appropriate departments for review and consideration for future development.

Thank you for the opportunity to improve our services. We appreciate you sharing your opinions and feedback. We hope to have the chance to provide you a more pleasurable experience, should you choose to return.
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Clarks Summit, Pennsylvania
1 review
5 of 5 stars Reviewed February 20, 2014

My husband and I recently attended a wedding at Mt. Airy and it was perfectly done. From the cocktail hour to the reception - everything was gorgeous. Accommodations and access to a nightclub afterwards was a great bonus!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, April 15, 2014
Hello MBE116,

Thank you for taking the time to share your experience of Mount Airy Casino Resort. We are thrilled your visit was beyond your expectations. It is delighted to hear your accommodations were to your liking and an entertaining night was spent at our nightclub Gypsies.

What a pleasure to receive a review validating the efforts that goes into making each visit enjoyable and memorable. Thank you again for sharing your comments. It would be our absolute pleasure to welcome you as our guest again in the near future.
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Moscow, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2014

Have been to the beautiful casino on several occasions but made a recent first time overnight trip with my husband and two young daughters. Had an unbelievable experience attending a wedding. The decor was elegant with every detail and the food and service was above and beyond! Cannot recall attending a large wedding and receiving a delicious warm dish. This is definitely a place I would recommend to host a wedding or event. We stayed in a very spacious and impeccably clean suite. Girls had a great time too and especially enjoyed breakfast at Betty's Diner with the 50's decor. Drove over to Camelback to ski which was a quick 8 miles from Mount Airy. Look forward to a family spring overnight at Mount Airy sometime in April when the new pool opens.
Definitely recommend this beautiful resort for a getaway weekend with the family.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, April 10, 2014
Dearest Dee D,

Thank you for choosing to share your most recent experience of your visit to Mount Airy Casino Resort.

We are thrilled to hear the wedding event you attended was above and beyond your expectations. Our Banquet staff work hard to present a spectacular setting with all the bells and whistle to created a elegant and sophisticated celebration. We will certainly share your compliments with the staff in recognition of their exceptional service.

It will be our pleasure in welcoming your family for a return visit to enjoy our newly completed pool/lounge " Wet". Thank you again for sharing your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 18, 2014

My bf purchased a special package to stay on a Thursday night including players credit a this resort last week. Due to the ice/snow storm we got thereat around 8pm. First off, this casino is magnificent, especially for the middle of nowhere. It has clearly been renovated with care and they are even addressing the smoke odor issue with lots of air fresheners (doesnt get rid of the smell but its much better than nothing!). However, once we arrived not only was the players club closed an hour early with no advance notice but so were all the restaurants, even if they were supposed to stay open until midnight! (except the diner). So we couldnt use the players credit or grab a nice meal until the morning, so we just had a snack at the diner. We figured things closed because of the storm, but the next morning places like starbucks were still closed at 11am, well after opening time but we at least got the credit for the slots. Many of the employees visibly despise their jobs and the other guests arent really too friendly but the resort itself is definitely the redeeming factor. Our bedroom on the 6th floor (highest level) was immaculate and came with vaulted ceilings, nice touch! Plenty of attention to detail with outstanding views. If youre looking for a secluded retreat and arent too concerned with other people, this is the place for you!

Room Tip: 6th floor has vaulted ceilings!
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, April 10, 2014
Hello AJ1Hamilton,

We appreciate you decided to post a review of your visit to Mount Airy Casino Resort. We are happy to hear you enjoyed your overall stay.

Unfortunately, the winter weather this year has been very challenging for the entire region. We certainly regret not being able to offer the full functionality of the resort during your stay. The difficulty of the winter weather effected many establishments and services in the area on that day. We certainly value our good standing relationship with you and trust this isolated event will not affect a future visit.

We do hope to welcome you again were we trust you will have a more pleasant experience. Thank you again for sharing your review.
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scranton, pa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

My husband and I just returned home from a last minute trip to Mt Airy Casino and Resort. We decided last minute to book an overnight stay on Saturday morning. We were able to get a room and then we were pleasantly surprised when we were able to upgrade our room at the front desk when we checked in. The customer service was great. Our room was beautiful and very spacious and clean. I visited the spa and again had a great experience. It was very clean and the staff was very accommodating. We went to a show in the nightclub gypsies and then enjoyed a really nice time in the casino. The property is really beautiful and everything about the place is tasteful and well done. We are looking forward to returning for a stay when the pool is finished in a couple months!!!! Everyone there went out of their way to make sure we had a great time and had everything we needed. I would definitely recommend taking a trip to Mt Airy Casino and Resort.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, April 10, 2014
Greetings 7kennys,

Thank you for taking the opportunity to post a review or your recent experience at Mount Airy Casino Resort.

Your compliments certainly validate and affirm the hard work put into making Mount Airy a comfortable and elegant environment do not go unnoticed. We are pleased you experienced a relaxing and memorable visit.

We thank you again for sharing your review. It would be our pleasure to welcome you as our guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Airy Casino Resort

Address: 312 Woodland Rd., Mount Pocono, PA 18344
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mount Pocono
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mount Airy Casino Resort 4*
Number of rooms: 188
Official Description (provided by the hotel):
With a stay in one of our lavish Pocono resort rooms, you can play all day...and all night. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, LCD TVs with in-room movies, hi-speed Internet and more. With rooms like these, you'll be doing anything but roughing it this hotel in the Poconos. Mount Airy Casino Resort has been awarded the prestigious AAA Four Diamond Rating. Mount Airy Casino Resort is the first casino resort in Pennsylvania to have earned this prominent award. For your indulgence, we offer two separate levels of resort luxury. Our King and Double Queen guest rooms are an experience well beyond the standard Pocono's vacation. Some of the features you'll enjoy include:•King or double queen beds•Spacious bathrooms•Walk-in showersLooking for the pinnacle of luxury and comfort? Experience euphoria with a grand King Suite. These magnificent Pocono hotel rooms feature all of the lavish amenities of our guest rooms, plus:•Cozy living room•Granite wet bar•Spacious bathroom•Granite surround porcelain tub•Double granite sinks. Some of our suites also offer a separate second bathroom and a spectacular lake view.In addition to an atmosphere of style and refinement, all of our guest rooms feature the finest linens for your comfort, including:•100% goose down comforters•Sheets woven from Egyptian cotton•Chelsea fleece blankets•Pillows crafted from softique microfiber and more. After you've taken in your luxurious surroundings, you'll want to step out and enjoy everything else Mount Airy Casino Resort has to offer. Relax at our Spa or Salon, indulge your cravings at any of our five exclusive restaurants, grab a drink at Gypsies Lounge and Nightclub, start a hot streak on our expansive casino floor, or play a round of golf. With so much to do, the only thing you have to worry about is where to start. ... more   less 
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Also Known As:
Mount Airy Hotel Mount Pocono
Mount Airy Resort

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