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“good but not great” 4 of 5 stars
Review of Mount Airy Casino Resort

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Mount Airy Casino Resort
4.0 of 5 Resort   |   312 Woodland Rd., Mount Pocono, PA 18344   |  
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Ranked #1 of 7 hotels in Mount Pocono
Levittown, PA
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“good but not great”
4 of 5 stars Reviewed September 15, 2013

We stayed at the resort from 9/11-9/13 for a three day get away. We stayed in a King suite. The room had a slight odor of smoke. This did not bother me, but did bother my husband (he developed a sore throat while we were there which quickly cleared up after we left). The room was clean, but not clean enough for a "AAA four diamond resort". There was hair in the bathtub, a small amount of mold on the shelf in the shower, and the trim throughout the room, bedroom, and bathroom appeared to have never been cleaned/dusted. The lobby is very smoky, as is the valet area. This did bother me because then I smelled like smoke. We ate at Betty's and it was good, not great; Starbucks was good, as usual. The steak restaurant was closed during our stay. It is a shame that you must walk through the smoky casino to get to the restaurants. The casino was too smoky to play so we just did a lot of outside activities.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, October 1, 2013
doccims, Thank you for taking the time to post your review or your most recent visit to Mount Airy Casino & Resort. We apologize for any inconveniences you experienced during your visit due to the odor in your room. Your comments were shared with our Executive Housekeeper who will follow up with the Room Attendant who serviced your room as well as the Floor Inspector. Our goal is for every room to smell fresh and clean, however sometimes smoke will travel through the air vents and will affect the air quality. Smoking on any hotel floor is not allowed as all of our rooms are now smoke free. If you encounter the same situation in the future please notify the Front Desk and we will be glad to address. We are pleased to read that your dining experience was to your satisfaction. It is great to hear you were able to take advantage of our close proximity to the various attractions in the area. Again we appreciate you taking the time to share your experience and hope to welcome you as our guest again in the near future.
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716 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Norwich, New York
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 11, 2013

From the moment we arrived at Mt Airy everyone from Valet to Front Desk employees were extremely friendly, warm and welcoming!!!The rooms were spacious and very comfortable.I felt safe at all times.The personal products were first class.We ate at the Buffet and it was a Friday night and very busy but the food was good and fresh. The casino floor was very clean and the bar was centrally located and also comfortable...Another visit is a must!!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, September 18, 2013
Cynthia F, We are proud to read your thoughtful compliments. Your comments confirm the hard work put forth by our staff is recognized and appreciated. We are glad to see the quality customer service you deserve was extended to you during your visit. We look forward to your return where we hope you have an equally enjoyable experience. Thank you again for sharing your feedback.
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New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 9, 2013

Stayed over the weekend with my wife for our 2nd year anniversary. This hotel is very modern and new. Think my room was still in the middle of being set up because the two Cisco phones in the room didnt work. Also, the vent in the bathroom did not seem to turn on as well.

Despite the above minor issues, the room itself was very new and modern. The facilities were very clean, and room overlooked the lake (in front of the building). The King sized bed and light fixtures were very comfortable and convenient. The bathroom was spacious with a pretty decent sized shower tiled stall with dual showerheads (one fixed and one mobile). One complaint is that there is a door going into the bathroom, and a door within the bathroom for the toilet - with so many doors, it definitely ate up space within the bathroom (see pics attached with this review). Otherwise, the hotel room was very nice.

Parking is free and is valet.

The hotel is connected with the casino from the main lobby and through the elevators. Whats great with the set up is that the elevators are private, so you need a room key to unlock the floors to press on the elevator (adds a good sense of security - as there are lots of people walking in and out of the casino/hotel at any given time). The casino guards were really strict and checked us for IDs both times. I dont mind getting ID'ed, except that in both instances, the guards looked annoyed , pissed , and angry at us when they approached us. I understand the casino policy, but seriously i'm a paying patron, smiling and being polite wouldn't kill...

Restaurants, there are 5 restaurants, a bar, and a lounge/nightclub within the casino floors. Dont remember the names all too well, but it had the following eating options:
a Buffet, a Noodle bar, a Diner, an Italian restaurant, and "Red's" Steakhouse. I checked in late on friday night (~10:30PM), and my wife and i were looking for dining options. We passed on the steakhouse as it was very expensive. The buffet and noodle bar was closed. So the only options left was the Diner and Italian restaurant. We went into the Italian place and stood in front of the matre d counter for a few minutes. The restaurant was pretty empty, and the waiters just looked at us and continued doing ... nothing but sit and stand around and talk with each other. After 5 minutes, we left and went to the Diner and asked about the italian restaurant and were told that they were closing for the night. What i'm really annoyed about was, none of their staff (even though they saw us) approached us and told us... The Diner however was very good service.

Overall, the hotel was very modern and clean. It has all the toiletries amenities and linens in abundance. The valet Parking attendants and front desk were all very friendly. The security guards in the casino entrance and the Italian restaurant staff was remarkably awful.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Customer Serivce at Mount Airy Casino Resort, responded to this review, September 10, 2013
Kev L, Thank you for taking the time to write a review of your most recent experience of Mount Airy Casino & Resort. We are happy to hear you enjoyed your accommodations and Betty's Diner. We are sorry to hear of the service shortcomings concerning the waitstaff at LeSorelle and the personality of our Security departments. We will share your comments with the respective departments for review and adjustments in these areas. Thank you again for sharing your feedback, we hope we have the pleasure to welcome you as a guest again in the near future.
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 9, 2013

It was beautiful, hotel was grand and lovely. Food and Restaurants were clean and delicious. Service was very good. Gamling was plentiful.. Grounds inside and out were very clean. The mountain views superb... Hotel Staff and Restaurant crews were very friendly and helpful. They helped us to go and see other attractions in the area. We were five women in our late 60's alone and we felt very safe and secure.

Room Tip: Room was lovely. we asked for close to elevator and we got it.
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, September 10, 2013
Marie M, Thank you for taking the time to write a review of your most recent visit to Mount Airy Casino & Resort. We are excited to see you enjoyed our facility and were able to explore our local attractions. Our goal is to provide a memorable, safe and enjoyable experience to our guest, we are happy to see you were able to experience this first-hand. Thank you again for sharing your feedback, we certainly look forward to your return.
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Cleveland, Ohio
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 7, 2013

This was our first trip to Mt Airy. We will definitely be returning!! The hotel is absolutely beautiful. The rooms are spotless and very comfortable. The bathroom was exquisite with small yet important details such as a lighted, magnified mirror for make-up application, shaving etc, two showerheads, one detachable and a private "commode" room. The bath vanity had a granite top with vessel sink. The mattress was very comfortable. The staff was over the top helpful and polite. The spa was an experience to relish. The luxury.....WOW!!! Some reviewers mentioned construction work (pool, spa expansion) - although the hotel mentioned it and the equipment is clearly visible, it was NOT a nuisance. Free wifi available throughout the public and private areas - just need to sign in. Great couples getaway.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, September 8, 2013
Kristina Y, WoW! What an amazing review. We are thrilled to see you enjoyed our Resort and Casino. Our accommodations were constructed to present a superior level of comfort for our guest. We are pleased to see that our hard work did not go unrecognized. We welcome your revisit and look forward to your return. Thank you again for posting your review, it certainly validates our dedication to providing Four Diamond experience.
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Grantham, Pennsylvania
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 5, 2013

We had a blast staying here. I wish I would have brought my golf clubs because the courses looked great. We had dinner in the casino using the buffet. As buffets go, this one was wonderful and priced right! Plenty of fresh selections to choose from. The food tasted great.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, September 8, 2013
Chas1012, Thank you for sharing your experience of your most recent visit to Mount Airy Casino & Resort. We are glad to hear you enjoyed our Casino and The Buffet. Our Golf course is available until mid October, weather dependent of course. Come back and get a few rounds in before the year ends! Thank you again for posting your review.
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Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2013

We've visited the Pocono region often but stayed at the Mt. Airy Resort for the first time. This property is recently renovated and the hotel is really nice. Very clean with nice finishes. We had a deluxe king room - the bathroom was the nicest hotel bathroom we've ever seen! The shower was awesome - not at all like a typical hotel. The room is pricey for the area but worth it especially for a night or two. Looking forward to returning when the pool area is complete.
Recommend this hotel.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Servies at Mount Airy Casino Resort, responded to this review, September 8, 2013
Nking20, We appreciate you taking the time to share your opinions of Mount Airy Casino & Resort. As a AAA Four Diamond rated Hotel & Casino we strive for quality. Our goal is to provide a sophisticated and comfortable atmosphere. It is great to hear you were pleased with our décor and accommodations. It will be our pleasure to welcome you back as our guest again soon. Please visit our website for updates on the Grand Opening of our Pool complex. Thank you again for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Airy Casino Resort

Address: 312 Woodland Rd., Mount Pocono, PA 18344
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Mount Pocono
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mount Airy Casino Resort 4*
Official Description (provided by the hotel):
With a stay in one of our lavish Pocono resort rooms, you can play all day...and all night. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, LCD TVs with in-room movies, hi-speed Internet and more. With rooms like these, you'll be doing anything but roughing it this hotel in the Poconos. Mount Airy Casino Resort has been awarded the prestigious AAA Four Diamond Rating. Mount Airy Casino Resort is the first casino resort in Pennsylvania to have earned this prominent award. For your indulgence, we offer two separate levels of resort luxury. Our King and Double Queen guest rooms are an experience well beyond the standard Pocono's vacation. Some of the features you'll enjoy include:•King or double queen beds•Spacious bathrooms•Walk-in showersLooking for the pinnacle of luxury and comfort? Experience euphoria with a grand King Suite. These magnificent Pocono hotel rooms feature all of the lavish amenities of our guest rooms, plus:•Cozy living room•Granite wet bar•Spacious bathroom•Granite surround porcelain tub•Double granite sinks. Some of our suites also offer a separate second bathroom and a spectacular lake view.In addition to an atmosphere of style and refinement, all of our guest rooms feature the finest linens for your comfort, including:•100% goose down comforters•Sheets woven from Egyptian cotton•Chelsea fleece blankets•Pillows crafted from softique microfiber and more. After you've taken in your luxurious surroundings, you'll want to step out and enjoy everything else Mount Airy Casino Resort has to offer. Relax at our Spa or Salon, indulge your cravings at any of our five exclusive restaurants, grab a drink at Gypsies Lounge and Nightclub, start a hot streak on our expansive casino floor, or play a round of golf. With so much to do, the only thing you have to worry about is where to start. ... more   less 
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Also Known As:
Mount Airy Hotel Mount Pocono
Mount Airy Resort

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