I have stayed here numerous times and I have always been treated well and had a great stay. I cannot believe the bad reviews. I think the people must be expecting to be treated like royalty or something. I have checked in as early as 1 PM and as late as 6 PM. The front desk has always greeted me pleasantly. I have yet to meet any rude staff members. They must be off when I am there. This is still one of my favorite getaways.