My husband booked two nights in the Garden of Eden suite (one step down from the highest with the champagne glass) for my 30th birthday getaway. I had always wanted to do the "cheesy Poconos romantic getaway" but was scared of the mixed reviews (esp. some mentions of it being dirty). After the insane amount of taxes and gratuity, AND then the resort fee they tack on, the room ended up being $350 a night. The ONLY thing that makes that worth the money was the fun time spent in the too enjoying the heart shaped jacuzzi tub, the personal swimming pool, and the sauna. Do NOT expect good food.
Check in: smooth. Were asked at check in if we'd prefer smoking or non (which he already selected upon reserving), so my husband knew they wouldn't have my balloon bouquet and champagne that he paid for there in the room waiting. :(
Pull up to building: looks like a strange, circular UFO or something. Left our bags in car and went to check out room, just in case. Despite the torn up doormat, once we opened the door, I was happy! Very clean. LOTS of space. (I brought slippers to walk around - carpet and other reviews skeeved me out and I didn't want to see black on my socks.). Within 10 minutes they were there with my birthday items.
Grounds: there was no one in the game room, and a bartender with no customers in the paradise lounge (?), but we quickly left there and went to the cocktail hour in the lounge in the main dining building. I guess it could be more fun in the summer (archery, basketball, etc.) but muddy grounds due to a random winter warm front turned out snowy weekend (hopes of tubing nearby) into a rain filled blah three days. Gift shop - tons to buy with resort name, if interested!
Food: THIS is my huge gripe (but again, I think you're paying for the room and not the food). Dinner on Sunday - for the first time in his life, my husband didn't finish his steak. It must have literally been bathed in salt. Carrots were cold. Mini potatoes were hard. Breakfast - eh. My decaf coffee was cold. Eggs on buffet looked gross. Stuck with French toast and bacon (buffet bacon - not much to be expected). Dinner on Monday was better, but still WAY too salty. My supposed veal cubes in marsala sauce must have been pot roast with flank steak or something. Cheesy scalloped potatoes and carrots were okay. Husband's pork chop was about 2 oz of meat with 8 oz stuffing. Way salty. It is cool that they bring you soft serve ice cream and you can go to the sundae bar for toppings.
Entertainment: Husband and I participated in "How dumb is your man" trivia during cocktail hour. Cute. My vodka and diet was $6.50. Think all other alcohol we had was in our room. They were charging like $6 or maybe $8 for a glass of Barefoot wine. Yeah, I'll have water with dinner (soft drinks are included, too). Band was eh (some danced) and comedian was horrible. We went to the casino the next night and skipped out on the mentalist magician figuring it would be just as bad as the comedian.
Staff was nice.
Bed was okay (hard to live up to our Tempurpedic at home).
Shower was good (but horrible lighting over sinks - could barely see.
Pool was nice and warm, and room heater worked just fine (some have mentioned not being able to adjust, but we could without a problem).
Easy walk to main building from our room 322, but sometimes we drove due to rain. Buildings aren't connected.
Bring good bubble bath. The stuff they gave with the package my husband got (with the fire log) was not bubbly. I think it wasn't even called bubble bath. It said "foam" or something.
TVs are old, but there are two (one you can watch from jacuzzi and one for bed) and you're not there to watch TV anyway. ;)
Mount Airy Casino is like 3 or 4 minutes away. Stinks like smoke, but fun for a little bit to gamble there and leave resort. We heard their "shuttle" was an personal escort, but they stop running at like 11. Convenient, but we just wanted to drive ourselves. I saw the vans running back and forth, so it makes me wonder if they'd pick you up outside your room and take you to main building if you wanted.
Heard snowmobiling was $60 for a half hour for two people. Not sure if that's right, but they have it (concierge said they make snow, too).
We will most likely NOT be returning due to the price, but I'm glad we finally did it! I think this crazy gratuity that is taxed on is unfair. When you go to a hotel, you pay tax and gratuity to those who serve you (tips to waitstaff, bell boys, whatever). How are you going to charge us gratuity (18% I think) on the room rate!?! And THEN a resort fee, too!?!
IDEA: Keep the resort fee and let that go to paying for the "entertainment," CXOs who run social activities, and equipment for activities. Lower the room prices and make your restaurants extra $ that guests pay for (there's not much around anyway) and get in good food and good cooks. I would feel MUCH happier paying a lower room rate and spending $100 on a fancy dinner that I actually enjoyed and then tip that waitstaff, as if I were in any other restaurant. I bet your staff would be happier, too.
- Official Description (provided by the hotel):
- Paradise Stream Resort is a couples-only hotel in Pennsylvania's Pocono Mountains that offers all-inclusive packages for romantic getaways. We have on-site activities and are near skiing and shopping. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Orbitz, Despegar.com, Odigeo, Hotels.com and Hotwire so you can book your Paradise Stream Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Paradise Stream Hotel Mount Pocono
- Caesars Paradise Stream Hotel
- Hotel Caesars Paradise Stream