I am going to start by saying, that I was not all that interested in staying here to begin with, but my husband really wanted to, so I am going to try and be as unbiased as possible with my review. When we checked in, we were several hours early, but the room was ready so they let us check-in, which was very nice. We stayed in the Diana's Oasis room because we were told these were the newest rooms. If these are the newest, I can't imagine what the other ones look like. The room is very dark, as there is only one window up by the door. It was however very clean, as I saw other reviews about it being dirty. I will say, upon walking in to our room, we were overtaken by the smell of smoke. We were all ready to ask for a different room, but we realized, it wasn't cigarette smoke, it was from the fireplace. We figured probably every room ha that smell then. I bought some candles and room spray and that helped. FYI, the gift shop is EXTREMELY overpriced! The pool is cute, but it is very weird that the fireplace is in the room with the pool, so we really didn't use it. The heart shaped jacuzzi tub was very clean, but we couldn't use that either as it only had cold water come out of it. We told the front desk, and all they did was offer to have someone come up and take a look at it. It was late, we were tired, we really didn't want to sit around and wait for maintenance. The bed is round, which isn't very comfortable for sleeping. And it was hard as a rock. I personally like very soft beds, hubby likes them firm, so he slept great.
The first night there we decided to do the bingo in the lounge with the free appetizers. If you heed any of my warnings, heed this one, EAT THE APPETIZERS, it is the only hot and decent meal you will get on premises. None of the alcoholic drinks are included and they are a little pricey, but you have to kind of expect that at this type of resort. The caller from bingo sounded like he was calling numbers at a retirement home, very monotone and slow. We then went over to the restaurant for dinner. It was strip night (steak night). Now this is one thing unfortunately I have nothing good to say about, the food is TERRIBLE!!! Luke warm at best, I had tuna, I asked for medium rare, it was gray????? No taste to anything. My husband had crab bisque, which he said was basically tomato soup with some milk in it. It is very apparent that these are just cafeteria cooks here and not chefs. You do not sit with other people at the tables, but the tables are extremely close to each other. Also it is bright like a cafeteria in there, so it certainly does not have any romantic feel to it. Needless to say we were very disappointed with dinner. We checked out the game room and cafe, it had a lot to do, but was completely empty. After dinner the resort had a band. Again, not really our thing, but there were a few older couples dancing to them. The comedian was GREAT!!! But unfortunately he only performed for less than an hour and then they brought that band back again.
We did breakfast in the room, again, disgusting!!!! No toast, bagel, bread is served with it, the scrambled eggs were hard, and the pancakes were chewy. It was also cold. During the day we did snowtubing at Big Boulder (the resort will try and send you to Camelback, but the problem there is you have to get on line by like 8am to be able to get a lift ticket). We also did the snowmobiling on the premise. Sooooo much fun, and the workers over in that section were really great. Dinner the second night was just as bad. Next day we tried the breakfast in the dining room, definitely better than room service, but still luke warm. The one good thing is you can order an omelette and then at least you're guarnateed something hot.
My only 2 other comments, are, the first night after the comedian as we were getting ready to leave the bar, my husband forgot to sign the bill to our room. About a half hour later they called our room (like midnight) and told my husband he had to come back right now and sign the bill. They already had his credit card on file and they knew where we were, did you really have to drag him out at midnight in the cold. Very rude customer service. My guess is the waitress just wanted her tip. Seems like none of the workers get paid very well there.
Second, I bring my own soap with me as I have very sensitive skin. I left it on my sink wrapped in my own wash cloth and when the maid came in to clean, she took it. I do this at almost every hotel I have ever been to and this has never happened to me. Is it the end of the world? No, but, just something weird I noticed.
One more note, check out the casino, it is really nice and a lot of fun.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.