Anthony, the manager of this hotel, is one of the nicest and most caring hotel managers I have ever met - bar none. The man is awesome. He takes his job very seriously and does anything within his power to accommodate guests. He is A1 in my book, as are the rest of the staff I met there. The owners are very nice, as well. It is readily apparent that both the husband and the wife are very hardworking people who are striving to make this hotel a very nice place to stay. It is clean, the service is excellent and it is overall a very nice with one major exception - there is an infestation of "unmentionable insects" in at least some of the rooms (several that I can personally attest to). I did not imagine this problem. I literally eye-witnessed the offending creatures with my own eyes........and suffered the consequences of their bites - lots and lots of them. In fact, I sustained huge (very itchy) welts developing all over my body - perhaps 40 or so bites in total.
I don't think the owners take this matter seriously and absent that, there is just so much the (very nice and accommodating) staff can do. This fact is really a shame because the owner-wife is esp hard-working and conscientious. I was very impressed with her and I greatly admire her obviously strong work ethic. She is a great lady, very friendly - overall a very nice person - but, simply put, I don't think either owner truly understands the gravity of this matter. A little more education on this count and how to properly address it would be in order. This situation is a potential disaster waiting to happen.
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- Also Known As:
- Comfort Inn And Suites
- Comfort Hotel Mount Pocono
- Comfort Inn Mount Pocono
- Mount Pocono Comfort Inn