We thought long and hard about this review because of our disappointing experience here.
In summary, we found the service to be not up to our expectations. For example, our room was not cleaned during our stay. We also arrived on what was described to us as the hottest day all year. Although our room faced west and took full sun in the afternoon, the shades were drawn only minutes before our arrival, when the ceiling fan had also been turned on. We spent a very uncomfortable night trying fitfully to sleep in a hot room.
Indeed, the inn's employee was coming out of our room, having just attended to these necesstiies, as we arrived around 4:30 pm. We also found management to be wholly unsatisfactory concerning a parcel that we had mistakenly left behind.
The two highlights of this property are its location and its food. Although we enjoyed our dinner and breakfasts, the meals were not at the top of the list of meals that we experienced in Nova Scotia or on PEI.
Indeed, it struck us that the owner and her staff take dining more seriously than other aspects of innkeeping, such as room cleaning. On the second day of our stay, our room had not been attended to until after 3 pm. When housekeeping visited the room, the trash was emptied and the beds were made but the bathroom was not cleaned and bathroom supplies, such as soap and toiletries, were not replenished.
After we left, we noticed that we had mistakenly left a parcel of local crafts behind. We searched our car and could not find the parcel. We called the inn and were told by an employee that "nothing had been reported" and "housekeeping had not turned anything in." We found this explanation disappointing since we knew the parcel had been left behind. A week later, we called again. We spoke to the same employee whose cavalier and dismissive attitude about out parcel turned our disappointment into exasperation.
We asked that the owner call us. We appreciated that within minutes, she did call. As we spoke, she said that she was searching our former room and would also check the inn's lost and found in case our package had escaped notice. She promised to call back and did that same day. Regrettably, she could not find the package.
While we appreciated the effort, we found the owner less than gracious about the process. She indicated that she and her staff had spent consdiderable time this year returning lost items to guests, with guests paying the costs of returning their lost items . Isn't this part of being an innkeeper?
She also suggested that perhaps we had mistakenly placed our parcel on the roof of our car while packing to leave and that the package had fallen off somewhere on our journey. Of course, if this had happened, the package would have fallen off at the inn and would ostensibly have been found
We expect more when we travel. On this trip, we stayed at many inns and B&Bs that were comparably priced to this inn. All others provided service at a higher level than Chanterelle did.
We also were disappointed because the inn does not seem well-suited to families with children. During our stay, we saw no other families with young children. We are always very sensitive to attitudes and atmosphere as they relate to our 9 year old son.
At Chanterelle, the attitudes and atmospherics were not to our liking. We are unreservedly not recommending the inn to our friends, colleagues, associates, and others.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am literally sick at heart over this review. I so enjoyed talking with this family while they were here. We laughed together when, after I asked their young son if he liked his dinner, he replied "Yes. Thank you very much for asking." He especially loved the peach jam for breakfast so I put it out both mornings. I played with him outside and showed him how to throw a stick for Guy, my dog. I gave him treats to give to Guy, which he seemed to enjoy also. (He did love the dog.)
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I am so confused because when these guests were here, they could not have been more gracious. They left a very generous tip on the night they had dinner. They were so complimentary about the room although it was hot. (This is why we keep the shades down during the day. We do not have AC because it is so environmentally destructive.) The whole problem appears to have arisen from the lost package we simply could not find. Period. We looked everywhere. When we reported this to him, we had the sense that he thought we were lying to him and this is still the implication in his review. When he spoke to my employee, he he demanded that I call him back at his LAW office, which I did. When I did talk to him, in desperation, the only thing I could think of was that it had perhaps been placed on the roof of their car during packing as I have done myself on more than one occasion. As to our time spent returning packages this year---I was simply musing in an offhand way that it may be an interesting "social indicator".
I can understand his exasperation at the loss and also that it is self-assuring to look for someone to blame. It just strikes me strangely that he would introduce extraneous matters and complaints because we were unable to find something that simply wasn't and isn't here.
I am unsure as to what else we could or should do.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.