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“ABSOLUTELY POSITIVE, COMFORTING AND FRIENDLY EXPERIENCE! YOU WON"T BE DISSAPPOINTED!” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Pittsburgh Airport

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DoubleTree by Hilton Hotel Pittsburgh Airport
3.5 of 5 Hotel   |   8402 University Blvd, Moon Township, PA 15108   |  
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Ranked #4 of 7 Hotels in Moon Township
ontario
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“ABSOLUTELY POSITIVE, COMFORTING AND FRIENDLY EXPERIENCE! YOU WON"T BE DISSAPPOINTED!”
5 of 5 stars Reviewed August 23, 2010

My other half and I stayed August 18 to 20, 10. Check-in was speedy and extremely easy - all requests were met - usual for any hotel! The staff are very welcoming and make you feel right at home. The people who stick in my mind is Jim (PT shuttle driver), Michelle (waitress in Jacksons restaurant) and Dani (waitress in Jacksons restaurant) and the female supervisor, name once again I forget:) so sorry. There is one other young sweet girl who was working the front desk the day we checked in however I feel badly as I can't remember her name(sorry):) she was off the day we checked however was in and took the time to speak to us:) no where I've been would've done that - they would've brushed off:) tells you how much the staff here like what they do and that says something for this hotel and it's chains. These staff members went out of their way to assure my other half and I were given accurate direction to recommended and favoured attractions and restaurants in and around the area. Extremely so DANI and JIM sat with us for 1/2 to make sure we understood their directions. DANI and JIM literally went to the business centre either research and printed directions or drew very clear and concise directions. Who does this? WOW! Michelle, well she is a ray of sunshine....smiling, funny and delightful. She was always pleasant and fun to speak to. The 2nd day I came down for breaky Michelle looked at me and said healthy breakfast - she knew! All the staff I've mentioned have the personality as bright as the sun! And, "they" say Canadians are friendly!!! LOL! Funny thing, our reason for our stay was to attend Ozzfest and when we told the staff:) no judgements! Just acceptance! Along the way we ate at Georgetown Inn (for two average of $30us casual dining with fine food) as recommended by JIM - excellent choice - excellent view of Pittsburgh from MT. Washington restaurant!

Now the hotel, the rooms were perfect! We had a minor problem with our tv:) called down with 2 minutes(not exaggerating) maintenance was at our door! Beautiful breakfast, hotel and wishing I lived there. The staff made you feel like royalty!

Downfall - the doors to the rooms are fire doors so as soon as you leave they automatically slam shut.....loud! Please....Please....consider others:) when you leave gently close the door.....it was my morning wake up call - no alarm needed!

I chose the Hilton group for most of my stays so much so that the 20th we left and headed to Grove City Prime Outlets to shop and booked with Hampton Inn and Suites....

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, August 26, 2010
Wow! Thank you so much for taking the time to comment on your stay with us. We are so happy that your weekend in Pittsburgh was so enjoyable. We also appreciate the time you took to recognize our staff that helped make that trip special. We will be sure to recognize those employees for their hospitality!
I understand that not only do you have many hotel choices when you travel, but also have many choices for cities to visit. We are proud of our wonderful city and are glad that you had the time to enjoy it. We hope to see you again when you return! Thank you again.
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252 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Cincinnati
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 10, 2010

My husband and I stayed at the Doubletree in a suite for a few days. It is a wonderful hotel and the restaurant, Jacksons, is fabulous. It is a bit expensive but the quality of the food is outstanding. The location of the hotel is near the mall and airport so, you will have to drive in if you need to be in the city. The tunnel into Pittsburgh along with construction took a bunch of time for the actual distance. We went in to the city for a few of the museums. So, if you are looking for a quiet, spacious hotel with a really good restaurant on the premises, I would recommend the Doubletree!

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, August 26, 2010
Thank you for visiting us during your stay in Pittsburgh and taking the time to review your experience. We hope you will join us again next time you are in town. Jacksons has a new menu each quarter to take advantage of the seasonal foods, so we hope you will return to try the latest creations!
We are also thankful that you were able to navigate through the construction to get into the city. Hopefully that won't be there next time you are in town!

Thank you again!
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Westerville, Ohio
1 review
5 of 5 stars Reviewed July 29, 2010

We came to Pittsburg for a wedding and stayed for the first time at a Doubletree. We loved it. The rooms were clean and comfortable. The food at the wedding reception was very good. We enjoyed our stay and plan to return to a Doubletree next month.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, August 6, 2010
Thank you so much for your comments! We are glad you enjoyed your stay with us. We pride ourselves on our banquet food as everything is prepared fresh in house. We look forward to having you as a guest again soon.
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Bradford, PA
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 13, 2010

Jackson's restaurant at the Pittsburgh Airport Doubletree is OUTSTANDING-- quite a compliment from 2 travelers with discerning palates! The meals are exquisite in quality, flavor and presentation. And though it's upscale in ambiance, we didn't need to dress up to dine there, either!

When travel plans went awry this February due to snow, my fiance and I spent 2 nights there, in a room facing a runway. Our room was so quiet we could hardly tell our location unless we looked out the window. Accommodations were pleasant and the staff friendly. We appreciated the personable airport shuttle drivers, too.

Above all, I would recommend that Pittsburghers try Jackson's. Why drive elsewhere for that special meal out? We wouldn't!

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, April 14, 2010
Thank you so much for taking the time to review our property. We are glad that you found our restaurant so enjoyable. We pride ourselves on the fact that Jacksons is not a "typical" hotel restaurant. We know that the snow storm caused a lot of inconveniences to a lot of people and are happy that you were able to enjoy yourselves while you were here! We look forward to having you as a guest in the future.
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Sydney
Top Contributor
141 reviews 141 reviews
93 hotel reviews
Reviews in 96 cities Reviews in 96 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed February 1, 2010

While the Doubletree is a bit more expensive than other hotels in the area, we thought that it would be a nice way to start off our holiday since we were due to go to the airport early the next morning...and we were right!

The hotel is nicely appointed, clean and comfortable and the airport shuttle got us to the airport in the morning without any of the usual stress of early morning flights.

Next time we have an early flight, we'll be back at the Doubletree!

  • Stayed January 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, February 15, 2010
Thank you so much for taking the time to review our property. We are glad that you found our hotel comfortable and our hotel shuttle convenient. We hope that you will stay with us again in the future. Also, remember to check for packages and specials in the future!
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Lemont, PA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2009

We had an early flight out of Pittsburgh airport and looked for a nearby hotel that also offered parking during our week away. We were fortunate to choose this Doubletree.

The lobby was warm, calm, and serene with a fire in the fireplace. Check-in was accomplished immediately and the staff was welcoming and helpful. Our room was very spacious, clean, and the bed was exceptionally comfortable. I didn't love the bathroom design, but it was spotless and had everything we needed.

We were tired and didn't feel like going out for dinner, so called room service. We ordered simple things---just sandwiches and burgers---but were amazed to hear a knock on our door in only 15 minutes. The food was quite good and there was a lot of it.

The airport shuttle leaves the hotel on the hour and half-hour. Our 6:00 a.m. shuttle arrived right on time and we were at the airport within 10-15 minutes. Upon our return, we called the hotel and the shuttle picked us up in about 15 minutes.

I really liked this hotel!

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youngstown, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2009

My husband, children, and I stayed here after going to Kennywood Park. This was our second time at this hotel. The rooms are large, clean, and have very plush beds. They even have Starbuck's coffee and Tazo tea by the coffee maker in the room. The room also has an LCD television. The warm doubletree cookies at check in are to die for! You can buy additional ones (6 for around $11.00) in a fancy cookie tin and gift bag; pricey but worth it.

We had the package that included breakfast in Jackson's (the hotel restaurant) for everyone. Essentially, the package entitles each person to $10.00 off breakfast, which the waitress explained to us. An average breakfast cost between $8.00-$12.00. Coffee was around $2.00. If you have children, they do not have a kids' menu, but you can order a kids' size portion of a meal and they will charge half price. Breakfast portions are huge and the food is delicious. Selections include items like, grilled NY strip and eggs, banana bread french toast, spanish omlette made with chirizo, etc.

The staff is nice and you will enjoy your stay here. It is also only 15-20 minutes away from a major shopping area. I will be back again!

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, July 22, 2009
Thank you so much for your comments about your recent stay. We are happy that you found our rooms to be comfortable, the amenities plentiful, and the cookies to die for! We value all customer feedback and strive to continue to provide top notch service. We hope to see you again in the future!

Jillian Carl - Reservations Manager
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Additional Information about DoubleTree by Hilton Hotel Pittsburgh Airport

Address: 8402 University Blvd, Moon Township, PA 15108
Phone Number:
Location: United States > Pennsylvania > Moon Township
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 7 Hotels in Moon Township
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Pittsburgh Airport 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
The Doubletree Hotel Pittsburgh Airport is the airport corridor's premier full-service conference center hotel located only six miles from the Pittsburgh International Airport in Moon Township, Pennsylvania. Whether traveling for business or leisure, you will find all hotel amenities to suit your needs. Complimentary wireless, 24 hour fitness center, and full service restaurant are just a few of many that we offer. ... more   less 
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Also Known As:
Doubletree Pittsburgh Airport
Doubletree Moon Township
Moon Township Doubletree

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