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“Great experience!!!” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Pittsburgh Airport

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DoubleTree by Hilton Hotel Pittsburgh Airport
3.5 of 5 Hotel   |   8402 University Blvd, Moon Township, PA 15108   |  
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Ranked #4 of 7 Hotels in Moon Township
1 review
“Great experience!!!”
4 of 5 stars Reviewed April 18, 2014

Great experience; Jordane was amazing at Jackson's providing service and supporting the atmosphere. Definitely would go back when traveling through the area. The team was very attentive during my stay and provided superb service. At 530am the shuttle driver was ready and very pleasant sharing history on the area as she drove me to the airport.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, April 26, 2014
Thank you for visiting our hotel and taking the time to review our property. We will share your kind comments with Jourdan and our overnight staff. We are so thankful to have the staff that we do and look forward to providing great service, even at 5:30am!
Thank you again.
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249 reviews from our community

Traveler rating
    103
    80
    37
    17
    12
See reviews for
66
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99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
MIDDLEBOURNE, United States
1 review
4 of 5 stars Reviewed April 11, 2014

I only stayed one night but it was really nice. The staff was pleasant and knowlegable. The warm cookie was unexpected and very yummy. I left my monogrammed umbrella there and called the staff which found it and put it away so that a friend could pick it up for me since I live 2 1/2 hours away.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, April 26, 2014
Thank you so much for your review. We are glad that you found our staff so helpful and are happy to have been able to return your item. We will be waiting with a warm cookie for your next arrival!
Thanks again!
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Grand Prairie, Texas
Top Contributor
83 reviews 83 reviews
28 hotel reviews
Reviews in 50 cities Reviews in 50 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 10, 2014

The hotel was nice. We arrived after midnight and the staff was extremely friendly and welcoming. Room was fine. The biggest complaint is housekeeping banged on the door at 8 am and woke up my son. HK should never arrive that early and make so much noise.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, April 11, 2014
Thank you for your review. We are glad that you found our midnight staff so friendly. We will address the concerns with our housekeeping staff. We hope to see you again in the future!
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennesaw, United States
1 review
3 of 5 stars Reviewed April 9, 2014

Front desk staff attentive and helpful. The room was sufficient. I was in 501, so was near the elevator which I could hear. Also, because it was quite windy the day of my stay, the wind moaned through the A/C unit. No complimentary breakfast which was the biggest downside. I actually went next door to the Hampton the 2nd night of my stay; smaller room, but breakfast and a little evening reception, as well.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, April 11, 2014
Thank you so much for taking the time to review our property. We are glad that our front desk was friendly and attentive. We hope that you will return in the future. Also, keep in mind that we do have a great Bed and Breakfast package that includes our full breakfast. We believe it is an excellant value.
Thank you again.
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Fairview, United States
1 review
2 of 5 stars Reviewed April 8, 2014

On March 21st we were staying at the Hilton Doubletree outside of Pittsburgh PA by the airport for sister/sister in-laws wedding for the weekend as we traveled in from out of town. We have 4 kids 5 years and younger of which the 5 and 2 year would be part of the wedding ceremony and my wife in the Bridal party. We purchased the presidential sweet (over 300 per night) to accomadate the sleeping patterns of our children. At 1 am on the first evening there was a fire in the boiler room. I had to bring my twin babies, 2 year old, and 5 year old to the parking lot from the 6th floor by myself (my wife was at her sister's house). In the parking lot we stayed for over 1 hour in the cold until we were let back inside. Needless to say it was difficult to get all the kids back to sleep and were scared the next night about a fire. For the room being the presedential sweet it appeared not rented frequently as it was dusty and dirty. Each day we asked for more towels and were not delivered promptly as we did not have enough and had to share as we could not wait to keep the kids in their routine. Based on these issues, as we went to check out we were not offered anything for the inconvienance or dirty room. We asked if guest were provided any room comps and they said if they ask we were giving 50% off the first night. I feel given the issues and room conditions and service we should have either been given the whole night free or a free future stay as that room would not have been rented otherwise this time a year at an airport bording hotel. We have stayed at Ritz Carlton and have had friends who had minor issues and they were reimbursed for the whole stay for things we would never complain about. We just thought the Hilton had a better take on customer satisfaction.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, April 9, 2014
We are so sorry for all of issues you and your family experienced during your time with us. We will be reaching out to you directly to further discuss this situation with you.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grande Prairie
2 reviews
3 of 5 stars Reviewed April 8, 2014

Filthy main bathroom tub and jets, under furniture was filthy also as when we pulled out the sofa bed....surprise! Looks like they vacuumed only where one can see. Good thing I did not have small children. the restaurant had excellent food and service

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, April 11, 2014
Thank you for your review. We are glad that you enjoyed our restaurant. We also appreciate the feedback regarding your room and will address the concerns with our housekeeping staff. We hope you will return with us again in the future.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton, United States
1 review
2 of 5 stars Reviewed April 7, 2014

My room was very out dated and the tub in the bathroom was chipped and looked very tore up. Was not pleased with the overall room experience. I will look at other properties before booking here next time, this was a business trip and I was not thrilled.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcarl, Manager at DoubleTree by Hilton Hotel Pittsburgh Airport, responded to this review, April 9, 2014
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our property. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Pittsburgh Airport

Address: 8402 University Blvd, Moon Township, PA 15108
Phone Number:
Location: United States > Pennsylvania > Moon Township
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 7 Hotels in Moon Township
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Pittsburgh Airport 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
The Doubletree Hotel Pittsburgh Airport is the airport corridor's premier full-service conference center hotel located only six miles from the Pittsburgh International Airport in Moon Township, Pennsylvania. Whether traveling for business or leisure, you will find all hotel amenities to suit your needs. Complimentary wireless, 24 hour fitness center, and full service restaurant are just a few of many that we offer. ... more   less 
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Also Known As:
Doubletree Pittsburgh Airport
Doubletree Moon Township
Moon Township Doubletree

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