We rented a cottage for the 7 members of my a family, and rented a golf cart during our stay as well. Our stay was for 4 nights, and this was our first visit to the park. I did do a great deal of intranet research on the campground prior to the trip, and found no significant complaints to hinder a reservation. We arrived at 2:45 to the Mill Run facility, and were told that our cabin “was not even cleaned yet” and that we needed to drive down to the pool area and wait. (It was to be ready by 3)Fortunately, the cabin was cleaned by 3:15. We were given our golf cart (one of 3 that we had, the first “had been acting up a lot” before we received it, the second had no headlights). With regard to the cabin, the web site shows the floor plan as having some sort of bench seating in the living space, which we did not have. Also, the floor plan shows 3 TV’s. We had one. The cabin also had some sort of fly and cockroach problem, which was not aggravated by our supplies as we kept everything in the refrigerator or covered. The thought of using the dishes and silverware and pots and pans was revolting, so we did not use anything there. Now I understand that this is a cabin at a camp, and flies are bound to be everywhere, but when we went and purchased a 4 pack of fly strips, the amount of flies reduced dramatically. I guess it would be too much to ask that the campground would automatically provide this, since we were paying $185 per night. There was a great amount of disorganization as when we would arrive at many activities, a staff member would often not show for 10-15 minutes after the activity was going to start. On our last night at the park, my family wanted to ride one of the scheduled rides, as we had not done so yet. We were turned away, as they would only take two groups. This is after we waited in line for over 40 minutes. Our children wanted to participate in one of the water activities, and we were told to speak to pool personnel. A staff member at the pool sent us up to the main office, and the staff at the main office said we needed to speak with the pool personnel. Not a great deal of organization going on. Other families who wanted to use the activity finally just gave up. Not very smart for the park, as they lost money on this. We ate once at the restaurant. The food was decent, the service was horrible. There were 7 of us, ordering things like hot dogs and hamburgers, and it took 40 minutes for our food to arrive. The waitress kept coming over to the table, several times, asking us to reiterate our order, she seemed unsure as to what to do. All this pales in comparison, however, to two main issues. On the intranet, this facility is listed as having 2 pools. One of the pools was to be close to our cabin. When we get to the camp, however, we find out that the pool is still being built. Advertising a facility that does not yet exist is very fraudulent. The entire time we were at the park, the pool was not heated.(It had been chilly and rainy for days prior, so the pool was COLD!) Using the swimming POOLS was to be our main activity. We were told by several staff members and many irate campers that often the pool is not heated until the weekends. We complained, but we were told it was up to the manager, and that the manager was “not available“. As I spoke to other campers, I realized that we were not the only people angry at the way this campground is run. I spoke to a great number of campers who were here their first times as well, and who indicated that they would not return. I complained to the corporate office, and my complaint was forwarded to the general manager at the campground. The replies I received are incredible. Basically, she insinuated many times that I was telling untruths, that what I was alleging was not correct. She even went out of her way to cover her tracks and concoct a fabricated story. We were lead to believe that we are the only ones to ever complain, or have any issue with the campground. Of course, she could not address the main issues, that the floor plan of their cabins, and the advertisement of two pools was wrong. She also went into great detail about their activity schedule, and how it's provided to each camper...basically inferring we have some sort of reading deficiencies and also don't understand schedules. The workers, with few exceptions, seem unhappy and overworked. They also don't seem to like children, they show no interest in kids, they just seem miserable working there.The laundry facility is in this tiny, narrow room. I got the heads up on which dryers to use, that actually heat and dry. (Some did not) And I kid you not, there were magazines in the laundry room from the 80's. Which is probably the last time the room was updated. All in all, when we realized what we paid out for the pricey cabin, the golf cart rental, and all the extras that the kids wanted to do that were not included, we shelled out quite a bit of money in 4 days. (Over $1000 just for the cabin and golf cart!!!) I wish we had never come to this place, it was truly the worst vacation we have ever taken. This is my first post on here, but I will write some others soon, all very positive! I have used this site to plan many vacations, unfortunately I did not know what nightmare I was taking my family to in this circumstance!
- Also Known As:
- Yogi Bear`s Jellystone Park Hotel Mill Run