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“Outstanding Customer Service” 5 of 5 stars
Review of Hampton Inn & Suites Grove City

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Hampton Inn & Suites Grove City
2.5 of 5 Hotel   |   4 Holiday Blvd., Mercer, PA 16137   |  
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Ranked #1 of 5 Hotels in Mercer
Toronto, Canada
1 review
“Outstanding Customer Service”
5 of 5 stars Reviewed July 3, 2013

We had the opportunity to stay at the Hampton Inn at 4 Hoilday Blvd. Mercer PA on our way back from Florida to Toronto ONTARIO. I had injured my knee the previous day and when we walked in, I was in a lot of pain. I would like to draw attention to the general Manager Cindy Mittaga who went beyond the call of duty to help me on the evening of May 13th, 2013. At first there did not appear to be any rooms available, which, in the state that I was in brought me to tears. Cindy was called in and upon seeing me, she not only found me a room but even brought a rolling chair and literally rolled me to my room. After making sure that my husband ( who was recovering from major surgery) and I, were settled in, she then went out and returned with supper for us. Needless to say, we are forever grateful for the wonderful customer service provided by Cindy. We will definitely make Hampton Inn a regular stop on our way to and from Florida during our subsequent trips.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmittiga, General Manager at Hampton Inn & Suites Grove City, responded to this review, September 22, 2013
Thank you for sharing your pleasant experience at our hotel, we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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404 reviews from our community

Traveler rating
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    27
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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Plainfield, United States
1 review
5 of 5 stars Reviewed July 2, 2013

From the minute we stepped in and smelled the freshy popped popcorn and went up to our super clean, LARGE room, we were satisfied customers. WILL be back!! Cheers to the breakfast staff! Great work! Great Hotel! WONDERFUL visit!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia0531, General Manager at Hampton Inn & Suites Grove City, responded to this review, July 25, 2013
Thank you for sharing your wonderful experience on trip advisor, we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 1, 2013

We stopped at the Hampton Inn, Grove City, for an over night stay, on our way home from Cape Cod. It was so nice to ge there and know the kids could swim and work off some pent up, long car ride, energy. The service was great, the room was very nice and the pool, while small, was indoors, clean and well stocked with towels. While we have not time for the fitness room, it was quite nice. The breakfast buffet (FREE) was wonderful and filling! So many choices, even for picky eaters.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia0531, General Manager at Hampton Inn & Suites Grove City, responded to this review, July 23, 2013
Thank you for taking the time to share your experience on trip advisor! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
4 of 5 stars Reviewed June 24, 2013

The room and stay was very good with one exception. The room smelled of stale smoke. Not sure if it was a smoking room previously, but for a non-smoker, this was a bit of a negative. There were other rooms on the floor that had the "non-smoking" symbol on the room door placard, but the room I stayed in did not. Again, with the exception of this concern, the stay was good.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia0531, General Manager at Hampton Inn & Suites Grove City, responded to this review, July 11, 2013
Thank you for sharing your experience at our Hampton!!! We appreciate that you took the time to share your concern and have addressed this issue. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 21, 2013

We stayed here on a trip home from South Carolina. The hotel is very clean, good sized rooms and a great breakfast. Helpful staff. This chain has become our "go to" on the road , as the quality has been consistent . If you need a shopping fix the Grove City Outlet mall is 5 minutes away.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmittiga, General Manager at Hampton Inn & Suites Grove City, responded to this review, June 23, 2013
We are so glad you chose the Hampton Brand on your travels and stopped to stay with us! Please come back soon!
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Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 19, 2013 via mobile

For anyone going shopping this hotel is perfect location. Rooms were clean and comfortable. There is free coffee and tea all day and night in the lobby as well as free wifi and parking.
Breakfast was ok, but more than enough for me.
Highly recommended!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmittiga, General Manager at Hampton Inn & Suites Grove City, responded to this review, June 23, 2013
Thank you for taking the time to share your experience at our Hampton! We are glad you enjoyed our clean rooms and hospitable staff! Please come see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2013 via mobile

Great Stay!!! Stayed here for the weekend to Suprise my Grandmother on her 90th Birthday. The staff was very friendly. Expically Lori, she chatted with us durning check in and after the party and made us feel at home. The Rooms are great. The fridge and Mircowave come in handy. The Beds are Super Firm. Which is fine for most people. I myself am not used to a bed I can Bounce a Quater off of and have it go thru the Ceiling! But like I said, that's just me. But overall our stay was great!! We will comeback and stay again if we come back down to do some Shopping at the Outlets.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmittiga, General Manager at Hampton Inn & Suites Grove City, responded to this review, June 23, 2013
We can't wait to see you on your return visit to our property, so glad you enjoyed our friendly staff!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Grove City

Address: 4 Holiday Blvd., Mercer, PA 16137
Phone Number:
Location: United States > Pennsylvania > Mercer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Mercer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Grove City 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
The Hampton Inn & Suites® hotel in Grove City, PA serves a community you'll love getting to know. From the many shopping opportunities ranging from handmade crafts to huge discount outlets, to our beautiful parks and golf courses (more than 25!), you'll be enchanted by the diversity of things to do in town. Just seven miles from our hotel in Grove City, you'll find the Volant-Amish Country, where rolling hills and charming stores recall a simpler time. The 150-acre campus of Grove City College graces the town with a special energy. Lastly, when you want to visit the tenth largest lake in the world or are looking for the excitement of the big city, we're less than an hour's drive to Lake Erie or Pittsburgh. So come visit the Hampton Inn & Suites hotel in Grove City, and you'll soon fall in love with our town, a place where people blossom and flourish. ... more   less 
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Also Known As:
Hampton Inn And Suites Grove City
Hampton Inn & Suites Grove City Hotel Mercer
Hampton Inn Grove City
Hampton Inn Mercer
Mercer Hampton Inn

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