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“Clean comfortable sleep” 3 of 5 stars
Review of Holiday Inn Express Grove City-Prime Outlet Mall

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Holiday Inn Express Grove City-Prime Outlet Mall
2.5 of 5 Hotel   |   21 Holiday Boulevard, Mercer, PA 16137   |  
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Ranked #2 of 5 Hotels in Mercer
Canada
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
“Clean comfortable sleep”
3 of 5 stars Reviewed October 2, 2013

Conveniently located minutes from premium outlet mall, average cost. Super comfortable clean room, big thanks to house keeping staff for maintaining the rooms. Hotel is located a fair distance from the main road thus expect quite night sleep, ample parking. Did not enjoy Free breakfast not enough selection eggs are not fresh but reconstituted. Had to clean my own table as no one available and staff too busy having personal . Did not use hotel amenities cannot comment

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review, October 18, 2013
Dear Here4aGoodtime,

Thank you for your feedback. It is lovely to hear the compliments regarding your room accommodation. However, we regret letting you down with regards to the breakfast service. We are working hard to ensure that our breakfast service meets our guests expectations and value your feedback.

Thank you for staying with us and we hope that we can better serve you next time.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    67
    74
    33
    6
    3
See reviews for
73
39
8
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Poole
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 1, 2013

This was a pleasant stay. Laundry facilities at a reasonable cost (cheaper on the second floor). We received money off vouchers for the outlet village and also 10% off at the local restaurant. A good place to stay as half way between Toronto and Washington DC. The pool was clean and lifeguarded with a jacuzzi.

Plenty of space and back from the main road so it was quiet.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonds, Washington
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 26, 2013

I made a reservation for 4 nights then needed to change one of the dates, still staying 4 nights. Holiday Inn charged me for an extra night just to make the change..$140.00. This is BAD BUSINESS. I am stuck or I would change hotels.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review, October 12, 2013
Dear Amanda G,

Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, Ohio
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 20, 2013

This hotel was very nice, very clean. 24 hour popcorn, coffee and water with lemon. The staff was friendly and helpful. Breakfast was usual Holiday Inn fare, but such a variety you can always find something you like. The near outlet shopping was busy, but also clean. The only problem I can come up with was the price for a Thursday overnight stay. It was a bit pricey. We were going to Pittsburgh (about an hour away) to see a Pirates game.....and granted, it was cheaper than any downtown Pittsburgh hotel, but still a little high in my opinion. Besides the outlet shopping, I'm not sure what else there is to do in the area.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansdale, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 14, 2013

On a whole, the room and hotel met my expectations for the price. I stayed here to visit a child who is at Westminster College. I would stay here again. The front desk staff were very helpful and courteous. The breakfast was good and the area clean. My room was clean. This is a nice hotel for the area and price. Rooms had microwave and frig. For a Holiday Inn Express, I think it is a nice place to stay. It is not going to be the Ritz or a 5 star hotel. Would recommend to Westminster families.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 7, 2013

Avoid first floor room if possible,every foot step above you heard,as well as every toilet flush,our room clean,bit musty smelling when first walked in cleared up once a/c on.
continental breakfast ok,lacking fruit

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review, September 24, 2013
Dear kramthims,

Thank you for taking the time to write us a review regarding your recent stay. Please accept my apologies if the room you were given was a disappointment. We will use your comments to improve our efforts.

While we understand that your visit was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 4, 2013

Stayed here with my wife and 2 kids (6 and 9) for one night. It is very clean. Pricey however for an inn ($200/night). I booked one week we stayed there (August 26). If booked earlier, the rate is probably better.

Shower was awesome. Water pressure is amazing.

Continental breakfast was very good. Pop corn and hot chocolate available in the lobby 24/7. Lemon water in the lobby as well.

Swimming in the pool after a day of shopping was very relaxing. There is a hot tub too. The kids loved the swimming pool.

The Inn is located 30 seconds drive from the outlet mall, so can't beat the location.

Staff are friendly. Overall, I would go back there again.

Room Tip: 2nd and 3rd floor are good. Ground floor rooms might not be as quiet as they are by the gym/swimming...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Grove City-Prime Outlet Mall

Address: 21 Holiday Boulevard, Mercer, PA 16137
Phone Number:
Location: United States > Pennsylvania > Mercer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Mercer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Grove City-Prime Outlet Mall 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
After shopping all day at Grove City Prime Outlet Mall, the Holiday Inn Express Mercer/Grove City, PA you can Stay Smart where you will enjoy our deluxe continental breakfast before you explore the Amish countryside and shop in the quaint town of Volant. The Holiday Inn Express Mercer/Grove City is a central location of 4 nationally recognized colleges and universities. Whether you are dropping your kids off at Slippery Rock University, attending graduation at Grove City College, homecoming at Thiel or a cultural event at Westminster College, you will find the drive to any of these fine schools convenient. Our location with access to Interstate 79 and Interstate 80 makes us the perfect place for corporate travelers and meeting. General Electric, George Howe, Alcoa and Minteq plants are all close by. Our meeting rooms can accommodate up to 30 people and have wireless Internet access. The hotel consists of 74 guest rooms including 18 suites. Other amenities at the hotel include and indoor pool, whirlpool, sauna, fitness center, game room, outside patio, guest laundry facilities, and business center. Our hotel is proud to participate in the Project Planet where you can make a significant difference in our environment. We are near 3 state parks Moraine, Maurice Goddard and Pymantuning for fishing, boating. ... more   less 
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Also Known As:
Holiday Inn Express Grove City-Prime Outlet Mall Hotel Mercer
Holiday Inn Express Mercer
Holiday Inn Mercer
Mercer Holiday Inn
Holiday Inn Express Grove City Pa

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