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“A nice place to stay at.” 5 of 5 stars
Review of Holiday Inn Express Grove City-Prime Outlet Mall

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Holiday Inn Express Grove City-Prime Outlet Mall
2.5 of 5 Hotel   |   21 Holiday Boulevard, Mercer, PA 16137   |  
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Ranked #2 of 5 hotels in Mercer
Toronto, Ontario Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“A nice place to stay at.”
5 of 5 stars Reviewed September 4, 2013 via mobile

The service was great. The ladies at the front desk were friendly and helpful.
The rooms were pretty big and clean.
The price to stay here can be a little high, but overall this is a good place to stay at.
One other small issue, the breakfast provided could be a little better. Not as much choice as I would have liked, but not bad at the same time. I've had worse at other hotels for sure.
I would have no problem stopping here again in the future.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Toronto
Top Contributor
110 reviews 110 reviews
110 hotel reviews
Reviews in 82 cities Reviews in 82 cities
325 helpful votes 325 helpful votes
3 of 5 stars Reviewed September 3, 2013

We too stayed for a night for some back to school shopping in Grove City. The exterior of this hotel is very well kept and inviting. the inside however is a little run down.

Our room was OK, but I found the air conditioner to be quite loud. Also, the televison had limited channels and most were rather "snowy". Also, while the room seemed clean enough, the bathroom floor seemed old with mold along the edge of the tub and some cracked tiles.

The pool looked really small and quite cloudy, but we did not use it. Breakfast was a bit dissapointing with powdered eggs, no meat option, and only bananas for fruit.

All in all, an OK place, but just OK. It is convienient to the outlets however.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review, September 17, 2013
Dear ToSquareBob1,

Thank you for your recent stay with us and reviewing our property. I am pleased you liked the location and it's proximity to the outlets. We are sincerely sorry for the issues you had with the AC unit in the room as well as the breakfast options. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.


Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 30, 2013

We were in Grove city Outlet Mall for back to school shopping. This was the first time we stayed in a Holiday Inn Express hotel. It is a nice and clean place to stay. Room was clean and fresh. Breakfast was good and staff was friendly. No complaints. Highly recommended.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 29, 2013

The staff was friendly but I do think they should train their cleaning staff. Beautiful rooms that are becoming run down quickly. Our mirror in the bathroom was full of spots and you could tell it hadn't been cleaned in a while. Mold on the ceiling. I was disappointed. I expect more from a Holiday Inn Express. Very close to the Prime Outlets though. I would think twice about booking this location again.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review, September 14, 2013
Dear konyigang,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding cleanliness. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
308 reviews 308 reviews
54 hotel reviews
Reviews in 77 cities Reviews in 77 cities
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed August 27, 2013

Often stay at this brand ... usually very good results.

Same again.

Great room, great sleep. Easy access. Near the outlets.

Challenge finding a good spot for dinner, though, within walking distance. They gave us coupons for a discount at the Elephant and Castle Pub. We like to walk, especially if we want to have a drink with dinner. Well, walking (not the Holiday Inn's fault ...) was a real challenge. No sidewalks. Couldn't even drop down to parking lots to walk along because of overgrown brush between parking lots. Kinda scary at one point.

Then got to the complicated intersection where the resto is ... and the "Walk" signals didn't work on the traffic lights ... so we finally looked carefully and ignored them.

Back to the Holiday Inn ... had a king with a whirlpool in suite to so didn't try the indoor pool and hot tub.

Breakfast was fine ... but there was NO PANCAKE MACHINE! We love those things!

If going to Grove City again, we'd go back!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, Ohio
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 22, 2013

Stayed here for move in time for Slippery Rock Univ. They are very friendly at the front desk and at the free breakfast. The hotel was clean. We would stay here again. This is very convenient to the outlet mall, also.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coudersport, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 18, 2013 via mobile

We chose this hotel for proximity to Prime Outlets in Grove City. Two minute drive. Tracy and Paula at the desk were very accomodating with two rooms beside each other. They printed menus and recommended dining which was very helpful. The King Jacuzzi room was clean and comfortable. The hotel appears newly remodeled in some aspects just the floor in the bathroom seemed dated but the vanity and shower appeared like new wasnt really a factor. The pool and spa was nice. Breakfast was good went down about 9:30 on Sunday not too crowded ate yogurt eggs toast and couldnt say no to the hot sticky buns with coffee. Oh and the popcorn and lemon water was available all the time. We stayed on the third floor to the left of the elevator so there was a little noise traffic but not such a big deal. Overall good clean and friendly the best location for shopping!



  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Grove City-Prime Outlet Mall

Also Known As:
Holiday Inn Express Grove City-Prime Outlet Mall Hotel Mercer
Holiday Inn Express Grove City-Prime Outlet Mall Hotel
Holiday Inn Express Mercer
Holiday Inn Mercer
Mercer Holiday Inn
Holiday Inn Express Grove City Pa
Address: 21 Holiday Boulevard, Mercer, PA 16137
Phone Number:
Location: United States > Pennsylvania > Mercer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Mercer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Grove City-Prime Outlet Mall 2.5*
Official Description (provided by the hotel):
After shopping all day at Grove City Prime Outlet Mall, the Holiday Inn Express Mercer/Grove City, PA you can Stay Smart where you will enjoy our deluxe continental breakfast before you explore the Amish countryside and shop in the quaint town of Volant. The Holiday Inn Express Mercer/Grove City is a central location of 4 nationally recognized colleges and universities. Whether you are dropping your kids off at Slippery Rock University, attending graduation at Grove City College, homecoming at Thiel or a cultural event at Westminster College, you will find the drive to any of these fine schools convenient. Our location with access to Interstate 79 and Interstate 80 makes us the perfect place for corporate travelers and meeting. General Electric, George Howe, Alcoa and Minteq plants are all close by. Our meeting rooms can accommodate up to 30 people and have wireless Internet access. The hotel consists of 74 guest rooms including 18 suites. Other amenities at the hotel include and indoor pool, whirlpool, sauna, fitness center, game room, outside patio, guest laundry facilities, and business center. Our hotel is proud to participate in the Project Planet where you can make a significant difference in our environment. We are near 3 state parks Moraine, Maurice Goddard and Pymantuning for fishing, boating. ... more   less 
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