I knew I would be a late arrival (9pm) & advised them ahead of time. After being on the road since 6am driving 4 hours for an all day business meeting, I arrived about 8:45pm to find they had given me an upgrade to a King Suite with a hot tub, which was so relaxing after a long day. Paula at the front desk was wonderful. The room was very clean & the bed was extremely comfortable. I really like the choice of either hard or soft pillows. Check-out was hassle-free. Will definitely stay there again when in the area.