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“Great rooms, good expereince” 5 of 5 stars
Review of Holiday Inn Express & Suites - Harrisburg West

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Holiday Inn Express & Suites - Harrisburg West
2.5 of 5 Hotel   |   2055 Technology Parkway, Mechanicsburg, PA 17050 (Formerly Comfort Suites Mechanicsburg)   |  
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Ranked #4 of 13 Hotels in Mechanicsburg
Pittsburgh
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
“Great rooms, good expereince”
5 of 5 stars Reviewed October 18, 2013

Very good location, the property seems very new.

Most impressed with the rooms, large, clean, and very comfortable.

The breakfast is the standard Holiday Inn Express fare, always good.

Staff was friendly and helpful, took care of my questions right away.

Would stay here again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, October 27, 2013
Dear Guest,

Thank you for a great and quick summary of our hotel. We work to provide an excellent stay on all occasions and your review sums that up so nicely. We appreciate the five start rating as well. The Autumn is a great time to enjoy all that the Harrisburg - Hershey area has to offer, so until the road steers you in our direction, take care and safe travels.
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134 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Cincinnati, Ohio
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 2, 2013

I cannot think of a single time that I have been let down by a Holiday Inn Express. This was no exception. Another hotel in Harrisburg misplaced my reservations, but the HIX helped me out. Staff was incredibly friendly and helpful. First room I checked into had problem with the TV. Manager himself came up to try to fix. Moved me to another room when he couldn't. Great attention to service! Called down to front desk to ask about delivery food? 2 minutes later, the staff person walked several menus up to my room. Room was spotless and very comfortable. Pool was very nice (if small). It was a little far from downtown Harrisburg, but nothing overly onerous. Breakfast was very solid, and the staff was right there making certain that everything was available. If I return to this area, I will stay here again without hesitation. Great experience - great hotel!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, October 27, 2013
Dear Guest,

Thank you for a terrific review of our hotel. Holiday Inn insists on high standards at all of our properties and we are all too glad to provide them here in the greater Harrisburg market. Was sorry to hear that you did encounter a mechanical difficulty, but as you noted our staff is very responsive. Look forward to serving you on your next visit to the area, when we will be working to earn a five star rating from you. Best regards and thank you for being our guest.
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Bridgeport, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2013

In a great location, quiet yet just a short ride to Hershey Park. It's a lovely hotel with modern amenities. The property overall was very clean and well maintained. The rooms are nicely decorated and very comfortable and quite. The staff was very friendly and the complimentary breakfast was great!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, October 27, 2013
Dear Guest,

Thank you for the wonderful review of our hotel. We are indeed, just a short drive to Hershey, PA and all its wonderful attractions. What could be better than Hershey chocolate as the Autumn leaves hint of cooler weather and maybe a flurry of snow. There is so much to do and see here, we have activities year round. We look forward to serving you on your next trip to the greater Harrisburg - Hershey area. Until then, have a safe and happy Autumn.
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Emmaus, Pennsylvania
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 18, 2013 via mobile

My family and I stayed here during a trip to the Hershey/Gettysburg area. The room was very spacious and clean. I called up prior to arrival to request a crib and it was waiting in the room when we arrived. Breakfast was good, only thing I would change is I saw no hot water for tea any of the days. Nice pool, heated.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, October 27, 2013
Dear Guest,

Thank you for a wonderful five star review of your stay with us. Our staff strives for excellence in all that we do and I'm glad to see that we succeeded in making a great experience for you on your visit to the greater Harrisburg area. If there is something on our buffet that is missing, please ask our friendly breakfast supervisor for assistance. She will be glad to help in any way that she can. Until the next time the road brings you our way, best regards.
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Richmond, Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2013

Stayed here for a long weekend trip to visit Hershey Park and Gettysburg. It was in a perfect location for both attractions with Hershey Park being an easy 20 minute drive and Gettysburg being a 45 minute drive. The hotel was very clean, staff were very friendly and efficient. When we walked into the room, everyone was like "wow this is such a nice room!" The beds were comfortable and the rooms were spacious for 4 adults (had a room with 2 double beds). I also found the rooms incredibly quiet, which I was not expecting because we had the room right near the elevator. I never heard any other guests. The one and only downside I found to the rooms were that the only window coverings were a sheer curtain with some drapes that did not close. I like to sleep in the dark, so this was a problem. We fixed it with a hair clip and one of the dark blankets that are at the ends of the beds. After that it was suitable for sleeping. They did have breakfast every morning, and although I never went down to look at the selection, the food that was brought back up to me by family members wasn't half bad. Overall, I would recommend this location and would stay here again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, October 27, 2013
Dear Guest,

Thank you for your five star review of our hotel. We appreciate your taking time to provide us with this feedback. Please be aware that our windows do have a secondary black out drape that is often left hidden behind the decorative panel. Our property is well lit in the public areas and parking lots, but it is surely understandable that you do not want bright lights where you are sleeping. Do take time to visit our large, hot breakfast buffet. There are so many wonderful selections, you will be amazed.
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Salem, VA
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 13, 2013

We were here for only one night on the way to CT. You cannot park near the door - even handicapped parking is away from the door. We checked in then went to dinner. It started raining while we were gone and was dark as well. When we came back, I dropped my passenger at the door then went to park the car. There were no lights in the parking lot, and with the rain and the darkness, I was almost hit by a car as it came out of the lot. Also, we did not receive the requested wake-up call. The room was nice and clean, though. Just consider these other incidents when booking.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, August 29, 2013
Dear LAO602,

Thank you for providing us with a very considerate review and thank you for staying with us. It is great to hear that you enjoyed your room and the majority of features provided. However, I would like to apologize for the overall dissatisfaction you had experienced because of our parking area. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
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Saint Pete Beach, Florida
Top Contributor
132 reviews 132 reviews
35 hotel reviews
Reviews in 56 cities Reviews in 56 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 9, 2013

Always great service when I travel here for business. The bar is awesome and the restaurant was also good. Many restaurants within walking distance. Great location. Clean rooms. Friendly service. Will stay here again.

Room Tip: If you don't like music, ask for a room away from the bar. It does get crowded and loud.
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, October 27, 2013
Dear Guest,

Glad to read that you had a wonderful stay here. It is always nice to pass these reviews on to our hard working staff. There are a tremendous number of wonderful dining experiences to be enjoyed within a few miles of our hotel. Please request our Restaurant Guide on your next visit. It is complimentary and highlights those eateries that our are favorites.
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Additional Information about Holiday Inn Express & Suites - Harrisburg West

Address: 2055 Technology Parkway, Mechanicsburg, PA 17050 (Formerly Comfort Suites Mechanicsburg)
Phone Number:
Location: United States > Pennsylvania > Mechanicsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Mechanicsburg
#4 Family Hotel in Mechanicsburg
#4 Business Hotel in Mechanicsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites - Harrisburg West 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites - Harrisburg West
Holiday Inn Express & Suites - Harrisburg West Hotel Mechanicsburg

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