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“Okay but needs improvement” 3 of 5 stars
Review of Holiday Inn Express & Suites - Harrisburg West

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Holiday Inn Express & Suites - Harrisburg West
2.5 of 5 Hotel   |   2055 Technology Parkway, Mechanicsburg, PA 17050 (Formerly Comfort Suites Mechanicsburg)   |  
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Ranked #4 of 13 Hotels in Mechanicsburg
Salem, VA
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
“Okay but needs improvement”
3 of 5 stars Reviewed August 13, 2013

We were here for only one night on the way to CT. You cannot park near the door - even handicapped parking is away from the door. We checked in then went to dinner. It started raining while we were gone and was dark as well. When we came back, I dropped my passenger at the door then went to park the car. There were no lights in the parking lot, and with the rain and the darkness, I was almost hit by a car as it came out of the lot. Also, we did not receive the requested wake-up call. The room was nice and clean, though. Just consider these other incidents when booking.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, August 29, 2013
Dear LAO602,

Thank you for providing us with a very considerate review and thank you for staying with us. It is great to hear that you enjoyed your room and the majority of features provided. However, I would like to apologize for the overall dissatisfaction you had experienced because of our parking area. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
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134 reviews from our community

Traveler rating
    68
    46
    15
    3
    2
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Saint Pete Beach, Florida
Top Contributor
132 reviews 132 reviews
35 hotel reviews
Reviews in 56 cities Reviews in 56 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 9, 2013

Always great service when I travel here for business. The bar is awesome and the restaurant was also good. Many restaurants within walking distance. Great location. Clean rooms. Friendly service. Will stay here again.

Room Tip: If you don't like music, ask for a room away from the bar. It does get crowded and loud.
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, October 27, 2013
Dear Guest,

Glad to read that you had a wonderful stay here. It is always nice to pass these reviews on to our hard working staff. There are a tremendous number of wonderful dining experiences to be enjoyed within a few miles of our hotel. Please request our Restaurant Guide on your next visit. It is complimentary and highlights those eateries that our are favorites.
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Fort Wayne, Indiana
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 26, 2013

Carlisle had one of their many shows at the fairgrounds, and I needed to be town for the week. Mechanicsburg is my overflow destination, but this was the first time I've been at this HIE. The hotel was great. It was spacious, comfortable, clean, and quiet. Everything I used worked well. I had a restful stay during my work week here. The staff was among the best in memory.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, October 27, 2013
Dear Guest,

Thank you for your wonderful review, especially of our staff. We genuinely do care that you have a great experience at our hotel and appreciate hearing that our efforts are paying off. We won't stop until we earn a five star rating from all of our guests, so let us know how we can make your next stay even better.
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Tuscaloosa, AL
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 16, 2013

We had a fairly negative experience during our stay here due to a few reasons. Reason number one for our dissatisfaction was that at booking we were told that there would be plenty of space in the room for our pack-n-play but that far from correct and I felt misled. We ended up having to put our pack-n-play (with our baby) inside the room closet due to the size of the room. The room suffered from a lack of space in general compared with the assorted other rooms we had on this vacation trip. In addition the beds were not very comfortable for any of the other three of us. The free breakfast was not up to the usual standards, it was very mediocre, which was disappointing. Plus the waffle maker was out of order during the several days we were here; that did not make our 9 yr son or us happy to say the least.
I did look into another room while it was being cleaned and we seemed to be missing part of a partition / wall that might have helped our room comfort situation. All in all not a reason was found with this HIE to make us want to return here except for the location and our housekeeper.
The housekeeper was great - so helpful and kind - and she did a wonderful job! Each and every morning upon seeing me she would come by and greet me / us in a cheerful manner. She always asked what she could do to make our stay better. This was very much appreciated and she is a real asset to this business.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, July 19, 2013
Dear Guest,

Thank you for the kind words about our housekeeping staff. Our staff's fine services have been commended many times here on TripAdvisor. I did note your concerns about the guest room's size. Our rooms would absolutely have space for a small crib, especially one small enough that it could fit it in the closet. I would recommend that a guest traveling with a large family may wish to utilize the area in front of the seating area for their baby's comfort rather than the closet area. We also offer very large, three room suites which do have uninterrupted space for larger families. Our breakfast offerings are designated by InterContinental Hotels and we offer all the many selections that the Holiday Inn brand requires throughout the Americas. One item we do not have is a waffle maker. We are not permitted to offer waffles in any of our hotels at this time. We hope you will consider one of our other room offerings for your future stays and Holiday Inn does have some other hotels in the area with more traditional standard room set ups. Happy Travels and thank you for your feedback.
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Mooresville, NC
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 8, 2013

Crashed here to break up a long road trip around July 4th. This place had everything I needed with good service to boot.

What I liked:
- Room was comfortable and large. I liked that I could put my kids to bed and stay up for a while with some degree of separation.
- Breakfast was provided. It was really nothing outstanding, but it served the purpose well. Several healthy choices and ample coffee is all we needed.
- Enclosed parking. This was a pleasant surprise, particularly since it was raining cats and dogs when I arrived. They had a nice (small) garage under the building with elevator service right to my floor.
- Room wasn't very expensive. Plus, I used one of those BankAmeriDeals and got 10% of what I paid back in my account. Not bad at all.

Happy travels!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, July 19, 2013
Dear Guest,

What a fantastic review !!!!! Thank you so very much. We strive for a great stay every time here at the Holiday Inn and Suites Harrisburg West. In addition to our oversized standard rooms, we also offer three increasingly larger suites. Even our smallest rooms offer two double beds, a sleeper sofa, coffee table and a desk area, plus a double closet and large, clean modern bathrooms. We appreciate hearing about your stay and hope you will say hello on your next visit to the area.
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New Jersey
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 8, 2013

Pro: Good location to Harrisburg, Gettysburg, Hershey, etc.. Staff was courteous. The rooms were clean and spacious. The King size bed was quite comfortable. Fairly good sized fridge and a microwave was available.

Cons: Breakfast was mediocre at best. The pull out couch was horrible for an adult to sleep on, a 50 lb. child fared slightly better. To their credit, they did offer a roll away bed. The indoor pool was a tremendous disappointment, as the water was opaque and size very small. Despite it being 90 degrees out, even the children did not want to go in it.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, July 19, 2013
Dear Guest,

Thank you for your review and appreciate you noting both the pros and cons of your recent stay. Our standard rooms do offer two full sized beds and a sofa bed. The sofa bed is designed as auxiliary sleeping space as this type of bedding does not have a box spring and does work best for one child or a single adult. Our swimming pool is treated with bromine rather than chlorine. This more advanced system is better for keeping the strong chlorine odor out of the lobby, off expensive bathing suits and out of sensitive eyes. Bromine combined with the pools coloring makes the pool water appear opaque. Please be assured the pool is tested by the an independent third party each week in compliance with PA law and we check it each day for safety. If anything concerns you during your stay, please bring it to our attention so that we can provide information to you to correct the problem. Hope you will try us again.
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Suffolk, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2013

I've had consistent good experiences with HIE and this was no different. Very friendly staff, excellent atmosphere and decor, clean and comfortable rooms. It was about a 10 minute drive to downtown Harrisburg, perfect for us.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Holiday Inn Express & Suites - Harrisburg West, responded to this review, July 19, 2013
Dear Guest,

What a great review !!!!! Your review is a great description of the many fine features we have here at this Holiday Inn Express and around the world. Thank you for being our guest. We hope you will enjoy the many benefits of InterContinental's Rewards program as you enjoy your travels to our hotel and around the world.
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Additional Information about Holiday Inn Express & Suites - Harrisburg West

Address: 2055 Technology Parkway, Mechanicsburg, PA 17050 (Formerly Comfort Suites Mechanicsburg)
Phone Number:
Location: United States > Pennsylvania > Mechanicsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Mechanicsburg
#4 Family Hotel in Mechanicsburg
#4 Business Hotel in Mechanicsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites - Harrisburg West 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites - Harrisburg West
Holiday Inn Express & Suites - Harrisburg West Hotel Mechanicsburg

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