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“Terrible customer service!!” 2 of 5 stars
Review of Holiday Inn Express & Suites - Harrisburg West

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Holiday Inn Express & Suites - Harrisburg West
2.5 of 5 Hotel   |   2055 Technology Parkway, Mechanicsburg, PA 17050 (Formerly Comfort Suites Mechanicsburg)   |  
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Ranked #5 of 13 Hotels in Mechanicsburg
Certificate of Excellence 2014
Waterford, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Terrible customer service!!”
2 of 5 stars Reviewed August 2, 2011

Two of my friends and I recently visited this hotel and got nothing but dirty looks from all the staff except for one front desk woman. The day we checked in the front desk woman gave us a hard time, and even had to swipe our card to make sure we had enough on it for our stay. As soon as we got to our room, we thought it looked very nice for the price we were paying, even with a coupon, until we realized the 3 dirty wash clothes left on our shower curtain and the one left on our tv stand. Not only that but one of the days we had left, with the tv off, and came back to it on a golf channel. None of us even watch golf and nothing was cleaned (trash wan't emptied, towels weren't taken). Overall if you're looking for friendliness this is not the place to stay.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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144 reviews from our community

Traveler rating
    71
    49
    19
    3
    2
See reviews for
53
30
10
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Pittsburgh, Pennsylvania
1 review
1 of 5 stars Reviewed July 25, 2011

I attempted to stay at this hotel. The lobby appeared clean and was quiet. I went into our room and was imediately bothered by several dark, black handprints on the walls. There were also handprints all over the headboards of the bed. I noticed that it looked like there wasn't a mattress cover on the bed, so I looked under the sheet. No mattress cover. No pillow covers either. I called the front desk to request a room change. The second room was almost as bad. Dirty smears covered the walls and a large greenish black stain was on the curtains. The rugs were FILTHY. I was actually shocked to hear that this is a new hotel. After seeing the state of the second room, I checked out. We didn't even stay.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
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Central PA
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 16, 2011

We recently stayed at this hotel for two nights while attending a conference at the Farm Show complex. The location was easy to find, though there weren't many restaurants nearby. The hotel seems fairly new. The rooms were very nice. Our room included a very comfy king size bed with a nice choice of firm or soft pillows that were labeled. We also had a pull-out sofa, microwave and mini-fridge. The breakfast each morning included hot items such as eggs and a meat as well as the traditional cold cereal, muffins and fruit. The rooms were very quiet. We found out later in our stay that there was a large group of high-schoolers staying in rooms around us, yet we never heard them. We will definitely look into staying here again for next year's conference.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield, New Jersey
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 17, 2011

I had been slightly nervous based on the mixed reviews so I reached out to the hotel property via their Facebook page and received some reassurance from one of the employees that everything was in order. They are in the finishing stages of a renovation/expansion but there was no evidence of a construction project (noise, smells, debris) so I think it is mostly done.

Our room was basic but spacious enough and had everything you would expect in an Express brand property. The breakfast was sufficient and everything was stocked and fresh. I saw no evidence of bugs or any of the other things other people complained about, and the few people we interacted with were friendly and professional.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Castalia, Ohio
1 review
1 of 5 stars Reviewed April 10, 2011

AKA holinday inn express
STAY AWAY_ POOR SERVICE_POOR MANAGEMENT BUGS
Rewards night Holiday Inn would not reimburse.Attempted to stay in 4 different rooms, DIRTY ROOMS-BUGS DEAD AND ALIVE. Wound up staying at nearby Spinghill Suites SPOTLESS ROOM.

  • Stayed March 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Lahaska, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2011

Overall very nice place to stay. Very low price for rooms, staff attentive to guesta and nice continental breakfast in the morning. Great place to stay just off the turnpike.

  • Stayed January 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach
Top Contributor
81 reviews 81 reviews
45 hotel reviews
Reviews in 47 cities Reviews in 47 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed December 6, 2010

This is a fairly new hotel. The hotel was very nice and the staff was very friendly. The rooms were large with a microwave and a mini fridge. The bathroom was rather small but fairly normal for a hotel. The room and bathroom appeared to be nice and clean. The room had a LCD TV, 26 inch I think. My only (minor) complaint here was no sleep mode on the remote. I liked the H/AC unit with a digital thermostat even though it was a tad noisy. The bed was comfy and the room was quiet. A little off the highway so no traffic noise and I didn't hear anybody in the other rooms or hallway. So far a 5 star rating. If I happen to see a bug in the room I figure things like that can happen. I killed the first stink bug I saw, then the next morning I saw two more. Since I was leaving that morning so I notified the front desk. She said they have been working with an exterminator to solve the problem but they keep coming back. I feel the hotel is trying to solve the problem an it isn't a cleanliness issue, but I can't do better than 3 stars with that being an issue. I put down that I would recommend to a friend, but I would explain the issue I had and hopefully they will solve the problem.

The indoor pool seemed nice, and the fitness room was a little larger than the normal hotel with maybe an extra treadmill or two. They have a parking garage but it appeared to be just for the handicapped. I parked outside. The breakfast a little above average for a free breakfast. Sausage, eggs, pastries, cereal, toast, fruit, and waffles. A second minor complaint was the orange juice seemed watered down. Maybe it was just an off-brand. But the breakfast room was a good size, plenty of tables, and clean.

I also used the high speed internet. It worked great.

  • Stayed December 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites - Harrisburg West

Address: 2055 Technology Parkway, Mechanicsburg, PA 17050 (Formerly Comfort Suites Mechanicsburg)
Phone Number:
Location: United States > Pennsylvania > Mechanicsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Mechanicsburg
#5 Family Hotel in Mechanicsburg
#7 Business Hotel in Mechanicsburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites - Harrisburg West 2.5*
Number of rooms: 103
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Also Known As:
Holiday Inn Express And Suites - Harrisburg West
Holiday Inn Express & Suites - Harrisburg West Hotel Mechanicsburg

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