We discovered this Hampton a few years ago when we first started visiting my nearby aunt. We love the way they accommodate our young family of two small children as well as my elderly mother in one spacious room without an extra charge. They even let my aunt come join us for breakfast for free! They serve a wonderful hot breakfast, the room is spacious and very comfortable, and the kids love the pool. No hotel I have ever stayed in rivals their hospitality. They have become our ''home away from home''. We have never had a problem there until this visit. When we got there we were told our room had been given away because of having to juggle other groups, and the accommodations we received in exchange were not quite equal to what we had signed up for. The next morning I explained to the manager that we come to the Hampton because we ''know what we're getting'', rather than staying at a cheaper place and finding unpleasant surprises upon our arrival. I told her we value their services and we know they value our business, and we want to stay there again in the future, but we need to be confident we will get the accommodations we have requested, especially because our needs are changing as my mother becomes more elderly and my children grow older. Not only was she very apologetic and understanding - she gave us the first night free! She also gave me her card so that I could contact her personally next time we book, to make sure there is not a problem next time. When she backed her apology with action, I knew I was at the right hotel, and it restored my confidence in booking there again in the future. It was the only glitch we have had in our 5 visits over 2 years, and they proved to me again that they run a first class operation. We're already looking forward to our next visit!
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- Also Known As:
- Hampton Inn Harrisburg West Hotel Mechanicsburg
- Hampton Inn Mechanicsburg
- Mechanicsburg Hampton Inn