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“A true land of love.” 4 of 5 stars
Review of Pocono Palace Resort

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Pocono Palace Resort
3.0 of 5 Resort   |   Rt 209, Marshalls Creek, PA 18335   |  
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HUGE WINTER SAVINGS!
Ranked #1 of 2 Hotels in Marshalls Creek
1 review
1 helpful vote 1 helpful vote
“A true land of love.”
4 of 5 stars Reviewed April 14, 2014 via mobile

My husband and I stayed here over this past weekend (April 11 - April13). We came down for our 2 year anniversary since last year for our first we couldn't do much since I was pregnant with our son. Reading all of the mixed reviews in regards to the rooms and food really had us guessing. Once we began pulling down the driveway... It felt like we were going camping...then you pull up to this gorgeous building and every staff member we encountered Friday night was amazing! We drove to our room in the champainge towers - the outside is 500% deceiving !!! Once we opened the door it was absolutely beautiful!!!! So clean and romantic from the second you get there . the food was absolutely amazing - the night club/bar/comedy club was awesome. Honestly each day was better than the next. After having a baby you seem to forget about eachother and like I told my husband even those 2 days away - it really makes you fall in love all over again!!! Thank you for giving us such an amazing stay and such great entertainment! This anniversary was absolutely perfect!!! We can't wait to come back one day !!!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Pocono Palace Resort, responded to this review, April 16, 2014
Happy 2 year anniversary! We love your review. The headline says it all. Thank you so much. This is exactly why we do what we do. We can't wait to welcome you back!
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889 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
  • English first
  • Any
English first
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2014 via mobile

my wife and I stayed April 9th to the 12th at the fantasy Apple room it was an excellent room three floors the indoor poor was wonderful. Every morning we took a swim in the pool before we started the day. The private sauna in our site was very relaxing .The view of the lake from the balcony in the morning were awesome. The staff was courteous,professional and helpful. Our dining experience was delightful. MY wife and I are looking forward to returning.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don S, Manager at Pocono Palace Resort, responded to this review, April 15, 2014
Thanks, LaRoy M! See you next time.
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Allentown, Pennsylvania
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed April 13, 2014

We have been going to Pocono Palace for 6 years now and I'm sorry to say, but it keeps getting worse. We stayed in the Fantasy Apple, which we love, however, the room was very dirty. The AC made a HORRIBLE noise, as did the ceiling fan. The pool had a number of bugs in it (and i'm not talking about little ones either) and stuff floating in it. The glass and mirrors look like they haven't been cleaned in months. The food was terrible. AND to top it off, they got rid of breakfast in bed. That was a huge deal to us, I don't understand why they would do that. We LOVE the staff, that is one of the many reasons we enjoy Pocono Palace the best, the staff is so friendly and remembers us time and time again. I hate to write such bad things about a place we once loved, but since the new owners took over, it has definitely gone downhill.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Pocono Palace Resort, responded to this review, April 14, 2014
We are extremely saddened to read this, SweetAngel03. We'd appreciate the opportunity to speak to you about your stay and check out the suite you mentioned. Please consider emailing me at PoconoRomance@covepoconoresorts.com with a good number and time to reach you.
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Travelers are raving about these Marshalls Creek hotels

Wilmington, Delaware
1 review
4 of 5 stars Reviewed April 9, 2014

My hubby and I booked this room for a quick getaway. We only stayed 1 night. We are in thier Forever Lover program so we were upgraded to this room. It was so awesome. We had such a great time. The room was really clean and in great condition. The people who work at this resort are the friendliest people ever. They were all so nice and helpful. The room was amazing! Although I am a bit water logged from getting in and out of the pool and the champagne glass jacuzzi so much. It was great to get away and reconnect with each other. The only thing that I was disappointed in was the food. My steak that I ordered medium was very well done and tough. Also, the cheesecake that I had for dessert was horrible. That said, my husband thought his dinner was good and we both agreed that the breakfast buffet was really good.

Room Tip: Go during the week and spring for the champagne glass jacuzzi room
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Pocono Palace Resort, responded to this review, April 11, 2014
Thanks for the feedback, KATHY R. So happy you enjoyed the Roman Tower! Hope to see you again.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2014

This place is beautiful, peaceful, and relaxing! Wish I had booked more than more than one night. Ideal if you and significant other need a quick get away. The food was really good, and the room was spectacular, we really enjoyed having our own indoor pool. cant wait to come back again

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Pocono Palace Resort, responded to this review, April 8, 2014
Thanks, Charles S! See you next time.
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upstate, ny
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 29, 2014

Spent the weekend of March 21, 2014 at the Fantasy Apple. Great room overlooking the the lake. I think later in the year might make it even better. We're going to try for later in April next year. It was a super relaxing getaway. Really a great weekend. Food was good. Staff was wonderful. Coming home relaxed as we did...priceless :-) There were some chips out of the paint around the pool so probably could use a bit of updating. Also I thought the pool could have been a bit warmer and when we mentioned it at the front desk they called to have it turned up. I'd recommend this room and resort. The pool with BBQ was outside the room also so I would imagine that would be a great Summer getaway for sure.

Room Tip: I had also stayed in the Roman Towers. Really enjoyed the Lake view with this one and it's chea...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Pocono Palace Resort, responded to this review, March 30, 2014
mar5762, we'd like to check out the Fantasy Apple you mentioned. Thank you for taking the time to let us know about your experience. See you next April.
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ny ny
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2014

This place is wonderful. They have a man mad small lake with sand and lounge chairs. The grounds are small but pretty. Service is wonderful. Room are a bit dated but clean.
The food is above average and the activities are fun.
If your looking for a quick getaway and some fun , with alone time come here you will not be disappointed.
Close to the casino and shopping a good value. Especially at night entrainment is awesome

Room Tip: Go for the garden eaten of pale room. It's a nice break
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Pocono Palace Resort, responded to this review, March 27, 2014
Thank you, prissyNyNy. See you next time.
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Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Marshalls Creek
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pocono Palace Resort 3*
Number of rooms: 189
Official Description (provided by the hotel):
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace

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