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“Liked It, But with Some Reservations” 3 of 5 stars
Review of Pocono Palace Resort

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Pocono Palace Resort
3.0 of 5 Resort   |   Rt 209, Marshalls Creek, PA 18335   |  
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Ranked #1 of 2 Hotels in Marshalls Creek
Long Island, NY
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Liked It, But with Some Reservations”
3 of 5 stars Reviewed July 17, 2008

My wife and I just returned from a 2-day/1-night stay at Pocono Palace. This was our first time there.

We booked a Garden of Eden Apple room. The room itself (actually two rooms plus an indoor pool) was clean and odor-free. There were mirrors everywhere, but we expected that, since this is an adults only resort.

Like many other reviewers, we found the pool area to be useless. The room was too hot and humid, even after I turned the thermostat all the way down. The water in the pool was clear and clean, though. Had the room temperature and humidity have been more bearable, we probably would have used the pool. The lighting was also too dim.

The bed was small and uncomfortable. Someone here described the bed as a "foam cot" and that's about right. I found the toilet/vanity area to be short of amenities, such as shampoo, conditioner and toothpaste.

The a/c in the room was inadequate for the room's size. The bed area was uncomfortable warm all night, even with the a/c turned up full blast. This was probably because the bedroom is close to the pool room.

The televisions were outdated. The reception on the big-screen TV in the room was poor - the picture on the higher channels were very snowy. This was a common problem in 1975 but should not exist in 2008.

The hot tub/jacuzzi in the room was terrific and we enjoyed that very much.

Unlike some other posters, we found the carpeting and the furniture to be clean and stain- and odor-free. They were just old and should be replaced. The sofa upholstery reminded me of some of the Catskills hotels in their last, gloomy days.

The staff was top-notch. Everyone was friendly and polite and knowledgable about the amenities.

Activities were good, but we had some quibbles. The bikes were old but in good shape. The bigger problem was that there really isn't anywhere to ride. The main roads constantly have auto traffic or golf carts on them and some of the other paved paths came to abrupt ends after a short distance. We could ride past people's doors but didn't really enjoy doing that. This resort needs dedicated bike paths.

We visited the outdoor pool on Tuesday afternoon at about 5 pm, and it was not a good experience. The pool had apparently not been cleaned for several hours and leaves and large dead bugs were everywhere on the surface of the water, and even deeper underneath. We called for the pool to be swept and were told that someone would be by in 15 minutes. We stayed for 30 and no one came, so we exited and went into the jacuzzi instead. It was very good.

The game room also was on par with some of the better Catskill hotels. I was disturbed to find that not only do you have to pay for the video games, the cost of a play was $1 instead of the usual 25 cents. My wife and I played ping pong and miniature golf (both free of extra charge) and enjoyed both.

The best part of our visit was the indoor pool and double jacuzzis. The pool area was immaculate and the water crystal-clear. The water was a little cold so we retreated to the two jacuzzis. These were simply terrific and we enjoyed them a lot.

One small complaint we had was the lack of outdoor furniture for couples to sit on. Benches were placed around the grounds, but we really liked the wooden swing, where we sat and enjoyed the gentle breezes and quiet. Biggest problem was that this swing was the ONLY one on the entire grounds and was constantly taken. This resort needs to buy about 10 more of these.

Overall, this resort fulfilled my expectation of a mountain hotel - nice common area but shortcomings in the amenities and rooms. If they upgraded things, I'd really give it a great recommedation. As it stands, 3 stars is about right.

  • Liked — Pools and jacuzzis
  • Disliked — No bike paths, indoor pool rooms too hot, only one outdoor swing
  • Stayed July 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • English first
  • Any
English first
Pittsford, New York
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed July 16, 2008

We stayed 2 nights at the decidedly unpalatial Caesars Pocono Palace, which we then dubbed Cheeseball Lodge. We paid $400 a night pre-tax, all inclusive.

We had a Fantasy Apple suite. I'm still trying to figure out the "apple" relate! While we completely adored having the pool in our room, it wasn't in good condition, along with the rest of the property. Based on the website, we were looking forward to a great state of the art "Blush Bed". Not to be found. Our round bed was old and busted, being held up by plywood and a wedge of styrofoam between the boxspring and mattress. Seems like a property with round beds would also have round sheets, but that's not the case. The scratchy old rectangular sheets came off the bed all night long.

The heart shaped hot tub was lovely to look at, but literally wouldn't hold water. As soon as it was filled, it would drain back out. Worthless. There were many light bulbs out, the towel racks were busted, the water controls on the sinks and hot tub just spun around and around. The air conditioner was particularly bad - I'd be surprised if our room ever got below 80 degrees in the summer heat. It would have been nice to use the deck overlooking the lake, but there were tons of mosquitos outside, and there was no screen door or openable window to get a breeze. Overall, the accomodations were old, dated, in terrible condition and uncomfortable.

Food service was underwhelming. Breakfast in Bed consisted of a styrofoam cup of coffee, a small bottle of VeryFine juice, and a squishy bagel breakfast sandwich of your choice. At these prices (which, incidentally, became the phrase of the weekend) I expected a much higher caliber. Breakfast in the dining room was better quality, but horrible service. It got bad enough that I was walking around refilling coffee for guests, since the staff wasn't. Dinner was better, but not great. And for it's namesake, you'd think they'd do a good caesar salad!

The grounds were sadly unkempt. We looked at the same trash by the lake out our window the whole time we were there. The water was very sludgy (not the hotel's fault) and the "beach" was a disaster. The outdoor pool was in poor condition, and although there was a bar there, I never saw it attended by staff. It did have speakers there though, pumping out cheesy music day and night.

Overall, we felt very ripped off, having banked on the branding and the website information. Don't get taken like we were - there is absolutely no comparison between this Caesars and their other properties.

  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marshalls Creek hotels

Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 14, 2008

We stayed in the Garden of Eden suite and the room was up to our expectations based on the pictures on the web site. The new Blush bed was very comfortable. Everything else was way below our expectations. Dinner was unsatisfactory and comprised of a choice of a basic beef, chicken, fish or pasta dish which all seemed to be the same each day with a different name. Service was very slow and we expected much more with the amount we paid. We ended up eating elsewhere for our last two evenings.
We felt like we were at a summer camp based on the exterior of the rooms. Our rooms were in one of three big circular one-story buildings with indoor/outdoor green carpet surrounding it. The other rooms looked like something you would find on the side of the road at a motel.
The nighttime activities were just plain crude. We came here for our anniversary and were looking for more of a romantic getaway.

  • Liked — Blush bed and whirlpool/pool in room
  • Disliked — activities, atmosphere, price, food
  • Stayed July 2008, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 11, 2008

My husband and I just returned from what was supposed to be a 3 night stay at Pocono Palace but the place was so terrible and rundown that we were only able to stay one night. We would not have stayed the first night if we had not driven 6 hours from Niagara Falls to get there. We stayed in the Crowne Plaza in Niagara Falls which was a very upscale/trendy hotel for $234 a night.

My first sign that there was a problem should how been the fact that the front counter/check in clerk gave us a 2 room upgrade immediately without any hesitation. We orignally booked the Lakeside Chalet and were upgraded to the Fantasy Apple. The Lakeside Chalet was over $250 per night which is a little pricey for that type of room. We felt this was the best room for us because we are a young active couple with no children and so we really didn't need all of the raunchy porno style accomadations in order to enhance our love life. However, I was excited to get the room upgrade especially because it was free and there was a pool in the room.

Just a little more about us, we live in the Washington D.C. suburbs and travel often, we spend our time away from home in more upscale hotels like the Hyatt, Crowne Plaza, the Mandalay Bay in Vegas, and the Borgata in A.C. Pocono Palace is no where near being upscale or luxurious. It is very rundown, dirty, out dated, and low grade. The decor is old school and worn out. The rooms/beds look like something you would see in a 70's porno movie. The facilities are in need of major repair and renovations. In my opinion, Pocono Palace is probably a great place if you normally reside in a trailer park or in a low budget hotel . Please take no offense to that comment, all I am trying to say is that most young couples from a major city who are used to trendy upscale settings will not enjoy this place.

#1 - The bed quilt and sheets were old, worn and of low quality. We actually took a trip to Wal-mart in the middle if the night to purchase better bedsheets and a comforter.

#2 There was an odor in the room that served as a constant reminder that thousands of people had stayed in the room before us and had probably done everything imaginable in the pool, the jacuzzi, the bed, and on the sofa. There were also stains to remind us. So, while at Walmart, I picked up Lysol and scented candles.

#3 The decor and furniture were extremely outdated and tacky. White painted furniture with gold trim. The televisions had faux brown wood paneling on the side and VCR's attached. The mini-fridge was also enclosed in the faux brown wood paneling. The outdated wallpaper was peeling off the wall and faded. It was obvious that this room had not been updated since the late eighties to mid nineties, so at least 15 to 20 years. At best, the room was comparable to the Super 8 motel or an old outdated RV camper. Yes, it had a jacuzzi and a pool but these were also old and in need of repair and/or updating. Also, the shower/tub combo in the bathroom were disgusting and had the oldest nastiest shower head I've ever seen.

#4 The activities were a joke. The golf course is run down and infested by beetles and ticks. Some of the holes were closed. There were weeds everywhere and the greens were not in good condition. The golf carts were okay. The complimentary clubs that they let you use are dirty/muddy and in bad condition. The golf bag that contained the clubs was dirty and had not been cleaned out since the first person used it 20 years ago. The game room was okay but you have to pay for everything. Overall, all of the facilites are outdated and in need of major renovations. I did not see anything that matched what I saw on the website except for the Roman Towers which is used on the website to give a false impression of what this place really looks like. The gift shop is a must see because of the sex toys and porno movies.

#5 The food is just okay. Also, I had read another review that said the room service food arrived in hospital trays and I can confirm that this is true. It seems like they may have actually got the room service trays and some of the room's bedding, towels, and accessories from and old hospital or old hotel.

#6 The only areas that were updated were the main building and possibly the Roman Towers but the decor was still tacky.

#7 It is also possible that "swinging" is the suggested activity for couples at Pocono Palace. At the meals, even when there are dozens of open tables, the hostess will try to pair you up and seat you with other couples that she most likely thinks are your "type". Sex is a big thing at Pocono Palace and almost immediately I got the feeling that there was more to this place than advertised. They appear to be selling a romantic couple's retreat but it is possibly a chance to break into a new lifestyle. Some of the couples were overly friendly in a weird sort of way. I picked up that funny vibe from a couple as soon as we were checking in.

In closing, it is obvious that Pocono Palace was a great place back in 1985 but it is time for this place to be updated and brought into the new millenium. It's 2008...I mean seriously, VCR's??? We will never go back! Atlantic City or Vegas is a better deal. They did not have a problem giving me a refund fot the 2 nights but I had to forfeit the $100 deposit. The staff was nice and friendly but I could tell that even they knew that this place was a joke! For the price, I would expect modern furnishings and fixtures...granite, marble, ceramic tile, nice carpeting, and new wallpaper. A newer tv would have been nice too. For $250 - $500 a night you can have so much more in other places!!!! Don't waste your time if you are looking for upscale, modern, and trendy!!!!

  • Liked — Nice views of the lake
  • Disliked — Everything was outdated by 20 years!
  • Stayed July 2008, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 4, 2008

Just spent 3 nights 4 days at Caeser's Pocono Palace - had a wonderful stay. We are avid golfers and the 9 hole course on sight is in great shape. Service is excellent and the people are very friendly, everyone has a smile and they do go above and beyond. Food is excellent, you can ask for private dining or if you want to be social you can join 3 other couples for dinner. We celebrated our 41st wedding anniversary - it's fun listening to the honeymooners share their wedding stories. We also enjoyed the outdoor pool, relaxing and if the pool bar isn't open a simple phone call and they deliver your drink right to the pool-nice!! They offer daily activities as well as off-sight daily trips, Whitewater Rafting, Bushkill Fall tours etc. Overall we had a great 4 days, looking forward to celebrating our 42nd anniversary (and many more) at Caeser's Pocono Palace-----

  • Liked — Service, food, golf and friendliness
  • Disliked — Drink Prices
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2008

Me and my now fiance stayed there just to get away from the kids for a weekend...

we had the fantasy apple suite...

we enjoyed our time alone, and the suite was amazing. the only thing we didnt like was the dinner seating arrangement.

otherwise we enjoyed every minute at the resort and we are planning to go back in november.

  • Liked — all inclusive-very romantic
  • Disliked — room service
  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2008

My wife and i stayed at the pocono palace in a garden of eden suite on june 15 to the 19. We had a wonderful stay the food was good ( breakfast buffet out of this world) the dinner menu had 4 choices at every seating and pleanty of it. the only thing i didnt like was that you were sometimes sat with other couples, we were on our honeymoon and wanted to dine alone and the staff was very accomadating and gave us a private table when asked. The grounds were well kept and always something to do all you had to do was ask for the supplys or they were there. All the staff was great and always geeted us with a congrats and hello. The hotle consier Tracy was very helpful at all times and made everything smooth. Because we stayed 4 nights and was our honeymoon we were given a gift of a lovers package that had a his and hers tshirt, log for the fire place,and a pass for horseback riding which was off property and they set it all up and give you directions. all in all we had a great time and yes the room was fantastic it had some paint peeling and some outdated things in the room but i and my wife loved it we had alone time in a setting that we dont get to have everyday. The room was clean the pool was warm and the bed wonderful. would we go back most definetly yes.

  • Liked — customer service,the room,the quiet
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Marshalls Creek
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pocono Palace Resort 3*
Number of rooms: 189
Official Description (provided by the hotel):
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace

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