My wife and I just returned from a 2-day/1-night stay at Pocono Palace. This was our first time there.
We booked a Garden of Eden Apple room. The room itself (actually two rooms plus an indoor pool) was clean and odor-free. There were mirrors everywhere, but we expected that, since this is an adults only resort.
Like many other reviewers, we found the pool area to be useless. The room was too hot and humid, even after I turned the thermostat all the way down. The water in the pool was clear and clean, though. Had the room temperature and humidity have been more bearable, we probably would have used the pool. The lighting was also too dim.
The bed was small and uncomfortable. Someone here described the bed as a "foam cot" and that's about right. I found the toilet/vanity area to be short of amenities, such as shampoo, conditioner and toothpaste.
The a/c in the room was inadequate for the room's size. The bed area was uncomfortable warm all night, even with the a/c turned up full blast. This was probably because the bedroom is close to the pool room.
The televisions were outdated. The reception on the big-screen TV in the room was poor - the picture on the higher channels were very snowy. This was a common problem in 1975 but should not exist in 2008.
The hot tub/jacuzzi in the room was terrific and we enjoyed that very much.
Unlike some other posters, we found the carpeting and the furniture to be clean and stain- and odor-free. They were just old and should be replaced. The sofa upholstery reminded me of some of the Catskills hotels in their last, gloomy days.
The staff was top-notch. Everyone was friendly and polite and knowledgable about the amenities.
Activities were good, but we had some quibbles. The bikes were old but in good shape. The bigger problem was that there really isn't anywhere to ride. The main roads constantly have auto traffic or golf carts on them and some of the other paved paths came to abrupt ends after a short distance. We could ride past people's doors but didn't really enjoy doing that. This resort needs dedicated bike paths.
We visited the outdoor pool on Tuesday afternoon at about 5 pm, and it was not a good experience. The pool had apparently not been cleaned for several hours and leaves and large dead bugs were everywhere on the surface of the water, and even deeper underneath. We called for the pool to be swept and were told that someone would be by in 15 minutes. We stayed for 30 and no one came, so we exited and went into the jacuzzi instead. It was very good.
The game room also was on par with some of the better Catskill hotels. I was disturbed to find that not only do you have to pay for the video games, the cost of a play was $1 instead of the usual 25 cents. My wife and I played ping pong and miniature golf (both free of extra charge) and enjoyed both.
The best part of our visit was the indoor pool and double jacuzzis. The pool area was immaculate and the water crystal-clear. The water was a little cold so we retreated to the two jacuzzis. These were simply terrific and we enjoyed them a lot.
One small complaint we had was the lack of outdoor furniture for couples to sit on. Benches were placed around the grounds, but we really liked the wooden swing, where we sat and enjoyed the gentle breezes and quiet. Biggest problem was that this swing was the ONLY one on the entire grounds and was constantly taken. This resort needs to buy about 10 more of these.
Overall, this resort fulfilled my expectation of a mountain hotel - nice common area but shortcomings in the amenities and rooms. If they upgraded things, I'd really give it a great recommedation. As it stands, 3 stars is about right.
- Official Description (provided by the hotel):
- The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more less
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- Also Known As:
- Pocono Palace Hotel Marshalls Creek
- Caesars Pocono Palace Poconos
- Poconos Palace