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“Good placeNew stuff very clean. The front desk was helpful...” 5 of 5 stars
Review of Super 8 Mars / Cranberry / Pittsburgh

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Super 8 Mars / Cranberry / Pittsburgh
2.0 of 5 Motel   |   929 Sheraton Drive, I-79 S Ext 78 / I-79 N Ext 76, Mars, PA 16046   |  
Hotel amenities
Ranked #2 of 5 hotels in Mars
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119 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
edenton
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed October 2, 2013

We had several issues with this Super 8, a hotel chain we frequent because they allow dogs. For starters, the lay-out of this hotel is such that there is NO other entrance into the hotel besides the front doors. I understand that this may be because of security issues, but surely a side door or two could be installed that could require a room key swipe. As it is, you have to walk through the sometimes crowded lobby past the front desk with all of your baggage and your dog, and you have the option of taking the only elevator in the place versus then having to walk all the way down the first floor hallway and taking the stairs. Which reeked of smoke; in fact, the lobby itself had some weird odor, and our non-smoking room smelled musty, even after running the a/c all night. Plus there was somebody's dried food left in our sink. Our next issue was the staff non-assistance. The hotel doesn't have the usual rack of brochures next to the front desk, I assume to give it an "uncluttered" look. However, not only did they not have even a local map behind the desk, but apparently nobody could- or wanted to- give us directions to anyplace we might want to go. Lastly, but probably the biggest turn-off, was the room pricing. When we called from the road, we told them exactly what we needed, and of course we 'fessed up to the dog. We were quoted a price, agreed to the price, and made the reservation. When we arrived, the "estimation" I signed was about 7 bucks higher than the price we were quoted on the phone- okay, 7 bucks, I'll give you that. But then when we checked out the next morning, the final bill was considerably higher- now almost 20 dollars more than the phone quote. We were in a hurry to get out of there and find a local map, so I signed the receipt, but they will never get my business again. Or my recommendation.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Super 8 Mars / Cranberry / Pittsburgh, responded to this review, October 20, 2013
Dear Valued guest,thank you for taking time to review our hotel.
We sincerly apolozize for the experiance you had..Bcz of the layout of the property, we are authorized to use only the main entrance for the guests,though we have emergency exits both ends of the hotel.We value your feedback about the staff, and the rate mismatch and i would definetly address this and take appopriate actions and assure you, these things never happen in future.The $20 extra we charged is for your 2 pet dogs.We hope you would give us another oppertunity to serve you again,so that you can see the diffrece we can make with our service.
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Evington
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 23, 2013

The beds were comfortable. The breakfast was slightly above average. Staff were friendly. We were not bothered with the smell of smoke. We enjoyed our stay and would stay there again if we were in the area. The staff employee at the desk did not know anything about the Mars area as we had read online that there was a Space Ship in the town of Mars that moved around. So of course we had to find it. After we located the Space Ship in the town of Mars we did inform the staff member where it was located. It seems that staff should be up to date on things like that in the area they are in.

Room Tip: Ask for a room on the top floor for quietness away from the road.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Manager at Super 8 Mars / Cranberry / Pittsburgh, responded to this review, September 30, 2013
Ms.Suzanne, Thanks for your review.

We are happy to know that, you had a great stay with us and enjoyed our hot breakfast and all the emenities. We apolozize for not able to provide the information that you asked. But the space ship in mars is actually a Toy( Look a like replica),not the original space ship.Thats why our front desk person got confused.However we will keep on updating our staff about the area and the happenings.we look forward to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Super 8 Mars / Cranberry / Pittsburgh

Address: 929 Sheraton Drive, I-79 S Ext 78 / I-79 N Ext 76, Mars, PA 16046
Location: United States > Pennsylvania > Mars
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Mars
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Mars / Cranberry / Pittsburgh 2*
Official Description (provided by the hotel):
Count on comfort and convenience at our Super 8 Mars / Cranberry / Pittsburgh Area hotel, with easy access off Interstates 76 and 79. Our newly renovated, pet-friendly Mars hotel is just 15 miles from downtown Pittsburgh, giving you easy access to everything the Steel City has to offer. If you are a sports fan, our Mars hotel is just minutes from hard-hitting football at Heinz Field, baseball at PNC Park or hockey at Consol Energy Arena. After the game, enjoy the bustling Pittsburgh night life at Rivers Casino.Look up local attractions and events with free Wi-Fi Internet access and plan your busy day, or enjoy some time to yourself in one of our available Jacuzzi suites. Energize your morning with free SuperStart continental breakfast, and use time savers like in-room refrigerators and microwaves or our available kitchenette rooms to get the most out of your day. ... more   less 
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Also Known As:
Super 8 Mars/Cranberry/Pittsburgh Hotel Mars
Super Eight Mars
Mars Super 8
Mars Super Eight

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