I stayed for a wedding last weekend & was asked for a card to keep on file. I gave my debit card, but was assured that I could pay the next day with a credit card. I now have a charge to both my credit & my debit card, which resulted in a negative balance on my debit card. I spoke to a woman at the front desk to ask her why both cards were charged & she said they put a hold on the debit card & it will be released "in a few days" meanwhile, they have already charged my credit card. When I told her that I was not advised that both cards would end up being charged, she threw in my face that I initialed something upon check in authorizing it. I don't need an attitude from their staff & I already told her that I was not told both cards would be charged. Why would I agree to that? I would NEVER recommend staying at this hotel to anyone. I don't want to be treated that way & no one else should be either. On top of that terrible experience, the hotel was way too expensive for the quality of the room. If I wasn't staying for a wedding, I would have never stayed there in the first place.
- Official Description (provided by the hotel):
- Welcome to a one-of-a-kind hotel, conveniently located in one of Pennsylvania's most scenic and historic settings. From the moment you walk in, you'll know why guests tell us The Desmond is the best part of traveling. It's a difference you can taste, whether you're savoring fresh seafood and prime steaks in The Hunt Room, fresh Maine lobster in our seasonal Sunset Grille, or relaxing with cocktails, snacks and comfort food in our authentic English pub, the Fox and Hounds. Above all, it's an experience that removes you from the distractions of everyday life, and surrounds you with the quiet pleasures you deserve. ... more less
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- Also Known As:
- Desmond Hotel Malvern
- Malvern Desmond Hotel