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“Great staff, but very old hotel” 3 of 5 stars
Review of The Desmond Hotel

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The Desmond Hotel
3.5 of 5 Hotel   |   1 Liberty Blvd., Malvern, PA 19355   |  
Hotel amenities
Ranked #4 of 7 Hotels in Malvern
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Great staff, but very old hotel”
3 of 5 stars Reviewed June 28, 2014

Stayed here for two weeks for business. The staff were all great, however for price my room was very tired. The hotel of going for an old style look, but it's just old. The rooms are dated and dark, you can everyone talking as they walk past your door and every sound from the next room. The bar and restaurant have great room, with friendly staff, but again the restaurant is crying out for an update.
If the management only updated the rooms with modern beds, doors that stopped the sound from the hallways and lighting it would make a big difference.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Chain, General Manager at The Desmond Hotel, responded to this review, July 1, 2014
Dear Guest,

Thank you for your feedback, recognizing our team and for choosing the Desmond. We have a significant renovation planned to begin in the coming months. I am confident you will like and appreciate our improvements. Thank you again for staying with us we hope you will choose us for your next trip to the area.

Sincerely,
Michael Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Latham, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2014

I enjoyed my stay at the Desmond. It just needs to be updated. The people were all friendly and the rooms were large enough but a little tender loving care would be ideal right about now. The food was average but the room was clean - no complaints.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Chain, General Manager at The Desmond Hotel, responded to this review, July 1, 2014
Dear Guest,

Thank your for your feedback, we begin a property improvement shorty. I am confident you will like our improvements. Thanks for your business and I hope you will return again soon.

Sincerely,
Michael Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed April 24, 2014

I enjoyed my stay.
The only problem is to contact you from overseas:
1. No e-mail adress
2. The "contact- me" function doent work
3.Phones are busy
4.No answer to faxes
Very easy to handle issue become a really time consuming matter.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Chain, General Manager at The Desmond Hotel, responded to this review, April 30, 2014
Dear Guest,

Thank you for your business and your feedback. I am so sorry to hear of your troubles; we have tested all of the features you mentioned and found no issue. Perhaps this was a temporary occurrence for which I am sorry. Please consider trying us again, I am sure you will find the communication during your experience to be first rate.

Sincerely,

Michael Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scranton, Pennsylvania
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 15, 2014

Visited for a work conference which was also held in the hotel.
Pros: Great Location, Comfortable rooms, friendly staff, Free Wi-Fi.
Cons: Dated décor, slow elevators, touchy thermostats.
Not a terrible stay, not a remarkable one either. Just fine for what I needed.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Chain, General Manager at The Desmond Hotel, responded to this review, May 1, 2014
Dear Guest,

Thank you for your feedback and for choosing the Desmond, I will investigate your comments pertaining to your thermostats and the elevator speed. I haven't received any comments about this previously, but we take all of our guest comments seriously and address whatever we can. Please consider choosing us again the next time your travels bring you to Malvern, as we continue to invest in and make improvements to our property.

Sincerely,
Michael Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 9, 2014

Stayed overnight for business. The great part is it is located one mile from new turnpike exitI (ez pass only) food was good and room was clean. Be careful where room is located. Only one elevator and getting in and out to rooms on opposite side can take a long time.

Stayed April 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2014

After 2 long flight delays and arriving at the Desmond close to midnight, I was hungry and thirst and hoping they still had a basket of fruit out for guests, I could not ask for better service. Steve and Walt read my mind. Asked if I would like a nice glass of wine and perhaps a sandwich to help unwind from the day. Of course I said yes and enjoyed the lovely wine and the delicious roast beef sandwich basket and assistance up to the room. They also confirmed my Am transportation was on the books and assisted with my luggage, snack and lovely wine arriving to my room. I am snuggled in and relaxed thanks to Steve and Walt that assured all my needs had been met. Thanks gentleman!

Room Tip: It is a quaint, clean hotel with excellence service and charm.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
petd0c
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 7, 2014

Stayed for one night on business. Lovely room with a canopy bed. Slept like a baby in my quiet little retreat. Front desk staff were very accommodating. When I called and asked what the earliest time coffee was on offer, they told me that there was coffee out by 5:30am but if I needed it earlier they would have it ready for me. Very sweet. Ate at the Fox and Hound for dinner...very good food. All in all a lovely stay.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Desmond Hotel

Address: 1 Liberty Blvd., Malvern, PA 19355
Location: United States > Pennsylvania > Malvern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Malvern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Desmond Hotel 3.5*
Number of rooms: 194
Official Description (provided by the hotel):
Welcome to a one-of-a-kind hotel, conveniently located in one of Pennsylvania's most scenic and historic settings. From the moment you walk in, you'll know why guests tell us The Desmond is the best part of traveling. It's a difference you can taste, whether you're savoring fresh seafood and prime steaks in The Hunt Room, fresh Maine lobster in our seasonal Sunset Grille, or relaxing with cocktails, snacks and comfort food in our authentic English pub, the Fox and Hounds. Above all, it's an experience that removes you from the distractions of everyday life, and surrounds you with the quiet pleasures you deserve. ... more   less 
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Also Known As:
Desmond Hotel Malvern
Malvern Desmond Hotel

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