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“Friendly and helpful staff, nice pool, spacious room” 5 of 5 stars
Review of Homewood Suites by Hilton Philadelphia Great Valley

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Homewood Suites by Hilton Philadelphia Great Valley
3.0 of 5 Hotel   |   12 E. Swedesford Road, Malvern, PA 19355   |  
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Double HHonors Points
Ranked #1 of 7 Hotels in Malvern
Philadelphia, Pennsylvania
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Friendly and helpful staff, nice pool, spacious room”
5 of 5 stars Reviewed February 17, 2014

We also stayed here during the power failure. We were warmly greeted with the promise of fresh-baked cookies later in the evening. The pool and hot tub were great diversions (and warm) for our kids. The suite was clean with plenty of room for a family of 4. The suite is well equipped (compared to other place we had stayed). The breakfast buffet has many options.

Room Tip: Due to a prior visit at a different hotel where we were near smoking rooms, I asked to be put far aw...
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 reviews from our community

Traveler rating
    155
    55
    10
    7
    5
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83
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Malvern, Pennsylvania
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 14, 2014 via mobile

We moved in to the hotel after a nice storm caused us to lose power and heat. The hotel staff was kind and welcoming, and the room was an oasis in the midst of madness. We live three miles from the hotel, so it made a useful base from which to check on the house. The breakfast buffet was plentiful and having a kitchenette helped make our stay comfortable.

Stayed February 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malvern, United States
1 review
5 of 5 stars Reviewed February 11, 2014

We stayed at Homewood Suites during a 5 day power failure during the last snow storm. The hotel was besieged with cold, frustrated people trying to get rooms. The staff were professional, polite, and managed to accommodate almost everyone. Great job!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paoli, PA, United States
1 review
5 of 5 stars Reviewed February 10, 2014

Employee Tamara was excellent during a time when the Suites was sold out due to the Ice Storm around the Phila, PA area. Her understanding & caring of our 88 yr old father was wonderful. He has 4 daughters around the country & all called in to check on him and Tamara insured us she knew who he was & was taking very good care of him. We were all relieved during a period of great stress.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 31, 2014

My wife & I decided we needed a short weekend mid-winter getaway so I after searching the Hilton website found this nice Homewood Suites. Good location off the Main Line (Rt 30) in the Great valley area, down the strret from a Wawa, Wegman's & Ruby Tuesday about 30 minutes from Exton or 30 minutes to Lower Merion (towards Philly). In the Burbs.
Indoor pool & jacuzzi water temps were the warmest I've seen in a long time! It was Awesome inside and the weather outside was bitterly cold so it felt very good to be in there.

Breakfast & coffee not too good. Selection minimal (like a Hampton Inn), food temperature ---cold, I didnt see any of the little heater/burners under the food trays. 24hr Coffee very black.

Staff & employees very good, everyone was nice from the front desk to breakfast servers.
Housekeeping knocked on my door each morning around 8am for some unknown reason. Luckily Im always up by 7am but my wife likes to sleep.
Rooms had mini kitchen, table, fridge, 2 big TV's. Bathroom small and no FAN ( I hate when hotels do that). Older hotel compared to a previous HS I stayed at.

Overall not bad, but not great either, more of a hotel for long termers than for a romantic getaway.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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paultomasetti, General Manager at Homewood Suites by Hilton Philadelphia Great Valley, responded to this review, February 3, 2014
Thank you BigT76er for choosing to stay with us and taking the time to provide feedback on your experience.

We take great pride in the guest experience and I was encouraged to hear that the service from our whole team was very good. It was also great to hear you enjoyed your time in our indoor pool and jacuzzi and that the water temperature was just right.

I regret that you had a disappointing breakfast experience. This is one area we normally excel in and will certainly revisit this with our team to see what we can do in the future to improve. Each morning we offer 4 rotating hot items that typically include eggs, breakfast meat (bacon or sausage), a variety of breakfast potatoes and either pancakes or french toast. Of course that is all in addition to large selection of fruits, juices, cereal, fresh baked bakery items etc. On the weekends we even offer a make your own waffle station complete with all of the tasty toppings. Our chafing dishes that maintain our hot items are electric powered which is the reason you did not see the burner underneath. We do offer a complete coffee station with regular, robust, decaf and hot water available 24 hours.

Lastly, I was disappointed to hear about your 8am wakeup call from housekeeping each morning. Our housekeeping team begins their day at 8am on weekdays and 9am on weekends. I regret this inconvenience and would recommend to advise the front desk in advance in the future we will be more than happy to accommodate any specific cleaning time you would prefer through the day. The exhaust fan for your bathroom is a stack driven unit which runs vertically through the building and services all floors and unfortunately is not controllable in the individual suites.

I sincerely appreciate you providing a review of your experience at our hotel. We thank you for your business and hope you will consider us in the future. Please do not hesitate to reach out to me directly if I can be of any further assistance in the future.

Best Regards,

Paul Tomasetti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san francisco, United States
1 review
4 of 5 stars Reviewed January 28, 2014

This is a solid, reliable property - staff is very friendly and helpful. Rooms are comfortable, good Wi-Fi, and clean. Breakfast is ok; dinner not very good. Fitness room is adequate, but a bit small. The location is the main reason I chose the hotel. It was disappointing that they elected not to participate in the Hilton Honors January points promotion in 2014.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, United States
1 review
5 of 5 stars Reviewed January 28, 2014

The staff is top notch. They go above and beyond to ensure a great experience at their hotel. We had a terrible snowstorm during my stay. They were very gracious and made sure I had everything I needed to be safe & comfortable despite the "blizzard like" conditions outside. The manager even shoveled out my car in the morning so I wasn't late for a meeting. Outstanding customer service!! I would highly recommend the Homewood Suites in Malvern, PA & will definitely stay here again.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Philadelphia Great Valley

Address: 12 E. Swedesford Road, Malvern, PA 19355
Phone Number:
Location: United States > Pennsylvania > Malvern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Malvern
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Philadelphia Great Valley 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Philadelphia / Great Valley Hotel Malvern
Homewood Suites Malvern
Hilton Malvern
Homewood Malvern
Malvern Homewood Suites
Malvern Hilton
Homewood Suites Philadelphia

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