The Good: Check in was smooth. Bed was comfortable and the couch was the most comfortable in-room couch we ever experienced.
Not Good: Morning fire alarm sent guests out in cold for over 30 minutes. When firemen arrived we were told this had occurred previously recently due to something faulty that obviously was not fixed. No sooner were we back in room preparing to shower and housekeeping was trying to get in. They were obviously never notified that we had gotten approval for late checkout still 2 hours away. No apologies were offered and we were never asked about how our stay was at checkout.
Dust, spider webs and banged up furniture were unsightly. No fan in the bathroom resulted in lots of rust. Cleaning left streaks and sticky residue on numerous surfaces such as tables, tv screens, dressers, microwave front, etc. The door security latch was missing screws and broken.
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- Also Known As:
- Homewood Suites By Hilton Philadelphia / Great Valley Hotel Malvern
- Homewood Suites Malvern
- Hilton Malvern
- Homewood Malvern
- Malvern Hilton
- Malvern Homewood Suites
- Homewood Suites Philadelphia