The only reason I'm giving this review an 'average' instead of a 'poor' was because the food was very good.
The service, on the other hand??? To say it was poor is an understatement. When our party of 4 arrived, we were told 30-minute wait because there were 9 groups ahead of us. We looked around, saw only one other group waiting and 4 empty tables around the patio.
When we were seated, after getting some drinks at the bar, the waiter said that he could not bring us more drinks at the table until the bartender transferred our bar tab to a food order (whatever). We waited another 20 minutes or so for the waiter to come back and take our order. Then another 30 minutes went by before the food showed up. We ordered burgers and sandwiches. Both of the burgers were way overcooked, as we had asked for them 'medium' and 'medium rare'.
Another 30 minutes passed and the server never showed up again to take more drink orders or see how our food was. He then showed up with a completely messed bill. Everything was incorrect. They finally took the overcooked burgers off of the tab and we just ended up splitting the one bill with the other couple we were with, even though we had asked for (and told 'no problem') two separate bills.
Overall, I believe this place is very poorly managed. There's no other explanation for having only one server for the entire patio, two hostesses and one manager yakking away with patrons and not helping out whatsoever, especially on a '2nd Friday' when they know that downtown Lititz is going to be filled with hungry people.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.