We just returned from a 2-night stay at the Inn. We rented a suite in the barn. It was cozy but near the pool which was very loud with children until it closed at 9 p.m. (At least on Saturday). We had to keep the French doors closed or be inundated with noise.
Our trouble started early. We had to return three times to check in while encouraged to believe we might check in early. We dealt with the manager (who didn't even know the hotel was given the Historic Hotel honor by the National Trust). We ended up being able to check four hours after we first inquired and an hour after the advertised check in time. A glass of wine was offered to compensate for our lost time and inconvenience.
Later that day, our room key did not work after we returned from a walk (on the path that surrounds the property). We had to return to the lobby three times and the key still didn't work so on two occasions we had to get let in our room by the desk staff. One admitted that they had been having problems with the door lock but we hadn't been told on check in. I ended up getting rained on during one of my visits to the lobby to get help.
The next day we were out by 9 a.m and returned at 4:30 p.m. after touring all day. We were tired and ready to relax but we found that our room had still not even been made up yet. We called the front desk and within 10 minutes a woman who spoke no english showed up, hastily threw our bed together, didn't bother to take our trash and left. We were told by the desk that they were busy yet the hotel was deserted Sunday
The manager was again on duty when we checked out Monday and we told her of the continuing problems with the service. She insincerely apologized and offered some small compensation. I didn't chose to haggle and found the whole event distatestful and surprising for a hotel that charges you $250/night and aspires fo become a five diamond property. It is a far cry from that.
In fairness Mazzi was an interesting experience and we enjoyed it but it too is not cheap. with tip, we spent $150 for a 2-course meal, one glass of wine and sparkling water.
We have traveled extensively and I can only say if a hotel is going to occupy this price range, it must provide better service.
- Official Description (provided by the hotel):
- Welcome to The Inn at Leola Village...Whether your visit to Lancaster County is for business travel, a leisurely weekend, a group outing or a romantic escape, you're going to love staying with us. We offer the perfect blend of historic charm and modern comforts, including complimentary WIFI, a 24/7 business center and a delicious European style breakfast. Plus with our first class services, two on-site restaurants and full service spa and salon no one else offers more. So do business, relax or explore Pennsylvania's Dutch Country and make your at home at the Inn at Leola Village. Perfect Lancaster Location: Explore Pennsylvania Dutch Country, Lancaster County's Amish quilt shops, horse-and-buggy rides, Sight & Sound Theater, premium outlet shopping, world class antique shops and plenty of museums are just minutes from our door. If you're here on business; we are close to Greenfield Corporate Center, Case New Holland, Eurofins / Lancaster Laboratories, Bosch, Mannheim Auto and numerous other corporations. Plus we offer a free local corporate shuttle! Come enjoy Lancaster's only AAA rated 4 Diamond Historic Hotel! ... more less
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- Also Known As:
- The Inn At Leola Village, Lancaster Hotel Leola
- Hotel Leola Village
- Village Hotel Leola