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“Disappointing” 2 of 5 stars
Review of The Inn at Leola Village, Lancaster

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The Inn at Leola Village, Lancaster
4.0 of 5 Hotel   |   38 Deborah Drive, Lancaster, Pennsylvania, Leola, PA 17540   |  
Hotel amenities
Ranked #1 of 2 Hotels in Leola
Arlington, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
“Disappointing”
2 of 5 stars Reviewed August 9, 2011

We just returned from a 2-night stay at the Inn. We rented a suite in the barn. It was cozy but near the pool which was very loud with children until it closed at 9 p.m. (At least on Saturday). We had to keep the French doors closed or be inundated with noise.

Our trouble started early. We had to return three times to check in while encouraged to believe we might check in early. We dealt with the manager (who didn't even know the hotel was given the Historic Hotel honor by the National Trust). We ended up being able to check four hours after we first inquired and an hour after the advertised check in time. A glass of wine was offered to compensate for our lost time and inconvenience.

Later that day, our room key did not work after we returned from a walk (on the path that surrounds the property). We had to return to the lobby three times and the key still didn't work so on two occasions we had to get let in our room by the desk staff. One admitted that they had been having problems with the door lock but we hadn't been told on check in. I ended up getting rained on during one of my visits to the lobby to get help.

The next day we were out by 9 a.m and returned at 4:30 p.m. after touring all day. We were tired and ready to relax but we found that our room had still not even been made up yet. We called the front desk and within 10 minutes a woman who spoke no english showed up, hastily threw our bed together, didn't bother to take our trash and left. We were told by the desk that they were busy yet the hotel was deserted Sunday

The manager was again on duty when we checked out Monday and we told her of the continuing problems with the service. She insincerely apologized and offered some small compensation. I didn't chose to haggle and found the whole event distatestful and surprising for a hotel that charges you $250/night and aspires fo become a five diamond property. It is a far cry from that.

In fairness Mazzi was an interesting experience and we enjoyed it but it too is not cheap. with tip, we spent $150 for a 2-course meal, one glass of wine and sparkling water.
We have traveled extensively and I can only say if a hotel is going to occupy this price range, it must provide better service.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Minneapolis, Minnesota
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 8, 2011

Leola is just outside Lancaster PA and is a best value in the area. The old part of the hotel is wonderfully restored and well laid out with a kitchenette and large bathroom. The bed was very comfortable also. While it appeared a bit understaffed when we checked in, the front desk young man was very accommodating and very energetic in welcoming us and helping with our bags to our room. Two restaurants are on premises and both are good - Italian themed, one very formal and expensive, the other more casual and less expensive.
The hotel was transformed form an old tobacco farm and the original farm house is where we stayed. There are rooms in the newer part of the complex. There is a pool and spa and it is close to many charming towns in the area.

Room Tip: Ask to stay in the 'Old Bard House' for more charm and ambiance. Pack light. No elevator in...
See more room tips
  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 4, 2011

I really loved this hotel and was quite sorry to leave- I could have easily stayed a few more days. Not only were the staff excellent, but the rooms were fantastic. Everything had been thought of. Our room had 2 queen size beds, a lounge area, a kitchenette and a large bathroom.

We had dinner at the hotel and really enjoyed it. The bar downstairs was lovely and not a bad place to pass the afternoon. Breakfast was good- nothing outstanding but not terrible either.

This place is the place to stay in an overwhelmingly interesting part of the US

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 4, 2011

We found the Inn at Leola Village to be one of the greatest hotels we have ever visited. Yes, we love the Greenbrier, the Inn at Little Washington and the Bedford Springs Hotel, but the Inn at Leola Village offered something these others missed, REAL HOSPITALITY.

From check in with Mark Anthony, to the moment we departed, everyone offered us warmth and friendly service. Our couples massage was blissful and dinner at the Inn's Italian restaurant was awesome and better that the 4 Diamond rating the boast.

Our room was clean, quiet and filled with cool stuff and more. We got a fantastic night sleep and really enjoyed the giant slate shower and rain water shower head. Excellent!!

Anyway, it's clear that the owners of the Inn at Leola Village take comfort and hospitality of its guest very seriously. The place is impeccable, beautiful and had more than we expected.

We will return, for sure!

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Silver Spring, Maryland
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 3, 2011

I stayed here twice in the last 3 or 4 weeks: 1) for a girls' getaway weekend (with their package, which was a no brainer and I would totally do again); and 2) for an overnight after a family member passed away. Restaurant service was exceedingly slow both times, but the first trip was otherwise a delight. While Italian is the focus of the restaurants, I'm not sure why they don't take a note from Gordon Ramsey and focus on simple, locally grown Lancaster foods, rather than overly elaborate preparations. Alas. On the second visit, I was quoted the wrong room rate ($30 less than the actual rate), and considering I spent about as much at the spa as on the room, I was disappointed that the hotel would not honor the rate and with the lukewarm response (which alone would have discouraged a future stay but for the nice rooms, and relaxing pool and spa. The rooms both times were clean and well appointed (considering I usually take my own sheets and towels). Not an experienced spa goer, but I was very pleased both times with the services there - especially Sue for massage and Tiffany for facial. In fact, the spa was the big incentive to return (and remains so). The pool, while not large, is adult- (not child-) focused. When paired with a visit to the spa, this is a 5-star getaway, reduced to 4 because of the disappointing hotel customer service.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Greencastle, Pennsylvania
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 30, 2011

We chose this location because it had come highly recommended by some friends. It looked great on the website as well. We called on the phone for reservations and booked a room in the barn. We called later to see what time we could check in and when they returned the call is was at 10:40 at night which I thought was strange. Upon checking in we discovered that they gave us the wrong room and had upgraded us to a dinner package at the extra cost of over $100! We received no apology and the front desk staff was not overly friendly. They did take off the dinner package, but again with no apology. The place is absolutely gorgeous, but much of the decor in the room had price tags hanging from it. Not sure if it was an accident, or they were for sale, but either way we thought it was tacky. The grounds were immaculate, but the pool was dirty. The aquabot was in the water but not turned on. Breakfast consisted of canned fruit, dry bagels and a few other items. The walls were paper thin, so much that we could hear the cell phone ringing in the room next door. Because of this we got little sleep, as you could hear everything going on around you. It was okay, but certainly not what you would expect from such a beautiful place. We would not return, which is really sad becuase it looks so great from the outside!!!!

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ozzie67, General Manager at The Inn at Leola Village, Lancaster, responded to this review, August 2, 2011
The Inn at Leola Village appreciates when its guests comment about their recent experience. Our goal at the Inn at Leola Village is to exceed our guests overall expectation regarding their visit. If a guest is not happy with a particular aspect of their stay we will correct the problem immediately, including if necessary, relocating the guest to another guest room. With 63 uniquely appointed rooms and suites, I am confident we would have been able to find the perfect alternate accommodation, if the concern would have been brought to our attention. Our complimentary upscale European continental breakfast offers an array of delectable offerings for all of our guests including our always popular Pennsylvania Dutch breakfast Strada and Amish style sweets and danish. Plus artisan breads and rolls backed fresh daily from our award winning Restaurant and Kitchen. We offer our guests the opportunity to purchase any one of our treasured pieces of art work and collectibles at any time during their stay at Leola Village throughout our property. Its our way of letting our patrons take a piece of our home to theirs.
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Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 29, 2011

On a whim we decided to go away for a short birthday celebration overnight in Lancaster County. I had stayed once before in 2009 at The Inn at Leola Village on a girls get-a-way and remembered the property fondly. They have a spa, billiard room, exercise room, and are minutes from everything including Central Market in downtown Lancaster. I contacted the Inn and found they had the exact room available (Tabacco Room in the Amos Barn) that I prefered so we booked it! From the very begining of the reservation to the fabulous rustic room with king size bed & jacuzzi it was perfect! What was most impressive was when we returned to the room from diiner that night there were rose petals everywhere. I thought this was a nice touch. Although we did not eat at the 2 restaurants available on the premise, I have eaten dinner at Restaurant Mazzi before and it was delious. The Inn at Leola Village is a hidden gem and we will definately go back!

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Leola Village, Lancaster

Address: 38 Deborah Drive, Lancaster, Pennsylvania, Leola, PA 17540
Location: United States > Pennsylvania > Lancaster County > Leola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leola
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Inn at Leola Village, Lancaster 4*
Number of rooms: 62
Official Description (provided by the hotel):
Welcome to The Inn at Leola Village...Whether your visit to Lancaster County is for business travel, a leisurely weekend, a group outing or a romantic escape, you're going to love staying with us. We offer the perfect blend of historic charm and modern comforts, including complimentary WIFI, a 24/7 business center and a delicious European style breakfast. Plus with our first class services, two on-site restaurants and full service spa and salon no one else offers more. So do business, relax or explore Pennsylvania's Dutch Country and make your at home at the Inn at Leola Village. Perfect Lancaster Location: Explore Pennsylvania Dutch Country, Lancaster County's Amish quilt shops, horse-and-buggy rides, Sight & Sound Theater, premium outlet shopping, world class antique shops and plenty of museums are just minutes from our door. If you're here on business; we are close to Greenfield Corporate Center, Case New Holland, Eurofins / Lancaster Laboratories, Bosch, Mannheim Auto and numerous other corporations. Plus we offer a free local corporate shuttle! Come enjoy Lancaster's only AAA rated 4 Diamond Historic Hotel! ... more   less 
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Also Known As:
The Inn At Leola Village, Lancaster Hotel Leola
Hotel Leola Village
Village Hotel Leola

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