We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clean, Comfortable Rooms, and Good Breakfast!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Lebanon

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Holiday Inn Express Hotel & Suites Lebanon to your Saves list
Holiday Inn Express Hotel & Suites Lebanon
2.5 of 5 Hotel   |   2205 East Cumberland Street, Lebanon, PA 17046   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #1 of 4 Hotels in Lebanon
New York City, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Clean, Comfortable Rooms, and Good Breakfast!”
4 of 5 stars Reviewed September 15, 2013

My room was very clean and the bed was comfortable. They had a few snack foods available for purchase at very good prices. The breakfast was very good they offered both hot and cold foods. The location was very easy to get too. All of the staff was very friendly and eager to please the guests. I highly recommend this hotel.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

92 reviews from our community

Traveler rating
    26
    31
    15
    10
    10
See reviews for
39
14
6
20
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Whitestone, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 15, 2013

We planned a trip to go to Hershey. Arrived Sunday, August 11, 2013 and left Thursday, August 15, 2013. We booked a month in advance and got a good rate. Wanted to stay one extra night and had to pay full price. Wasn't to happy about that. I figured the front desk could grant us the same rate for booking in advance. Oh well...Hotel is pretty to look at. Room was decent. The air conditioner was so annoying! It would go on for 4 to 7 minutes then shut off for 20-25 minutes and it was very loud! That was ALL night long!! If AC wasn't on room smelled a bit like mildew. You could visibly see it in the AC vents. Not a good smell or sight. Also mildew in the shower along the tub. I have a very strong sense of smell so I smelled it alright. Rugs weren't very clean either. Hair all over it. I will say I was comfortable in the bed. Housekeeping forgot to clear out our trash that was clearly overflowing. Hmmm...had to go downstairs and empty it out ourselves. Housekeeping basically came in and just remade our beds. Showers and sinks weren't cleaned or anything like that. Free breakfast, you would think that would be a plus right? Well it wasn't, it was quite gross. Juices ok, tasted a little wierd, packaged Quaker oatmeal fine everything else was quite nasty. Very greasy sausages, my daughter wanted them and once I saw my husband cutting it up and the grease busting out I said let's go to a diner. Coffee was a shade of gray? That's not good either. Front desk people were friendly. I guess our overall stay was ok, but we will never stay here again. Thanks for the experience.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lebanon, responded to this review, August 31, 2013
Dear Donna C,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the air conditioning, cleanliness, housekeeping and the breakfast selection. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, PA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 15, 2013

I booked a block of rooms at this hotel for my daughter's wedding this past June. When I called they told me they have no bar and no restaurant, just rooms. I found out later that there was a complimentary breakfast and a pool...not sure why they wouldn't want me to know that. The hotel was clean and looked updated so we went with it. People who stayed said it was a nice hotel, but we had numerous problems with bookings. People who called several weeks before the wedding were told there were no rooms left. When they asked if there were rooms outside the block, they were told no, that the entire hotel was booked. Other people were able to book rooms a week before the wedding. My sister booked 2 rooms back in February and the morning of the wedding which was to be their second night, they were told that they didn't have a room that night. Thankfully someone overheard this and was checking out early so they were able to get his room. I made a complaint to the corporate office online. They emailed me back and told me they had forwarded it to the hotel management and I would hear from them within 48 hours. After waiting a month, I notified corporate again that no one had responded. Corporate emailed me over a week ago and said they forwarded my additional concerns to the hotel management and I would hear from them within a couple days. No one from the hotel has responded. I would not book this hotel again and I would not recommend using them for a group as the reservations people don't seem to know what they're doing. It's a shame that a hotel of this caliber, for this price, can't organize their booking system. I would not recommend this hotel, you might get there and find out you don't have a room.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lebanon, responded to this review, September 5, 2013
Dear pjlhorn,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Lebanon.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
102 reviews 102 reviews
14 hotel reviews
Reviews in 41 cities Reviews in 41 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 11, 2013 via mobile

I know its a small detail but how many times have you been in a dark hotel room and had to use the bathroom at night? If you didnt want to turn the lights on to wake your companion you'd risk breaking your neck in the dark trying to find the bathroom. Well on top of having helpful staff, clean rooms, comfortable beds, quiet rooms, reasonable rates, convenient location and a good breakfast, they have a nightlight in the bathroom! I highly recommend this place.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
2 of 5 stars Reviewed August 11, 2013

If you are looking looking for a good night sleep don't stay here. I stayed in one of the King bed leisure rooms and the mattress felt like I was staying at a Motel 6 or something it was hard as a rock it wasn't like your typical Express mattress. The lady at the check in counter was very nice but as for the room it was just your typical room nothing special.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lebanon, responded to this review, August 30, 2013
Dear David B,

Thank you for taking the time to express your thoughts and concerns. We are so glad you found our staff to be nice. Please allow us to apologize for the experience you had with the bed in your room. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beltsville, Maryland
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 6, 2013

I reserved 2 rooms at this hotel to spend the night after a day at Hershey Park instead of driving back to MD. The hotel is beautiful - very modern, indoor pool, and great breakfast. However, I took a bath and found mold/mildew between the tile and the tub, a black ring under the toilet seat, and dust on the modular lamp. We did not arrived until 11:30 pm, so it was a short stay, but disappointing.

I did report the issues to the front desk. I was told she would look at the room before housekeeping.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lebanon, responded to this review, August 22, 2013
Dear Ercelle,

Thank you for your review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is regrettable we fell short of your expectations this particular day. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conyers, GA
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 4, 2013

I stayed here 3 years ago and then again this past weekend for a family reunion. This time, you could tell some time has passed. It was the little things I noticed. The room smelled slightly, very slightly, of mildew when you first walk in. There were a few coffee cup stains on the marble counter tops. I scratched at them and they didn't want to come off. I know there is a product that would get them off, IF someone cared to do it. Three years ago, the place was immaculate. Don't get me wrong, it is still very clean. None of the other 3 rooms I walked into had that stale mildew smell. We spent the weekend here for a family reunion. The staff is amazing, very friendly. The continental breakfast was really good. They had so many options, cereal, pancakes, hard boiled eggs, yogurt, sausage, and a plethora of baked goods.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Hotel & Suites Lebanon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Lebanon

Address: 2205 East Cumberland Street, Lebanon, PA 17046
Phone Number:
Location: United States > Pennsylvania > Lebanon
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Lebanon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lebanon 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Lebanon is perfect for both business and leisure travelers with easy access to the Pennsylvania Turnpike (I-76) and Interstate 81. The hotel is also conveniently located just a short distance from Harrisburg, Hershey, Lancaster, and Reading Pennsylvania. Business is easy to do at major corporations such as Bayer, Quill, Valspar, and Seaboard. Plan a family fun day nearby in charming Lancaster 'the heart of Pennsylvania Dutch Country', visit the State Capital in Harrisburg, shop at the Outlet Malls in Reading, or make a sweet ending by visiting Hershey Park. The Holiday Inn Express Lebanon is also close to the Hershey Chocolate Factory, GIANT Center Sports Complex, PA Farm Show and the hugely popular Manheim Auto Auction. Complete your day with all the comforts of this beautifully appointed hotel. Swim in the pool, work out in the fitness center, or surf the Internet with free wireless access. All our guest rooms are fully equipped with plenty of work space to spread out and make your trip a success. Every day starts out complimentary with the Express Start Breakfast Bar. We look forward to you experiencing a warm welcome at the Holiday Inn Express & Suites Lebanon. See you soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, IHG, Expedia, Booking.com, Priceline, BookIt.com and Hotels.com so you can book your Holiday Inn Express Hotel & Suites Lebanon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Lebanon

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites Lebanon, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.