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“This Holiday Inn knows CUSTOMER SERVICE, thank you MARY!!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Lebanon

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Holiday Inn Express Hotel & Suites Lebanon
2.5 of 5 Hotel   |   2205 East Cumberland Street, Lebanon, PA 17046   |  
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Ranked #1 of 4 Hotels in Lebanon
Winston Salem, North Carolina
Top Contributor
183 reviews 183 reviews
58 hotel reviews
Reviews in 98 cities Reviews in 98 cities
55 helpful votes 55 helpful votes
“This Holiday Inn knows CUSTOMER SERVICE, thank you MARY!!”
5 of 5 stars Reviewed June 11, 2013

After a bad experience the night before at a Holiday Inn where the night desk person forgot all about customer service this hotel was a refreshing reminder of why I love Holiday Inn hotels. MARY was the wonderful person I had the pleasure of checking in with and she went above the normal to be certain I was treated like Holiday Inn expects. This management here should let her teach all other staff in ALL OF THE HOTELS EVERYWHERE, what customer service is all about. She alone won me back into the Holiday Inn chain with her true concern and helpful manner.

As for the room, it was clean and comfortable. The breakfast staff was also wonderful, offering to get anything I needed if not out already. What a wonderful attitude this team has!!

THIS IS THE PLACE TO STAY, if not on your travel pate, REDIRECT SO IT IS!!! It really is that good!!!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    21
    27
    13
    10
    9
See reviews for
33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Prosper, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

We recently had to stay in Lebanon, over the Memorial Day holiday for a funeral. We were able to get a hotel room here, for one night. After explaining the situation, the staff went out of the way to get us accommodated, on short notice. The entire staff was very sympathetic to our situation; I can't say enough about how they went out of their way to help us in our time of need. The hotel is neat and clean, and the rooms are well kept. They have my business going forward!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon, Pennsylvania
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 7, 2013

We have many out of the area visitors and no room in the house for them. Have not stayed here myself, BUT have had rave compliments from all we've had stay here. They are the newest hotel in the Lebanon area and we are glad they are the closest to our house. Breakfast staff was super friendly.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, United States
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 7, 2013

This hotel has the basics, decent rooms, an acceptable breakfast bar and a clean facility. I wouldn't want to stay here on a vacation, but for a business trip it was more than acceptable. I'd stay here again.

Room Tip: Make sure to ask for discounts, like government business, AAA, etc.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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hydes
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2013

This is a comfortable hotel. The decore is nothing special but the hotel is very, very clean and well kept. We stayed in a suite with a fridge, sink and microwave. It was very nice and our family of 4 had plenty of room. The pool area is plain but the water was clear and they keep the room warm so that the kids don't freeze. My kids had a great time there. The reason I gave this place an excellent is because of the staff. They are all very nice and friendly, always offering/asking if you need anything. The young woman who is at the front desk during the day is especially nice. The breakfast is better than most hotel breakfasts that I have had and the workers there are friendly and make sure the food is well stocked and all the tables wiped. There is no mess anywhere. One criticism. Stop spraying the hallways and rooms with air freshener! It was too strong and not everyone likes that.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 45 cities Reviews in 45 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 14, 2012 via mobile

I am a frequent traveller. Reading the prior reviews almost caused me to make a reservation elsewhere. Decided to give it a try anyway.... No bugs in room. No ants. No dirty carpet. My room was quiet and comfortable. Not perfect, but completely adequate. Breakfast area was clean and well stocked. Front desk was prompt upon arrival...made an error...but was quickly corrected. Only one minor issue...handicap shower head did not hold position desired...neded to be tightened and there is no place in the shower to hold soap and shampoo. Don't be scared off by the novice traveller reviews.

Stayed November 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 21, 2012

From the minute I walked to the front door, I should have known better than to plunk down a credit card. The parking lot was filled with what appeared to be "trunk tag sales" or some kind of deal going on from some gnarly characters. Signs everywhere that warn you the owners are not responsible for theft. The lobby looked like a party was going on with the characters from "Deliverance", most I assumed employees and their significant others. The bed had a plastic sheet on it, the room was so overly sprayed with fragrances and chemicals to hide the lack of cleanliness it literally burned my throat and eyes. I left and went just down the road to a cleaner, safer and less expensive alternative - the Quality Inn. I should give some credit to the night clerk, who was fairly helpful in getting me checked out of there.

  • Stayed September 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Lebanon

Address: 2205 East Cumberland Street, Lebanon, PA 17046
Phone Number:
Location: United States > Pennsylvania > Lebanon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Lebanon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lebanon 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Lebanon is perfect for both business and leisure travelers with easy access to the Pennsylvania Turnpike (I-76) and Interstate 81. The hotel is also conveniently located just a short distance from Harrisburg, Hershey, Lancaster, and Reading Pennsylvania. Business is easy to do at major corporations such as Bayer, Quill, Valspar, and Seaboard. Plan a family fun day nearby in charming Lancaster 'the heart of Pennsylvania Dutch Country', visit the State Capital in Harrisburg, shop at the Outlet Malls in Reading, or make a sweet ending by visiting Hershey Park. The Holiday Inn Express Lebanon is also close to the Hershey Chocolate Factory, GIANT Center Sports Complex, PA Farm Show and the hugely popular Manheim Auto Auction. Complete your day with all the comforts of this beautifully appointed hotel. Swim in the pool, work out in the fitness center, or surf the Internet with free wireless access. All our guest rooms are fully equipped with plenty of work space to spread out and make your trip a success. Every day starts out complimentary with the Express Start Breakfast Bar. We look forward to you experiencing a warm welcome at the Holiday Inn Express & Suites Lebanon. See you soon! ... more   less 
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Holiday Inn Express Hotel And Suites Lebanon

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