OK,here we go...day one,my 2 daughters got to the hotel first and checked in.Myself and my 2 sons got there 30 minutes later because of the horrible directions i got from the woman at the front desk.Any-who,i get my key,go up to my room...the boys are jumping out of their shoes in excitment to get in the room.I give my 9 year old the key,he opens the door,we walk in,and a man i never saw in my life steps into view in his underware and screams what the h e double toothpicks are we doing in his room.The putz at the desk gave us the wrong key and room number.My kids were a bit traumatized but we got the proper key and room number without much of an apology.The room was infested with ants...everywhere.T he cleaning crew was a joke.One morning at 845 or 9 in the morning they just opened the door and came in to see if we wanted the room cleaned.3 of my kids were still asleep,and my son and i were on the bed,in our underware watching cartoons.I told them to get out,we are still sleeping,etc.She was back 10 minutes later knocking on the door.And as the other reviews stated,the elevator was smelly,and filthy.I mean disgusting.Oh yes...i almost forgot,the pool.We went down to go swimming.There was a big pile of vomit at the shallow end of the pool,not to get too graphic,but mac and cheese?Staff was notified and it was dealt with.The best employees here were the breakfast lady,the maintanance guy,and the pool guy.I would rather sleep in a field with a herd of cattle than stay here..

I've stayed here twice in the past couple of months. The king suite is very comfortable and spacious. The staff is very friendly: welcoming front desk and the lady serving breakfast was so nice:)
I travel with my cat and feel that this hotel is most accommodating and pet-friendly. Will be staying here again when I am in the area.

I do have to say, my most recent stay at the Holiday Inn was the worst experience in a hotel/resort I have had thus far. In my 5 night stay from June 22 thru June 27 my family and I had to deal with unhelpful staff, unknowledgeable staff, ants, running out of breakfast food, missing property, un-made beds, and I had to pay for items to be returned to me, that ended up melted or ruined. IHG Care has not helped and can only direct me back to the hotel that will not respond. My next task is to try and contact the corp office and attempt to speak directly to Lewis Fader. I think the lack of service and in-action is completely unacceptable.
I booked 2 rooms for my family (7 of us in total) in Lebanon, PA. Our stay was for 5 nights, Fri June 22 thru Wed June 27. My purpose was a vacation visiting Hershey, Lancaster and Harrisburg areas.
Day 1 after checkin, i wanted to get a couple of extra pass keys. After repeatedly discovering some would not work, we determined there could not be more than 2 pass keys per room at a time. For every new one that was acquired, an existing one deactivated. The staff does not know this and has continued to say we can have more than 2 at a time.
Day 2, after returning from a day in Lancaster, we discovered my daughter's Nintendo DSI was missing. It was placed in a particular spot in the room (on her sweatshirt, on a bench). We searched both rooms, cars, pool area and realized it is nowhere to be found. The front desk was accommodating and called the manager after I insisted. He (Mike) listened and mentioned this has never happened before. He did say I would hear back after he investigated. I have not heard back and we are checking out tomorrow. I did hear the front desk say a name to Mike while they were discussing the situation. The name I believe she said was "Angela." I would like to also mention one of rooms was not made, the beds remained untouched. There was a hand written note saying they could not make the beds because of personal items. There was a sweatshirt and phone charger on the bed. They did however leave clean towels.
Days 2 & 3, the cleaning staff repeatedly came back to the rooms, knocking and asking if they could clean the rooms. The requests were done is relatively quick succession, 5 minute intervals. On one occasion, the room was already made and there came 2 requests after. The staff does the bare minimum for accommodating customers. I did not see any good customer service skills displayed during our stay. The staff at the breakfast area was the most helpful of all the staff.
2 mornings, we found the breakfast area short on food. No yogurt, no hard boiled eggs, no cartons of milk, no cinnamon rolls, as there was previously. We were told the pantry has run short of food. How can you offer free breakfast and run short of food?
This was not the most surprising thing that morning. I woke up to a bunch of little visitors running around the desk, ants. Not one or two, I saw more than 10. I have pictures in case this is in question. We notified the front desk immediately and we were told maintenance would take care of it. We mentioned our concern regarding spraying insecticide around our belongings and the response was maintenance would take care of it. We came back after a day at Hershey and I found an ant running around on the desk (another picture).

I stayed in a suite which was very clean and very well kept. The hotel over all seemed clean and the staff was very kind. The breakfast buffet was the best my family and I have encountered over many years of travel. The pool was a HUGE disappointment. It looked NOTHING like the picture and was SO cold that even my 6 year old would not get in, and he'll get in just about anything! We stayed an extra night just for swimming which turned out to be a waste of money. We asked about heating it and were told it could be entered into a maintenance log, but not sure if anything could be done. Needless to say, in the 2 nights, 3 days we were there, no one went swimming.