I stayed here Nov 12-14 for a conference. I will start with my first impressions. The overall feeling i got was outdated.. outdated lobby area and conference rooms. I think there is potential for a good modern updated, but it would need to be overhauled. There was a musty smell throughout the hotel and in the conference rooms which got worse in some areas. The front desk staff and all of the staff were super super helpful and nice and always on top of clearing plates, being polite and helpful, i can't stress that enough.. Good job!!! When i got to my room, it was tidy, but the everything just looked dingy and old and therefore I never felt overly comfortable. My room was warm and when i tried to adjust the temperature with the archaic thermostat and fan, it didn't work. I tried calling the front desk, but my phone also didn't work. When I got to the front desk, the staff was helpful again and changed my room without any problems. In my next room, I had similar impression... musty smell, dingy, etc. At least I could adjust the temperature of the room. Since I travel for work frequently, I do not pack my own toiletries. The ones in this hotel weren't very good, I would recomment bringing your own. The food that I had was average, but it was served buffet style to serve a large amount of people attending the conference. I would not book this hotel for a stay or recommend it. There are also smoking rooms which you can smell throughout the hotel. The gym did not open early enough although the staff was willing to open it earlier for us and there was a small lap pool. The only thing about this hotel that impressed me was the consistent helpful and friendly staff. Unfortunately that is not enough for me to recommend this hotel to anyone.
I wouldn't recommend this hotel so i would not recommend any room. If you decide to stay I woul...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 4, 2012
Thank you for taking the time to submit your personal observations regarding your recent stay here at the Lancaster Host. Please accept my sincere apology relative to the difficulty you experienced with operating the HVAC and the dead telephone.
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As for the overall condition of the hotel; I can assure you that our hotel management team as well as our corporate team is dedicated to an ongoing program to update the facility as funding is available, unfortunately this may not happen as quickly as we would like for our guests.
Am pleased to read the hotel staff were accommodating, professional and friendly, as they truly the heart and soul of this hotel.
As the majority of our reviews indicate, the Lancaster Host is a wonderful place to stay while you are in the Lancaster area due to its central location and its unique family amenities.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.