I debated over reviewing, but a phone conversation pushed me over.
If you've read any of my other reviews you know they are generally positive. If an establishment is clean and the staff is reasonably polite I consider it a win.
This past weekend my family and I rented two rooms for one night here. While the place has certainly seen better days, it wasn't smelly or outwardly dirty, so we were fine with it. What we were not fine with were the insect bites I woke up with. When I got up in the morning I went to the bathroom and saw a line of bites on my neck. Clearly a case of bedbugs!
My husband was going to inform the staff at the registration office just to let them know they had a problem. But because it was crowded he felt we should contact the hotel once we got home. I called the next day and spoke with someone (I did get the name but I'm not out to publicly shame) who was cordial enough, until I mentioned they might have a bedbug problem. Her tone quickly shifted from polite to irritated and impatient.
As I was just calling as a courtesy, a simple thank you would have been lovely. An apology was more than I expected. As it turned out neither was offered. Truly not the best way to handle the situation. But what REALLY bothered me was that she gave me the impression that they'd known about the problem and were still booking rooms that have been infested.
Safe to say I will NEVER book here again. And I'll probably end up spending lots of money to exterminate my house in addition to dumping everything in the laundry as soon I we got home.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Despegar.com and Odigeo so you can book your Budget Host Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Budget Host Hotel Lancaster
- Howard Johnson Hotel Lancaster
- Lancaster Howard Johnson
- Howard Johnson Lancaster Pa