Jordan was at the front desk the morning we checked out. Infact, I had checked out almost 2 hours earlier, and realized I was missing my glasses.
I went back to the hotel and Jordan went to the room with me to search
for the glasses. The cleaning staff was working on the room. (Infact, they had found another item I had left behind!) I went through the trash while Jordan checked every place I thought I had checked when I packed up earlier. She found the glasses. They had fallen off the nightstand and were behind the headboard! She truly saved my vacation and the hundreds of dollars I would have had to spend on a new pair. She also refused the small "reward"
I wanted to give her.
I'd also like to mention Hal who was there when we arrived. He came with us to
the room to see if it met our needs, and then took us to another room which was more to our
liking. A little later he put on his "techie" hat and helped my daughter get the wi-fi hook-up she
needed for an important business communication.
Obviously the cleaning staff were on the ball too, AND my other daughter commented to me on the pleasant hostess she had encountered earlier that morning in the breakfast room.
It was the very thoughtful accommodating staff that made the real difference in our stay, and I will go back there on my next trip to Lancaster, PA
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- Also Known As:
- Budget Host Hotel Lancaster
- Howard Johnson Hotel Lancaster
- Lancaster Howard Johnson
- Howard Johnson Lancaster Pa