I want to start with a statement about my expectations. We participated in The Hempfield Classic Soccer Tournament, November 17 & 18, 2012. One of the requirements of this tournament was that our team stay 2 nights at an approved hotel, booked through the tournament. When I was looking at reviews, I also used Priceline to get a room quote. The room we stayed in would be available for $68 under normal conditions. We were charged $120 per night and had to stay a night we would not have otherwise. My review reflects my expectations of a $240 plus tax, fees, and often mentioned tips weekend hotel stay. The number 1 ranked hotel in Lancaster, the Best Western Premier is in the same price range as this motel. Last summer we stayed at the fabulous Marriot Baltimore Inner Harbor Camden Yards for a summer promotion. King sized room and parking was $130. This stay has set the standard.
My biggest complaint, and the one that made our stay unsatisfactory, was that this is a motel, not a hotel. At $120 per night in the rural countryside, I expect a hotel with security and comfort. Our room opened to a parking lot backing woods and a campground on one side and a farm on the other. Had I been traveling with younger children, I would have been much more nervous. As a woman alone with a middle schooler I was not completely at ease.
Staff. By far the greatest asset of the Continental Inn is the staff. From check-in until check-out all the staff was friendly and helpful.
Towels were clean, white and absorbent.
Shower water pressure.
Lobby included a small sitting area with a gas fireplace, game room, small bar and breakfast restaurant.
Started breakfast early due to game schedule.
WiFi was reliable at the far end of the complex.
Breakfast - would have liked bacon and waffles and they had trouble keeping up with demand early Saturday morning. I arrived shortly after 7 when they opened and several people were waiting for pancakes and they were out of scrambled eggs and sausage. It was busy and they wanted people who arrived minutes after me to join tables with strangers. We went later on Sunday and there were no issues.
Old. Not just outdated but worn out.
Mildew musty smell.
Built-In Air and Heating Unit. I have developed allergies and these units used for temperature control cause me problems anywhere. Our room has a cigarette can just beside our door. Although it was clean and remained that way, the stale cigarette smell was trapped in our filter and released whenever the fan was on. My hair sucked it in and I smelled like I had been to a bar in the 80’s. I couldn’t wait until an appropriate hour to get a shower and wash.
Manure smell. While it is not the hotels fault, and farms are certainly expected in Lancaster. Had this been a HOTEL, the air would have been clean in the building. It was just one of those bonding moments with the parents of our team. I was so happy to be clean and fresh. I went to breakfast in the lobby which is air conditioned and not backing the farm. As soon as I turned the corner to our side of the complex WHAM! Sure enough, the odor permeated our room as well!
Sheets. These are horrible. Old, rough, faded, elastic stretched so the bottom sheet doesn’t stay in place, perhaps a thread count of 75. Shameful.
Pillow. One pillow was acceptable on my bed, the other was perhaps the thickness and firmness of our comforter at home.
TV channels. This was a soccer tournament, we are sports fans. All we watch are sporting events and sports shows. No ESPN!!!! If our stay had included Thursday, Sunday or Monday we could have watched football on the NFL channel, but no other sports channel available.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.