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All 37 Lancaster hotels

Americas Best Value Inn: Traveler Reviews

2.0 of 5
1320 Harrisburg Pike, Lancaster, PA 17603
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Americas Best Value Inn
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Ranked #33 of 37 hotels in Lancaster
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25 reviews from our community

    Trip type
Traveler rating
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    5
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Date Rating
New York City, New York
Top Contributor
75 reviews 75 reviews
57 hotel reviews
Reviews in 50 cities Reviews in 50 cities
55 helpful votes 55 helpful votes
“Credit card fraud”
1 of 5 stars Reviewed October 3, 2012

Without authorization, this motel charged my credit card in error (likely on purpose). For over a week now I've been getting a runaround from the manager and clerks. Now I'm being told the manager is away on a family emergency and no one else can help me. This motel staff is not very professional. Besides working with Americas Best Value Inn's main customer service which isn't helping me much, I had to dispute the charge with my credit card company and file a complaint with the local Sheriffs Department.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask RailfanMotels about Americas Best Value Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiral p, Manager at Americas Best Value Inn, responded to this review
March 22, 2013
We apologize for the inconvenience of the mistaken credit card authorization. The General Manager had taken the reservation and then was called out due to an illness in the family. Apparently there was a lack of communication here in our office. Normally, we would have issued your refund had the other clerks known about it. Otherwise, it is common to go to the credit card company and dispute the charge. We are truly sorry for this mishap. We do hope you will give us another try since we have put so much energy into providing a comfortable, clean and quality property. We have been receiving alot of nice comments on our renovated rooms and hope you will be able to enjoy one soon!
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Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
“bed bugs”
1 of 5 stars Reviewed September 4, 2012

This hotel was the last one left in town. My friends and I decided to visit Lancaster for the first time but we waited for the last minute and we got what we paid for. The bed was horrible and had bed bugs. never again. Horrible horrible and did I say horrible.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jj m about Americas Best Value Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiral p, Manager at Americas Best Value Inn, responded to this review
March 22, 2013
We take bed bugs and any other pests VERY seriously and are proactive in preventing this exact issue. When you checked in and took your shower, you came to the front desk to say there were bugs. We immediately acted and wanted to come to see what it was you saw, so we knew what we were dealing with. You dropped the key on the counter and left. We were taken aback, because we have never had a pest problem and have taken great strides to keeping our property in good standing with both the public and our brand. We have put alot of time and money into updating and upgrading our property to make it a pleasurable experience for our guests while enjoying Lancaster and the surrounding area. We went to the room immediately and went through it thoroughly and no sign of bugs...anywhere. It's too bad you just left without us being able to go to the room and check it with you or, at the very least, offer you another room. Hotels are bring regulated more now than ever on the bed bug issue and strict controls are put into place to prevent any situations like this....ours included. We stand by our quality and standards and sorry that you were not satisfied.
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“Last resort”
1 of 5 stars Reviewed August 20, 2012

Stayed for two nights and it truly is the last resort in the area. Don't like posting bad reviews but this one deserved it. Desk manager was pleasant but otherwise take a pass. Better off calling hotels in the area directly to find a room.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Emantk7 about Americas Best Value Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiral p, Manager at Americas Best Value Inn, responded to this review
March 22, 2013
We are sorry that you thought we were the "last resort", but actually we have lots of compliments paid to our property since all of the improvements we have made. Comfortable beds with nice bedding, freshly painted rooms, granite topped furniture and granite vanities. Our housekeeping is impeccable and accomodations flawless.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“2 words s**t hole.”
1 of 5 stars Reviewed August 18, 2012 via mobile

Horrible horrible place to stay. This motel should not be in business! The sheets and had stains and burn holes! There were flys swarming the room. The staff was unhelpful and rude! We actually checked out 20 minutes after checking in.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Sadanddisappoint about Americas Best Value Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiral p, Manager at Americas Best Value Inn, responded to this review
March 22, 2013
Doors open and flies come in...especially in the summer. That is something we can not control. We have nice white bed linens and if there was, by any chance a stain, we would not expect you to sleep on them, but to call our office immediately so we can change them or switch you to another room. We have taken great strides to making this a comfortable, quality hotel and our guests should not accept anything less. Once again, we wished you would have brought this to our attention so you would not have felt the need to leave so fast. As far as the flies...we haven't figured out a way to keep a fly from flying into a room.
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Breesport
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Motel Hell”
1 of 5 stars Reviewed August 17, 2012

We could not understand the motel worker when he spoke to us. There was an alive cockroach running around the fridge. Burn marks everywhere and black mold in the bathroom. Only one bulb was working in the bathroom. The "make-up" that they speak of is a dollar store mirror hanging in the dim-lighted sleeping area. Mattress was horrifying and the lack of pillows were a joke. When I sat at the desk in the morning by the fridge, I let out a huge scream because of the many cockroaches I saw crawling up the side of the fridge. I honestly do NOT set my standards that high but I would rather sleep on dirt in a field than stay in this place again!

Room Tip: Do not stay here.
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  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask RalphyBreesport about Americas Best Value Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiral p, Manager at Americas Best Value Inn, responded to this review
March 22, 2013
We are not supposed to address complaints with a negative attitude, but I am greatly offended. Our hotel has NEVER seen a cockroach much less, many of them running around. If you claim you saw one in the fridge when you checked in, why didn't you call the desk? If there was mold, why didn't you call the desk? If there were burn marks everywhere, why didn't you call the desk? Instead, you stayed the night. Funny, we have never had anyone be so unkind in their remarks regarding our property. We have done an incredible job here and forgive me for wanting to defend our property. It is top quality, attractive and comfortable and our guests have been very happy here...we are sorry you were not.
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Additional Information about Americas Best Value Inn

Also Known As:
Americas Best Value Hotel
Americas Best Value Hotel Lancaster
Address: 1320 Harrisburg Pike, Lancaster, PA 17603
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Free High-Speed Internet Free Parking Pets Allowed
Hotel Style:
Ranked #33 of 37 hotels in Lancaster
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The Americas Best Value Inn of Lancaster Pennsylvania, the oldest inland city in the United States. Located only one mile from the historic downtown area and one quarter mile from Franklin and Marshall College, we are conveniently near Lancaster's museums, restaurants and the Fulton Opera House. Our Inn is surrounded by Dutch Country and charming Amish Farms. After a day of business or leisure, relax in our well appointed guestrooms. We proudly feature high speed Internet and refrigerators in all of our rooms. Make your next stay your " Best" at the Americas Best Value Inn of Lancaster. ... more   less 
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