The hotel looks great! Common areas and rooms are stylish. Food was great although curiously slow. Daytime staff were great.

Late in the day we had to change rooms because the cigarette smell in our first room was too much, and the second room we were assigned was musty. Staff seemed displeased that we complained of the cigarette smell, so we didn't complain again..

The design of the hotel is very cool, but there are huge trade-offs. The walls are paper thin, so we could hear everything from every direction: the doors down the hall slamming will wake even sound sleepers. I have never had a problem sleeping - ever. Yet, the tv's in adjacent rooms were loud, babbling until late night. Some time after 1am I went online to look for another hotel, but I decided to stay and get work done and could sleep when return home the next day.

This is a great place to stay, particularly if you have business at Franklin & Marshall College or the Lancaster Theological Seminary. Very close to both and within reasonable walking distance of downtown. It's clean, the staff are attentive and there are a lot of amenities (YMCA, breakfast, wifi.) Some people have complained about the noise caused by the Norfolk-Southern switching yard that's across the street. That will be going away soon. This part of Lancaster was once heavily industrial. In fact, the hotel itself and the buildings that surround it are reclaimed warehouses, foundries and the like. The railroad yard was a feature of those industries and is just about to be totally moved outside the city. Hang on! Soon the only noise will be the cheers from the 2 block away baseball stadium.

Stayed for 5 days this fall. It was still baseball season, so i took advantage of the complimentary tickets to the Lancaster barnstormer's baseball game - about two blocks from the hotel. They also have complimentary access to the YMCA across the street. This YMCA branch is quite new and very full featured. A hidden add-on to the hotel. My room was small, but it had all the amenities I needed. A good high-speed WIFI (free), clean and quiet. Behind the hotel is a small set of shops and there are some very nice dining options within walking distance. The car park was a two story building attached to the hotel - if the ground floor is full there are lots of spaces on the second level. Also some spaces outside - all free. The complimentary breakfast was European - with food set out on a table - breakfast burritos could be microwaved for a warm meal - many juices, coco, pastries....

Spent three nights in this hotel in July. Wow! Was I impressed. Great customer service. Free convenient parking. Complimentary taxi service. Free continental breakfast daily. Free use of the gym across the street. Room was unique and I just loved the complimentary toiletries. They even give you a make up removing wipe. I've never seen that before. Quiet, pleasant atmosphere. Adorable little bar, wish it stayed open a little later since we attending a local convention center every day and normally didn't return from the convention until midnight. Also the restaurant closed early every evening so I never got a chance to try it. Would have loved to try one of their August specials where they give you free tickets to their local minor league baseball game. I will definitely stay there again.