My wife and I spent 3 nights at this hotel. It is a unique property and worth a traveler's consideration. But unlike some of the reviews we read here we came away with a slightly less positive experience. The hotel, a converted tobacco warehouse, sits on a tight urban site across from a rail yard. The hotel itself has been elegantly and tastefully designed down to the last detail by quite talented people. But unfortunately I think less attention should have been paid to design and more to mere functionally. For example, there is only one elevator for four levels. There is a doorman, but no canopy at the entrance to protect guests and their luggage from getting wet, as we did. Our room was not in the original building, but in a modern 2-level wing extension. The first level is a parking garage. The result is a bathroom floor that's way too cold to stand on in bare feet. Upon settling into our room, we noticed a kind of steady multi-toned thrumming sound like a vaccuum cleaner in a nearby room or an elevator. An employee explained the sound came from a mechanical roof device. He offered us another room but it was late, we were unpacked and getting ready for bed, so we declined. The sound, however, was constant; it never ceased. We chose to try to get used to it, which we did (we're city dwellers) but not every traveler may be able to do so. Next problem was the technology: the TV, a wall-hung flat screen that also offered free internet access, didn't work for us. Some channels didn't come in or lacked sound. There was no channel guide so it was impossible to know what Showtime movies we were watching or what was scheduled. An employee came and showed us how to access the internet, but confessed that he just hated the system and hoped the hotel would replace it. The table radio included an IPOD adapter -- pretty cool if you own one-- but no AM-FM stations could be heard, not even close. Service was eager but spotty. The housekeeping staff forgot to clean up the in-room coffee service so at the end of a long day we found all the dirty coffee mugss, coffee maker and related detritus still littering the table. Hotel staff arrived to clean it up, washing everything out in our bathroom, which seemed an odd choice.
The hotel has good things going for it: a very comfortable bed, expensive linens, turkish robes, a great glassed-in shower (other rooms have tubs), lovely decor and furniture, cleanliness, and orignal art work in all the public spaces. We didn't eat in the restaurant, but the bar and dining room were also elegant and it seemed like patrons dressed up to fit the ambiance. The location is only a five or 6-minute drive from Lancaster's center where there are a lot of interesting shops and restaurants.
My complaints would be no big deal in a cheap or run-of-the-mill hotel (and we've stayed in many). However, this property aspires to be among the best, but instead it simply provided us a frustrating experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.