The hotel was disappointing especially since we paid more for this hotel than others in the area, and expected more. Yes, the hotel seems to have been upgraded (the room was clean and upgraded) but it ends there. Breakfast was not included -- they charge $10.95 per person for a mediocre, at best, limited breakfast buffet (and some cooked items were truly gross). Otherwise, you can buy individual items at the Bistro. We tried to swim but the bottom of the pool was filthy. There is no excuse for that. Normally we take our own shampoo etc. with us when we travel but for the first time we decided to just go with the hotel's supply. That was a mistake. Yes, they have Paul Mitchell products but they give you 1 teeny tiny shampoo and conditioner (.7 oz) Really? One squeeze and you are done. There are no amenities for Gold members. There were absolutely no amentities justifying the higher cost for this hotel. We could have stayed at the Marriott/Fairfield Inn (which included breakfast) and/or had better value/amenity choices elsewhere in Lancaster for significantly less money. We won't stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 5, 2013
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Thank you for sharing your experience with the Trip Advisor community. I would first off like to apologize that your stay was less than extraordinary. The Bistro is a new addition to the Courtyard brand that we received during our lobby renovation in April of 2012 which features Starbucks coffee. We were one of few Courtyards that were also able to keep our breakfast buffet which gives our guests the option of an all-u-can-eat breakfast, or a made to order platter or sandwich. A large bowl of oatmeal with craisins, walnuts, and brown sugar is less than $4.00 and tastes great. I am disappointed to hear that you purchased something from our hotel that you were not satisfied with. I am happy to say that as of Friday the 1st of February, our pool has been completely resurfaced and is looking as good as the day it was built. What was perceived as dirt on the bottom was actually the plaster deteriorating and some iron stains. Our maintenance staff tests the pool daily and we have a company come in and test the pool weekly and we haven’t yet failed one of those tests for water quality. I do agree that it appeared dirty and that is the reason we decided to resurface it. The number of shampoos, soaps, etc. in each room is dictated by Marriott. We realize that they are almost single use sizes which is why we keep a lot on hand to deliver to our guests if they need more than what is in the room. A quick call to the front desk would have as many as you need delivered right to your door. With all of that said, it is still clear that you were not satisfied with your stay which to us, is not acceptable. I would appreciate the opportunity to speak with you about your recent stay and figure out a way that we can make it up to you. The number that you can reach me at is (717) 393-3600; just ask for Jeremy Geib. Again thank you for sharing your experience and I hope to hear from you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.