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“Renovated Rooms at our Favorite Courtyard” 5 of 5 stars
Review of Courtyard by Marriott Lancaster

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Courtyard by Marriott Lancaster
3.0 of 5 Hotel   |   1931 Hospitality Drive, Lancaster, PA 17601   |  
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Ranked #9 of 38 hotels in Lancaster
Lewisburg, Pennsylvania
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
“Renovated Rooms at our Favorite Courtyard”
5 of 5 stars Reviewed February 25, 2013

We stayed at this Courtyard after a trip to Harrisburg/Lancaster and were pleased to find that the rooms are being renovated! This is one of our favorite hotels in the Lancaster area and this stay did not disappoint! The staff at this Courtyard are always very pleasant and helpful, the public areas are clean, and most of the rooms have been recently updated with new carpeting, wall treatment, and accessories. The room colors feel warm and cozy! The hotel is located away from the busy outlet traffic but is still close to shopping and restaurants. We are always pleased with the quality of this hotel and will continued to stay here when we are traveling to the Lancaster area!

Room Tip: King rooms with sleeper sofa have lots of space!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, March 21, 2013
Dear McKatz,

Thank you for sharing your experience with the Trip Advisor community. First off, Welcome back! We love when our guests return to stay with us! We are pleased that you enjoyed your visit. We have been very fortunate to undergo renovations and it’s always great to see that guests love the new look. Thank you for continuing to make the Courtyard by Marriott your hotel of choice while you stay in Lancaster. We look forward to your next stay.
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273 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Norfolk, Virginia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 14, 2013

This hotel provides a good experience overall. The lobby area is very active with meeting and eating locations. The evening offered a full bar and a knowledgable bartender, who suggested a great restaurant a short drive away. I thought the breakfast offered included a variety of healthy options. The rooms were well equipped and the workout room was very nice as well. The swimming pool was closed for renovations during my stay, but overall, I was pleased with this offering. The only thing I would change would be to suggest towels that were a little more plush! Overall, very good!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, February 19, 2013
Dear jlearn,

I truly appreciate you sharing your experience with the TripAdvisor Community. We here at the Courtyard by Marriott strive to make every stay a positive and memorable experience, so we are very pleased that we were able to accomplish this during your stay. I am also pleased that you enjoyed our healthy food options offered in our Breakfast Buffet and Bistro. I also wanted to let you know that we have finished our renovations on our pool so the next time you stay we do hope you take full advantage of this amenity. Thank you again for sharing your experience and we do hope that you stay with us on your next trip to Lancaster!
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Westminster, Maryland
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 10, 2013

After traveling through the snow, we were warmly greeted at the Courtyard by Marriott. To our pleasant surprise, we stayed in a newly renovated room. They are currently working on renovating two more floors of their hotel Our room was very comfortable and had a very efficient layout. The decor was modern and the room was clean and inviting. Our room faced the morning sunrise although we would have never known this by the window treatments that kept the room darkened. Although we did not dine at the bistro, it was nice to know that there was food on the premises if we cared not to venture out in the winter cold.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, February 19, 2013
Dear kcompoundsouth,

We thank you for sharing your feedback about your stay with the TripAdvisor community. It’s always great to hear that our guests enjoy their stay with us! We are very proud of our new layouts and we are glad that you find them comfortable and inviting. We do hope the next time you stay with us, you will take advantage of our Dinner offerings in the Bistro and enjoy some of our delicious Starbucks coffee. Again, Thank you for your testimony and we do hope that you stay with us again soon.
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Livingston NJ
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 31, 2013

The hotel was disappointing especially since we paid more for this hotel than others in the area, and expected more. Yes, the hotel seems to have been upgraded (the room was clean and upgraded) but it ends there. Breakfast was not included -- they charge $10.95 per person for a mediocre, at best, limited breakfast buffet (and some cooked items were truly gross). Otherwise, you can buy individual items at the Bistro. We tried to swim but the bottom of the pool was filthy. There is no excuse for that. Normally we take our own shampoo etc. with us when we travel but for the first time we decided to just go with the hotel's supply. That was a mistake. Yes, they have Paul Mitchell products but they give you 1 teeny tiny shampoo and conditioner (.7 oz) Really? One squeeze and you are done. There are no amenities for Gold members. There were absolutely no amentities justifying the higher cost for this hotel. We could have stayed at the Marriott/Fairfield Inn (which included breakfast) and/or had better value/amenity choices elsewhere in Lancaster for significantly less money. We won't stay here again.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, February 5, 2013
Dear hipNJmom,

Thank you for sharing your experience with the Trip Advisor community. I would first off like to apologize that your stay was less than extraordinary. The Bistro is a new addition to the Courtyard brand that we received during our lobby renovation in April of 2012 which features Starbucks coffee. We were one of few Courtyards that were also able to keep our breakfast buffet which gives our guests the option of an all-u-can-eat breakfast, or a made to order platter or sandwich. A large bowl of oatmeal with craisins, walnuts, and brown sugar is less than $4.00 and tastes great. I am disappointed to hear that you purchased something from our hotel that you were not satisfied with. I am happy to say that as of Friday the 1st of February, our pool has been completely resurfaced and is looking as good as the day it was built. What was perceived as dirt on the bottom was actually the plaster deteriorating and some iron stains. Our maintenance staff tests the pool daily and we have a company come in and test the pool weekly and we haven’t yet failed one of those tests for water quality. I do agree that it appeared dirty and that is the reason we decided to resurface it. The number of shampoos, soaps, etc. in each room is dictated by Marriott. We realize that they are almost single use sizes which is why we keep a lot on hand to deliver to our guests if they need more than what is in the room. A quick call to the front desk would have as many as you need delivered right to your door. With all of that said, it is still clear that you were not satisfied with your stay which to us, is not acceptable. I would appreciate the opportunity to speak with you about your recent stay and figure out a way that we can make it up to you. The number that you can reach me at is (717) 393-3600; just ask for Jeremy Geib. Again thank you for sharing your experience and I hope to hear from you soon.
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New Jersey
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 6, 2013

We ended up here based on a last minute Priceline bid. We liked the hotel. The only
real downside is that the location in sort of remote from the main Lancater attrations, and there
was no view from our room. Other than that the room was very clean comfortable and the
staff was very friendly.

Room Tip: Location is a bit off the beating track, but its not that big of deal because it only about 10 minu...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, February 5, 2013
Dear antim007,

We appreciate you taking the time to share your experience with the Trip Advisor community. We are truly pleased that you enjoyed your stay and that our staff’s customer service was exemplary. It is true that our location is a bit off the beaten track, but we are located in a business park that boasts a beautiful pond and park area that is just a short walk away. We hope that the next time that you stay with us you have time to enjoy it. Again thank you for sharing your experience and we hope that you decide to stay with again soon.
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Potomac, Maryland
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 1, 2013

I always write a pros/cons list when staying at places and there weren't too many cons here.
We stayed here for what I felt was a fair rate. The rooms have been renovated recently and are nice- they even offer recycling which I love when hotels offer.
There was a nice seat in the shower to relax in and the lighting in the room was great- I don't comment on lighting often, but Marriott's lately have seemed to updated their lighting in rooms and it is really nice.
A beautiful courtyard that was really well kept, as well as the hotel in general.
After seeing the high price of their breakfast I went right down the road to a place that has the greatest Sticky Buns I've ever had. It is a little rig set up by the Visitor's Center- can't remember the name now, but you can't miss it, nor should you- GREAT!
Will stay here again when in the Lancaster area.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, February 5, 2013
Dear Lovetotravel001_9,

We thank you for sharing your feedback with the Trip Advisor community and us. I am pleased that you enjoyed your stay and that our renovations are a success in your eyes. The sticky bun rig that you mentioned is called “Mr. Sticky” and they have the best sticky buns in Lancaster. While you did not have breakfast with us, its always great for our guests to enjoy one of our greatest local treats. Again thank you for sharing your great experience and we hope that you come back soon.
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Fairfax, Virginia
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 30, 2012

Hotel is fine, clean, quiet with recently renovated lobby and restaurant/bar. But the king-size mattress felt old, and the heat was excessively noisy. The hide-a-bed mattress was in terrible condition. No free breakfast. In fact they ask $10.95 for an average breakfast buffet. On the flip-side, the coffee was great. I'd return but maybe better hotels in the area.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, February 5, 2013
Dear BeMySamaritan,

Thank you very much for sharing your review with the Trip Advisor community. We are glad that you liked the renovated lobby and restaurant/bar. I apologize for the state of the bed and the sofa bed. I can tell you that we are currently in the process of renovating our rooms which includes brand new sofa beds, so we would love for you to come back and tell us what you think. We strive to make every guests stay extraordinary, and any thing less is troubling. I would love to get a chance to speak with you about your stay. The number that you can reach me at is (717) 393-3600; just ask for Jeremy Geib. Again, Thank you for your feedback and I hope to hear from you soon.
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Additional Information about Courtyard by Marriott Lancaster

Address: 1931 Hospitality Drive, Lancaster, PA 17601
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Lancaster
#10 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Lancaster 3*
Official Description (provided by the hotel):
When visiting Pennsylvania Dutch Country and the surrounding area, choose the Courtyard Lancaster, a Marriott hotel with great amenities and warm hospitality. ... more   less 
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Also Known As:
Courtyard By Marriott Lancaster Hotel Lancaster
Courtyard Lancaster
Lancaster Marriott
Lancaster Courtyard

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