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Courtyard by Marriott Lancaster: Traveler Reviews

3.0 of 5
1931 Hospitality Drive, Lancaster, PA 17601
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Courtyard by Marriott Lancaster
Ranked #6 of 37 hotels in Lancaster
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208 reviews from our community

Traveler rating
    112
    79
    15
    1
    1
See reviews for
Families
96
 
Couples
41
 
Solo
7
 
Business
22
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Westminster, Maryland
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Pleasant winter weekend getaway”
5 of 5 stars Reviewed February 10, 2013

After traveling through the snow, we were warmly greeted at the Courtyard by Marriott. To our pleasant surprise, we stayed in a newly renovated room. They are currently working on renovating two more floors of their hotel Our room was very comfortable and had a very efficient layout. The decor was modern and the room was clean and inviting. Our room faced the morning sunrise although we would have never known this by the window treatments that kept the room darkened. Although we did not dine at the bistro, it was nice to know that there was food on the premises if we cared not to venture out in the winter cold.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by kcompoundsouth for Lancaster
Ask kcompoundsouth about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
February 19, 2013
Dear kcompoundsouth,

We thank you for sharing your feedback about your stay with the TripAdvisor community. It’s always great to hear that our guests enjoy their stay with us! We are very proud of our new layouts and we are glad that you find them comfortable and inviting. We do hope the next time you stay with us, you will take advantage of our Dinner offerings in the Bistro and enjoy some of our delicious Starbucks coffee. Again, Thank you for your testimony and we do hope that you stay with us again soon.
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Livingston NJ
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Average Hotel for a Premium Price in Lancaster”
3 of 5 stars Reviewed January 31, 2013

The hotel was disappointing especially since we paid more for this hotel than others in the area, and expected more. Yes, the hotel seems to have been upgraded (the room was clean and upgraded) but it ends there. Breakfast was not included -- they charge $10.95 per person for a mediocre, at best, limited breakfast buffet (and some cooked items were truly gross). Otherwise, you can buy individual items at the Bistro. We tried to swim but the bottom of the pool was filthy. There is no excuse for that. Normally we take our own shampoo etc. with us when we travel but for the first time we decided to just go with the hotel's supply. That was a mistake. Yes, they have Paul Mitchell products but they give you 1 teeny tiny shampoo and conditioner (.7 oz) Really? One squeeze and you are done. There are no amenities for Gold members. There were absolutely no amentities justifying the higher cost for this hotel. We could have stayed at the Marriott/Fairfield Inn (which included breakfast) and/or had better value/amenity choices elsewhere in Lancaster for significantly less money. We won't stay here again.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask hipNJmom about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
February 5, 2013
Dear hipNJmom,

Thank you for sharing your experience with the Trip Advisor community. I would first off like to apologize that your stay was less than extraordinary. The Bistro is a new addition to the Courtyard brand that we received during our lobby renovation in April of 2012 which features Starbucks coffee. We were one of few Courtyards that were also able to keep our breakfast buffet which gives our guests the option of an all-u-can-eat breakfast, or a made to order platter or sandwich. A large bowl of oatmeal with craisins, walnuts, and brown sugar is less than $4.00 and tastes great. I am disappointed to hear that you purchased something from our hotel that you were not satisfied with. I am happy to say that as of Friday the 1st of February, our pool has been completely resurfaced and is looking as good as the day it was built. What was perceived as dirt on the bottom was actually the plaster deteriorating and some iron stains. Our maintenance staff tests the pool daily and we have a company come in and test the pool weekly and we haven’t yet failed one of those tests for water quality. I do agree that it appeared dirty and that is the reason we decided to resurface it. The number of shampoos, soaps, etc. in each room is dictated by Marriott. We realize that they are almost single use sizes which is why we keep a lot on hand to deliver to our guests if they need more than what is in the room. A quick call to the front desk would have as many as you need delivered right to your door. With all of that said, it is still clear that you were not satisfied with your stay which to us, is not acceptable. I would appreciate the opportunity to speak with you about your recent stay and figure out a way that we can make it up to you. The number that you can reach me at is (717) 393-3600; just ask for Jeremy Geib. Again thank you for sharing your experience and I hope to hear from you soon.
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New Jersey
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
“Very nice for 3 star hotel”
5 of 5 stars Reviewed January 6, 2013

We ended up here based on a last minute Priceline bid. We liked the hotel. The only
real downside is that the location in sort of remote from the main Lancater attrations, and there
was no view from our room. Other than that the room was very clean comfortable and the
staff was very friendly.

Room Tip: Location is a bit off the beating track, but its not that big of deal because it only about 10 minu...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask antim007 about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
February 5, 2013
Dear antim007,

We appreciate you taking the time to share your experience with the Trip Advisor community. We are truly pleased that you enjoyed your stay and that our staff’s customer service was exemplary. It is true that our location is a bit off the beaten track, but we are located in a business park that boasts a beautiful pond and park area that is just a short walk away. We hope that the next time that you stay with us you have time to enjoy it. Again thank you for sharing your experience and we hope that you decide to stay with again soon.
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Howard County, MD
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Mostly Pros...”
4 of 5 stars Reviewed January 1, 2013

I always write a pros/cons list when staying at places and there weren't too many cons here.
We stayed here for what I felt was a fair rate. The rooms have been renovated recently and are nice- they even offer recycling which I love when hotels offer.
There was a nice seat in the shower to relax in and the lighting in the room was great- I don't comment on lighting often, but Marriott's lately have seemed to updated their lighting in rooms and it is really nice.
A beautiful courtyard that was really well kept, as well as the hotel in general.
After seeing the high price of their breakfast I went right down the road to a place that has the greatest Sticky Buns I've ever had. It is a little rig set up by the Visitor's Center- can't remember the name now, but you can't miss it, nor should you- GREAT!
Will stay here again when in the Lancaster area.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Lovetotravel001_9 for Lancaster
Ask Lovetotravel001_9 about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
February 5, 2013
Dear Lovetotravel001_9,

We thank you for sharing your feedback with the Trip Advisor community and us. I am pleased that you enjoyed your stay and that our renovations are a success in your eyes. The sticky bun rig that you mentioned is called “Mr. Sticky” and they have the best sticky buns in Lancaster. While you did not have breakfast with us, its always great for our guests to enjoy one of our greatest local treats. Again thank you for sharing your great experience and we hope that you come back soon.
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Fairfax, Virginia
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Average”
3 of 5 stars Reviewed December 30, 2012

Hotel is fine, clean, quiet with recently renovated lobby and restaurant/bar. But the king-size mattress felt old, and the heat was excessively noisy. The hide-a-bed mattress was in terrible condition. No free breakfast. In fact they ask $10.95 for an average breakfast buffet. On the flip-side, the coffee was great. I'd return but maybe better hotels in the area.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask BeMySamaritan about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
February 5, 2013
Dear BeMySamaritan,

Thank you very much for sharing your review with the Trip Advisor community. We are glad that you liked the renovated lobby and restaurant/bar. I apologize for the state of the bed and the sofa bed. I can tell you that we are currently in the process of renovating our rooms which includes brand new sofa beds, so we would love for you to come back and tell us what you think. We strive to make every guests stay extraordinary, and any thing less is troubling. I would love to get a chance to speak with you about your stay. The number that you can reach me at is (717) 393-3600; just ask for Jeremy Geib. Again, Thank you for your feedback and I hope to hear from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Lancaster

Also Known As:
Courtyard By Marriott Lancaster Hotel Lancaster
Courtyard By Marriott Lancaster Hotel
Courtyard Lancaster
Lancaster Marriott
Lancaster Courtyard
Address: 1931 Hospitality Drive, Lancaster, PA 17601
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Lancaster
#14 Business Hotels in Lancaster
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
When visiting Pennsylvania Dutch Country and the surrounding area, choose the Courtyard Lancaster, a Marriott hotel with great amenities and warm hospitality. ... more   less 
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