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Courtyard by Marriott Lancaster: Traveler Reviews

3.0 of 5
1931 Hospitality Drive, Lancaster, PA 17601
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Courtyard by Marriott Lancaster
Ranked #6 of 37 hotels in Lancaster
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208 reviews from our community

Traveler rating
    112
    79
    15
    1
    1
See reviews for
Families
96
 
Couples
41
 
Solo
7
 
Business
22
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Fairfax, Virginia
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Average”
3 of 5 stars Reviewed December 30, 2012

Hotel is fine, clean, quiet with recently renovated lobby and restaurant/bar. But the king-size mattress felt old, and the heat was excessively noisy. The hide-a-bed mattress was in terrible condition. No free breakfast. In fact they ask $10.95 for an average breakfast buffet. On the flip-side, the coffee was great. I'd return but maybe better hotels in the area.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask BeMySamaritan about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
February 5, 2013
Dear BeMySamaritan,

Thank you very much for sharing your review with the Trip Advisor community. We are glad that you liked the renovated lobby and restaurant/bar. I apologize for the state of the bed and the sofa bed. I can tell you that we are currently in the process of renovating our rooms which includes brand new sofa beds, so we would love for you to come back and tell us what you think. We strive to make every guests stay extraordinary, and any thing less is troubling. I would love to get a chance to speak with you about your stay. The number that you can reach me at is (717) 393-3600; just ask for Jeremy Geib. Again, Thank you for your feedback and I hope to hear from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
“Great property, satisified all-around.”
4 of 5 stars Reviewed December 21, 2012

Stayed here for an incredibly cheap AAA rate on a Friday night ($88). Easy to find, check-in was smooth and the property was very clean. Was offered points of amenity at check-in as platinum, as well as given a coupon for a complimentary drink from the bar (open until midnight.) Room was nice, had a mini-fridge and lodgenet (huge plus for me). Good offerings in the pantry. Only (minor) complaint is that there was no adjacent food offerings, fortunately I had a big lunch and the pantry offerings were above average.

Fifth floor is currently (as of 12/21/12) closed for renovations.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Andrew C about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
December 28, 2012
Dear Andrew C,
We truly appreciate you sharing your experience with the Trip Advisor community. It’s always great to hear when a guest truly enjoys their stay with us! I see that you were not made aware of our Bistro Amenity. I apologize for this. For future reference we do have a Bistro in which guests can purchase specialty Soups, Salads, and Sandwiches. It’s open every day from 5 pm to 10 pm. When you come back to stay with us we do hope that you try it and tell us what you think! As always we thank you for staying with us and we look forward to you staying with us again soon.
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Virginia
Top Contributor
68 reviews 68 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
41 helpful votes 41 helpful votes
“Room fine, breakfast not”
3 of 5 stars Reviewed December 19, 2012 via mobile

Have frequented the hotel on numerous occasions - silver Marriott rewarder. Usually quite pleased with facility and service. However, on our most recent business trip our buffet breakfast -scrambled eggs, etc. turned out to be ice cold. When I complained , I was told by the employee in charge that it was unfortunate, that she could have cooked us eggs by order. No offer to not charge or even reduce the charges were made. Several days later i receive a very lengthy Marriott survey to complete. I do so and therein outline the breakfast problem and never hear anything back from the Marriott management

Stayed December 2012, traveled on business
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See 9 more reviews by greybees for Lancaster
Ask greybees about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
December 28, 2012
Dear Greybees, I appreciate you taking the time to share your experience with the members of TripAdvisor. It is disappointing to hear that we failed to meet your expectations during breakfast. While I am happy to hear that the Bistro attendant offered to remake your eggs, which would have corrected the problem, we should have followed that up with an offer to take care of the charge for breakfast. We try extremely hard to make sure all of our guests have a great experience while staying with us and it sounds like you have experienced that before. I would like the opportunity discuss this with you further to make up for your less than satisfactory stay with us. Please feel free to contact me at the Courtyard at your earliest convenience at 717-393-3600.
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Marion, Ohio
Senior Contributor
28 reviews 28 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Enjoyable stay”
5 of 5 stars Reviewed December 19, 2012

Overall, everything was fine. The rooms were roomy and clean. The Bistro was especially nice and the food was quite good. The staff was very friendly and helpful. It's a bit far from town, but the direct route to downtown only took about 10 minutes.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by Paul S for Lancaster
Ask Paul S about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
December 28, 2012
Dear Paul S,
We thank you for taking time to share your experience with the Trip Advisor community. We are very pleased that you enjoyed your stay. While we are not located in Downtown Lancaster, we are glad that you found your way there with ease. We do hope that you were able to use are pre-printed direction cards to get to other areas that we are closer to our location. We appreciate you staying at our hotel and we look forward to you staying with us again.
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great Stay; Amazing Home; Fanstatic Hotel”
5 of 5 stars Reviewed December 4, 2012

Enjoy Lancaster in style.

The best part is the downstairs common area. The hotel offers sitting areas making it perfect groups. There are TVs incase famiy members can't agree and large tables for board games. There is on site bar and breakfast/Bistro.

There is a gas station with Subway, making it a great place. Try Mr. Sticky!

It meets all the Marriott standard, clean & comfortable beds/rooms, friendly services, well-kept pool and common areas.

Room Tip: Even when the hotel is full; don't worry, common area is large enough it still feel private. Fr...
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by WGM12 for Lancaster
Ask WGM12 about Courtyard by Marriott Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review
December 28, 2012
Dear WGM12,
Thank you for sharing your great experience with the Trip Advisor Community. We are thrilled that we enjoyed our newly renovated Bistro/ Lounge Area. We strive to make our guests as comfortable as possible as they are away from home and we are so pleased that we were to accomplish this during your stay. We do hope that the next time you are in Lancaster, you chose to stay at our property again. Again we thank you for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Lancaster

Also Known As:
Courtyard By Marriott Lancaster Hotel Lancaster
Courtyard By Marriott Lancaster Hotel
Courtyard Lancaster
Lancaster Marriott
Lancaster Courtyard
Address: 1931 Hospitality Drive, Lancaster, PA 17601
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Lancaster
#14 Business Hotels in Lancaster
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
When visiting Pennsylvania Dutch Country and the surrounding area, choose the Courtyard Lancaster, a Marriott hotel with great amenities and warm hospitality. ... more   less 
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