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“Amazing staff” 4 of 5 stars
Review of Courtyard by Marriott Lancaster

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Courtyard by Marriott Lancaster
3.0 of 5 Hotel   |   1931 Hospitality Drive, Lancaster, PA 17601   |  
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Ranked #10 of 36 Hotels in Lancaster
Certificate of Excellence
Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing staff”
4 of 5 stars Reviewed November 16, 2012

I'll preface this by saying that I am a frequent business traveler and an infrequent reviewer. My fiance and I had the opportunity to visit the Courtyard by Marriott in Lancaster, PA for a wedding a few weeks ago and our experience was completely average despite for the excellent service provided by the hotel's security staff.

My fiance happened to leave a brand new jacket at the wedding by accident, which we noticed by the time we were on our way to the airport the next day and she had already chalked up as a lost cause. I immediately contacted the security team (lost and found) and left a voice mail describing the item as best I could. The very next day, I received a call from a member of the security team who said they had the item and would be happy to ship it back to us overnight. I had the jacket in hand the next day.

It's that kind of service -- above and beyond -- that truly sets an average hotel apart from a great hotel. Kudos to your staff and security team for taking the time to help us out and demonstrating a high level of commitment to customer service.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, December 3, 2012
Dear Dan H, Thank you so much for sharing your feedback with the members of TripAdvisor. I am glad to hear that you were able to enjoy our hotel on leisure as opposed to on business. Many of our guests stay with us during the weddings of friends or family and it is great to hear that your fiancé’s jacket was returned so promptly. Thank you again for choosing our hotel during your visit to Lancaster and we hope to see you again in the future.
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336 reviews from our community

Traveler rating
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    37
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144
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Coopersburg, Pennsylvania
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed at the Courtyard for one night during a trip to Lancaster. The hotel is recently updated and the room was very spacious. That said ... traveling with my mother and son, we had 2 queen beds but the hotel would not allow a fold up bed to be used in the room (so we could each have our own). The room was HUGE and had plenty of room, so I have no idea why, but it was a disappointment. The hotel is very convenient to the highway and local attractions and the free wireless internet was a great benefit!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, December 3, 2012
Dear TheSnus, Thank you for sharing your review with the members of TripAdvisor. I am pleased to hear that you enjoyed the hotels convenient location and the availability of free high-speed wireless internet. I unfortunately am not aware of the details as to why the rollaway bed was not able to be delivered, but I do apologize for the inconvenience it may have caused. Our hotel’s lobby was renovated in April of this year and we plan on updating the guest rooms beginning on December the 10th. We look forward to having the opportunity to accommodate you again in the future while visiting Lancaster and appreciate your business.
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CA
Level Contributor
94 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed October 29, 2012

I am a marriot gold member and I was underwhelmed by the courtyard in Lancaster. The hotel advertises that it has been upgraded, but I was not in an upgraded room. The curtain was torn, the bed lumpy. Being a gold member has no benefits in this hotel other than a free drink at the bar (only 1, no matter how long you stay). I also found this hotel priced more that other similar hotels in the area.

Room Tip: ask for a remodelled room.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, December 3, 2012
Dear birdieca, Thank you for sharing your feedback with the members of TripAdvisor. Achieving Marriott Rewards Gold status is not an easy accomplishment and represents many nights spent in Marriott’s hotels. Those experiences have built a level of expectations that we unfortunately failed to meet on your recent stay. Our hotel is only 7 years old, but has completed the Bistro lobby renovation in April of this year and we start to update the rooms on December the 10th. The complimentary drink coupons are not a Courtyard standard, but something we give to our Gold and Platinum members as a thank you for staying with us. I am confident that if we have the opportunity to accommodate you again and regain your trust, you will have an experience that meets the high expectations you have become accustomed to while staying at a Marriott. Thank you again for sharing your feedback and we will hopefully see you again in the future.
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New York City, New York
Level Contributor
86 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed October 21, 2012

This was one of the more upgraded Courtyards that I've stayed in, and I was impressed with the hotels updated features, cleanliness and all around comfort. It's in a blah corporate park, but it's right off the highway and convenient by car to various sights. Bonus points to the cafe, where the egg mcmuffin type sandwich was shockingly good. I would absolutely go back.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed October 5, 2012

We stayed here recently for a family weekend getaway. We picked the Marriott because it had suites and because the reviews were really good. I am not a super picky person, but this hotel was more expensive than others in the area and I thought it was just ok. It had a kitchen but no glasswear or utensils like other suites we have stayed in. Also breakfast was extra and the in-room movies (essential for parents of a toddler) were really expensive.

However, the hotel was clean, very modern and the front desk was super helpful. Not sure what I was expecting but I guess maybe some ammenities for the higher cost.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 2, 2012

You get what you pay for. And that’s meant extremely positively. Although pricier than many of the other chain and non-chain hotels in the area, the Marriott Courtyard was a step (or two or three) above. This is a Courtyard. And the first class amenities and standards that you expect form a Courtyard were here and were met.

We had two adjoining rooms on the fifth floor over labor day weekend. Our primary reason for visiting was Dutch Wonderland and to see Amish country. You will not be disappointed in choosing the Marriott Courtyard.

Very clean. Large, nicely appointed rooms. Excellent Air Conditioning. Great water pressure. Flat screen TV. Microwave and refrigerator – great for us traveling with small children who can be picky eaters. Restaurant open for all three meals with a nice selection. Inviting lobby, bar area, business area, plenty of places to sit. This is a true hotel.

Location – in its owned nicely landscaped area about a mile or so (one exit away) from the main strip of the outlets, fast-food chains, Dutch Wonderland, leading to a much more relaxed environment. Took us 7 minutes door to door.

Didn’t get to see or use the gym or the indoor pool, so can’t comment on those.

Staff extremely friendly on check in and check out.

Don’t have any complaints. Would definitely stay here again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 2, 2012 via mobile

Customer service was excellent, the rooms were clean; each room had a microwave and a mini refrigerator and we really enjoyed our stay. The staff was very personable and friendly. There were snacks and beverages to buy in the lobby. and if in the area will look into staying here again.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, December 3, 2012
Dear JAllen457, Thank you for sharing your experience with the members of Trip Advisor. We are pleased that you enjoyed your stay with us and want to stay with us again. We hope that on your next visit you try out our Bistro, which features Starbucks Coffee! Thank you so much for staying with us and we look forward to your future stay!
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Additional Information about Courtyard by Marriott Lancaster

Address: 1931 Hospitality Drive, Lancaster, PA 17601
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Lancaster
#13 Business Hotel in Lancaster
#13 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Lancaster 3*
Number of rooms: 133
Official Description (provided by the hotel):
When visiting Pennsylvania Dutch Country and the surrounding area, choose the Courtyard Lancaster, a Marriott hotel with great amenities and warm hospitality. ... more   less 
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Also Known As:
Courtyard By Marriott Lancaster Hotel Lancaster
Courtyard Lancaster
Lancaster Courtyard
Lancaster Marriott

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